Senior Federal Deployment Manager

• Train users on the technical functions of the Expander and ILI platforms
• Conduct leadership briefings at customer sites to ensure understanding of Xpanse’s capabilities and engagement progress
• Define workflows, implementing Expander and ILI into existing toolkits, and understanding their most pressing challenges
• Embedding with the customer to maximize impact and operationalization
• Drive user engagement and adoption
• understanding the unique bureaucratic environments in which the user operates
• Lead customer training with Xpanse products and services
• Manage relationships with user-level and executive-level stakeholders
• Provide analytical support at customer request
• guiding customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins
• this requires mastering our product capabilities and providing ongoing QA support for Expander and ILI
• Technical troubleshooting (in collaboration with Engineering team)
• Serve as “customer advocate” with members of product management and engineering to improve our products
• Solicit and documenting customer feedback using qualitative and quantitative methods
• Writing and disseminating detailed engagement progress reports to relevant team members across the team
• Work closely with Sales to facilitate contract renewals and customer expansions on products and services

• 7+ years of experience in technical client engagement and/or technical intelligence analysis
• Familiarity with government and military organizational structures, e.g., how mission priorities and workflows influence technology adoption
• Ability to systematically analyze challenges and drive measurable improvements in user adoption
• Excellent communication and presentation skills, with proven ability to brief senior-level stakeholders and executives
• Demonstrated ability to challenge curiously and positively, learning and absorbing new technical domains quickly
• Proven track record of thriving in cross-functional environments and building trust across Sales, Product, and Engineering teams
• Must possess an active TS/SCI security clearance
• Travel expectations of 30% annually

Advanced understanding of broad cybersecurity concepts and the threat landscape

• restricted stock units
• bonus
• employee benefits