Senior Facilities Manager

• Ensure quality delivery of Facility Management Operations while supporting the Engineering, Project Management, Relocation (MAC), and Occupancy Planning functions
• Responsible for the Milpitas HQ campus and outlying facilities, encompassing approximately 1 million SF
• Ensure all contract deliverables are met or exceeded, including key performance indicators, operational up time, cost savings initiatives, energy consumption reduction initiatives, service improvements using standardized operating procedures, and introduction of best practices and innovations
• Develop operating and capital budgets, control costs, and coordinate service provider and staff activities
• Resolve escalated issues, drive continuous process improvement and team development
• Provide regular performance feedback, development and coaching to direct reports
• Develop and maintain meaningful relationships with all key client stakeholders
• Ensure high client satisfaction by continually monitoring performance and delivery
• Ensure uptime and proper maintenance of electrical, mechanical, life safety, and critical back-up systems
• Understand the engineering design and operational aspects of all critical systems and equipment with strong emphasis on UPS, SEP, MEP systems and cleanroom, lab, and data center environments
• Provide overall facility management services in accordance with account’s standard processes and procedures
• Respond to after-hours emergencies
• Develop and manage capital and expense budgets, variance reporting, and overall P&L performance
• Oversee the development and timely submission of all monthly/quarterly/annual financial and operational reporting
• Implement best practices and innovations in support of the JLL delivery platform, ensuring compliance with all codes and legislative requirements
• Partner with third party service providers and landlords to ensure consistency in service delivery
• Provide leadership for the successful implementation of special projects and initiatives
• Maintain high client, customer, and user satisfaction with services provided
• Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices
• Understand and achieve contractual requirements and account annual goals including work order management metrics and all contractual KPI goals
• Monitor team performance to ensure timely completion of deliverables within established SLAs
• Meet or exceed client KPIs and customer satisfaction ratings
• Responsible for operations team management, staff development, and planning
• Execute staff succession and development plans
• Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive/salary administration
• Consistently demonstrate leadership related to HR issues resolution, responsiveness, and creativity

• 10+ years Facilities Management experience, with cleanroom manufacturing and lab space experience preferred
• Experience working in union environments and with union work rules
• Strong executive presence, effective communication and leadership skills, and ability to build lasting client relationships among a wide variety of stakeholders
• Strong organizational, management, interpersonal, and supervisory skills with ability to manage ambiguity and change
• effectively delegate
• Excellent communications skills, both written and verbal, and an ability to effectively present to large groups
• Technology proficiency (MS Office, a wide variety of web-based applications including mobile technologies, and CMMS (Corrigo) supervisory responsibilities)
• Strong financial acumen with background in successfully managing P&L outcomes
• Working knowledge of skilled trades and building-related systems with demonstrated safety leadership
• Familiar with project delivery process and capital planning functions
• Candidates must be authorized to work in the United States without sponsorship

Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay