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SOPHiA GENETICS Logo SOPHiA GENETICS · IT - Software Development

Senior Field Application Specialist

United States, Boston 71250.00 - 143750.00 USD / Year · Job Posted January 08, 2026
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Job Description

Enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe. As our Senior Field Application Specialist you will be responsible for training and supporting our customers on all SOPHiA GENETICS Bundle solutions. You will closely interact with the Sales and Product Marketing teams to relay customer needs and feedback, ensuring we continuously improve our offerings. You will also contribute to ongoing laboratory projects, such as protocol optimizations, and support the team by drafting scientific and quality documents, including fact sheets and work instructions.

Job Responsibility

  • Provide appropriate training to customers on SOPHiA GENETICS solutions, manage customer support
  • Build effective relationships with new and existing clients for field application purpose, monitor the customer feedback on product usage
  • Elaborate laboratory documents
  • Train internal and external collaborators
  • Gather feedback from customers regarding their needs, communicate internally for product design improvement
  • Coordinate with the development and/or marketing team for proper market implementation

Requirements

  • Hands on experience with NGS library preparation and captures is required
  • Experience with liquid handler robots (Hamilton, Beckman, ...) is a strong plus
  • Master's degree in Life Sciences, PhD preferred
  • Excellent customer relations & service skills
  • Willing to travel to various locations for executing trainings and any customer supports (60%)
  • Excellent scientific communication skills, both oral and written
  • High level of accuracy, reliability, and strong organizational skills
  • Strong problem-solving abilities and logical reasoning
  • Collaborative mindset with great team spirit

What we offer

  • Outstanding Medical (with Telemedicine), Dental, and Vision Plan with 90% employer contributions, including $0 deductible plans options
  • Life and AD&D company provided
  • Company 4% match 401K contributions
  • Company-paid Short and long-term disability insurance
  • 20 Days PTO (Increases with tenure), 5 sick days and 13 Public holidays recognised
  • FSA commuter benefits
  • Supplemental employee insurance options are available for Accident, Critical Illness, Hospital and Legal
  • Voluntary Pet Insurance and Auto and Home options
  • Employer Assistance Program free for all employees
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