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As a Senior Facility Manager, you will take a leadership role in managing a diverse portfolio of client-owned and occupied properties. Your primary purpose is to ensure operational excellence, strict compliance, and superior financial performance across your assigned sites. By leading a dedicated team of facility professionals and managing key relationships with landlords and vendors, you will directly contribute to JLL's business objectives of delivering world-class service and value. This position is a critical opportunity to oversee all aspects of facility operations, from budget management to strategic compliance, ensuring a safe, efficient, and high-quality environment for our clients.
Job Responsibility:
Lead, manage, and develop a team of Facility Management and Workplace Ambassador professionals, focusing on performance, growth, and succession planning
Serve as the primary liaison with third-party landlords, ensuring full compliance with lease agreements and resolving critical tenant relations issues
Prepare, manage, and oversee facility budgets, including tracking financial variances and ensuring smooth recovery processes
Ensure all facilities operate in accordance with local, state, and federal laws, as well as JLL's standard policies and portfolio-wide initiatives
Exercise functional responsibility for all facility management services within your assigned geography, coordinating with vendors and internal teams
Provide excellent internal and external customer service, acting as a key problem-solver for all facility-related issues
Support the prompt collection of management fees and reimbursements from tenants within the client's owned properties
Requirements:
Bachelor's Degree in Engineering or an equivalent combination of professional experience and education
A minimum of 8 years of relevant experience in facility management or a related field
Strong leadership and relationship-building skills with a proven ability to manage teams
Excellent verbal and written communication and presentation skills
Demonstrated problem-solving ability and strong interpersonal skills
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices, with proficiency in Excel and data analysis