CrawlJobs Logo

Senior FCR Specialist

staplespromo.com Logo

Staples Promotional Products

Location Icon

Location:
United States

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

17.27 - 25.04 USD / Hour
Save Job
Save Icon
Job offer has expired

Job Description:

HiTouch eMarketplace First Call Resolution Specialists are responsible for interacting with our customers in response to electronic inquiries stemming from our eMarketplace platforms (Amazon, eBay, Walmart, etc). Complete returns, research, website assistance and problem resolution in a single contact. Act as liaisons between multiple departments in order to obtain accurate and complete problem resolution on the very first contact with our company.

Job Responsibility:

  • Interacting with customers in response to electronic inquiries from eMarketplace platforms (Amazon, eBay, Walmart, etc)
  • Complete returns, research, website assistance and problem resolution in a single contact
  • Act as liaisons between multiple departments to obtain accurate problem resolution on the first contact
  • Answering customer inquiries to address their needs, complaints, or issues
  • Focus on first contact resolution by responding efficiently and accurately
  • Utilizing software, databases, scripts, and tools appropriately
  • Understanding and striving to meet or exceed customer service metrics
  • Making sales or recommendations for products or services
  • Taking part in training to expand knowledge
  • Adhering to all company policies and procedures

Requirements:

  • High School Diploma or equivalent required
  • 1+ years in a customer service environment required
  • Holiday rotation is required
  • Must work weekends (Saturday and Sunday)
  • Other workdays during the week are flexible
  • 2nd shift hours could be required
  • Able to work efficiently under pressure
  • Able to work well with others
  • Able to meet deadlines
  • Stress management skills
  • A quick-thinking ability
  • Problem-solving skills
  • Competency in MS Excel, MS Outlook, internet, and strong typing skills
  • Stellar written communication skills
  • Strong problem solving & critical thinking skills
  • Capability to manage, organize, and complete tasks that require follow-up
  • Ability to multi-task and thrive in a lively environment
What we offer:
  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts
  • Company Match 401(k)
  • Physical and Mental Health Wellness programs
  • $1.00 shift differential when requirements are met

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Staples Promotional Products - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 2685 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior FCR Specialist

Software Engineer

We are seeking a Software Engineer to support the design, development, testing, ...
Location
Location
United States , Dayton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Electrical Engineering, Software Engineering, or related field
  • 2+ years of professional software engineering experience
  • Strong proficiency in C++
  • Strong experience with MATLAB/Simulink
  • Hands-on experience developing real-time embedded systems
  • Experience with object-oriented programming and model-based design
  • Strong analytical, problem-solving, and logical reasoning skills
  • Excellent communication skills (written and verbal)
  • Ability to work independently and collaborate effectively across global teams
Job Responsibility
Job Responsibility
  • Design, develop, test, troubleshoot, and debug software programs for enhancements and new product development
  • Develop and maintain object-oriented C++ and MATLAB/Simulink-based applications
  • Integrate Guidance, Navigation, and Control (GNC) software into larger system architectures
  • Build and support data processing tools for development and deployment workflows
  • Define, document, and execute test cases to ensure high software quality and reliability
  • Write clean, efficient, and well-documented code following engineering best practices
  • Collaborate with application domain experts, developers, and test engineers
  • Support real-time embedded system development and model-based software design
  • Contribute to continuous improvement of development processes and tools
  • Perform additional duties as assigned
  • Fulltime
Read More
Arrow Right

Mortgage Administration Teamleader

Are you an experienced administrator with a passion for leadership and deliverin...
Location
Location
United Kingdom , Leicester
Salary
Salary:
36000.00 - 39000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in an administrative leadership or supervisory role
  • Background in financial services (mortgages and/or insurance preferred)
  • Experience working with multiple stakeholders
  • Strong leadership and team development skills
  • Excellent communication and organisational abilities
  • High attention to detail and a methodical approach
  • Ability to prioritise and manage multiple workloads
  • Customer-focused with a proactive, solution-oriented mindset
  • Resilient, adaptable, and motivated to drive results
  • High level of integrity and professionalism
Job Responsibility
Job Responsibility
  • Managing and motivating a team to achieve performance targets and SLAs
  • Supporting mortgage and protection cases from submission through to completion
  • Communicating effectively with advisers, customers, lenders, solicitors, and other stakeholders
  • Ensuring all documentation is accurate, complete, and submitted on time
  • Monitoring case progress and keeping stakeholders informed
  • Delivering coaching, feedback, and regular 1:1s to develop team members
  • Maintaining compliance with regulatory requirements and data protection standards
  • Contributing to a positive team culture and leading by example
  • Deputising for the Administration Team Manager when required
What we offer
What we offer
  • Opportunity to lead and shape a high-performing team
  • Varied and fast-paced role with real impact on customer outcomes
  • Supportive environment with opportunities for development
  • Multi-site exposure across the business
  • Fulltime
Read More
Arrow Right

Head of Ecommerce (Fashion)

We are seeking an experienced and commercially driven Head of E-Commerce to lead...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
15000.00 - 20000.00 RM / Month
https://www.randstad.com Logo
Randstad
Expiration Date
June 25, 2026
Flip Icon
Requirements
Requirements
  • Minimum 8–10 years of experience in e-commerce, preferably in baby products, FMCG, or consumer goods
  • Proven track record of scaling online sales and improving conversion rates
  • Deep knowledge of digital marketing channels and performance optimization
Job Responsibility
Job Responsibility
  • Define and execute a comprehensive e-commerce strategy to drive growth across D2C and marketplace channels
  • Own the e-commerce P&L, including revenue, margins, and cost efficiency
  • Optimize the end-to-end customer journey, with a focus on conversion, mobile experience, and repeat purchase behaviour
  • Manage and enhance e-commerce platforms (e.g., Shopify, marketplaces like Lazada/Shopee)
  • Develop merchandising strategies, including product bundling, promotions, and seasonal campaigns (e.g., newborn essentials, festive gifting)
  • Collaborate closely with product, supply chain, and customer service teams to ensure product availability and excellent post-purchase experience
  • Recruit, lead, and develop a high-performing e-commerce team
  • Fulltime
Read More
Arrow Right

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Jacksonville
Salary
Salary:
16.50 - 25.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
  • Parttime
Read More
Arrow Right

Sales Coordinator (Minerals & Metals)

This role is pivotal in ensuring the seamless execution of mineral and metal res...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
4000.00 - 5700.00 RM / Month
https://www.randstad.com Logo
Randstad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Logistics, or a related field with strong academic standing
  • At least 3 years of experience within a trading company environment
  • Proven background in export, import, or offshore trading documentation
  • Proficiency in Microsoft Office Suite, specifically advanced Excel and PowerPoint
  • Strong analytical skills with an eye for detail in financial and shipping data
Job Responsibility
Job Responsibility
  • Coordinate complex export and domestic business operations to ensure timely delivery
  • Manage comprehensive back-office support functions to streamline daily workflows
  • Prepare and audit critical shipping documentation to meet international regulatory standards
  • Organize and optimize logistics schedules for various shipment modes
  • Monitor and manage Accounts Receivable (A/R) and Accounts Payable (A/P) to maintain healthy cash flow
  • Verify trade policies and practices, communicating clearly with external stakeholders
  • Review business requests and assess operational feasibility independently
  • Facilitate communication between internal departments to resolve logistical bottlenecks
What we offer
What we offer
  • Direct exposure to global supply chain and international trading workflows
  • Stable career path within a prestigious, globally-recognized trading conglomerate
  • Collaborative work environment with a focus on professional autonomy for senior levels
  • Fulltime
Read More
Arrow Right

Management Accountant

Love numbers, storytelling with data, and an early finish on a Friday? We're rec...
Location
Location
United Kingdom , Livingston
Salary
Salary:
45000.00 - 50000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified accountant (CIMA ideally but would consider ACCA, ACA or equivalent)
  • Solid background in management accounting and analysis
  • Manufacturing or multi‑entity experience (highly desirable)
  • Strong Excel skills and ERP experience (Business Central a plus)
  • Good knowledge of UK accounting standards and VAT
  • Comfortable juggling priorities and working independently
  • Takes ownership and sees things through
  • Has an eagle eye for detail
  • Resilient, proactive and solution‑focused
  • Enjoys collaborating across teams
Job Responsibility
Job Responsibility
  • Producing monthly management accounts with clear, meaningful commentary
  • Analysing revenue, margins, costs and key drivers across UK entities
  • Variance analysis vs budget, forecast and prior year
  • Turning numbers into insights that non‑finance colleagues actually understand
  • Supporting budgets, forecasts and reforecasts
  • Maintaining and improving financial models (including scenario analysis)
  • Working with operational teams to reflect real‑world trading
  • Spotting risks and opportunities before they become headaches
  • Acting as a trusted finance partner to operational and commercial teams
  • Supporting pricing decisions, cost control and margin improvement
  • Fulltime
Read More
Arrow Right
New

Associate Specialist, Mid Office Payroll

The Business Services Specialist will support daily operations of US Payroll, an...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
June 29, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 4 years of demonstrated work experience in payroll processing for large volume, multi-state, multi-frequency payroll (50,000+ payees)
  • Payroll processing experience in PeopleSoft or other HRMS human resources function
  • Advanced Excel (VLOOKUP & Pivot Tables) and Google Suite experience required
  • Candidates from prior experience of working in PeopleSoft
  • Ability to work flexible hours when needed
Job Responsibility
Job Responsibility
  • Create, manage, and provide reporting for operational analysis, trending, audit, and special projects
  • Monitor and assist in the resolution of escalated payroll issues and inquiries from internal customers and agencies
  • Continuous education and development to remain knowledgeable on current payroll rules and regulations
  • Develop professional relationships within Business Services, support teams, and customer LOB Operations
  • Adhere to compliance and control protocol as defined by organization key control framework
  • Fulltime
Read More
Arrow Right
New

Associate Specialist, Mid Office Payroll

The Business Services Specialist will support daily operations of US Payroll, an...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
June 29, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 4 years of demonstrated work experience in payroll processing for large volume, multi-state, multi-frequency payroll (50,000+ payees)
  • Payroll processing experience in PeopleSoft or other HRMS human resources function
  • Advanced Excel (VLOOKUP & Pivot Tables) and Google Suite experience required
  • Candidates from prior experience of working in PeopleSoft
  • Ability to work flexible hours when needed
Job Responsibility
Job Responsibility
  • Create, manage, and provide reporting for operational analysis, trending, audit, and special projects
  • Monitor and assist in the resolution of escalated payroll issues and inquiries from internal customers and agencies
  • Continuous education and development to remain knowledgeable on current payroll rules and regulations
  • Develop professional relationships within Business Services, support teams, and customer LOB Operations
  • Adhere to compliance and control protocol as defined by organization key control framework
  • Fulltime
Read More
Arrow Right