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The Senior Facilities Manager provides strategic leadership for property management across DFAT’s diplomatic compounds in Hanoi and Phnom Penh. This senior position is responsible for delivering comprehensive facilities management services while setting the strategic direction for the capital works pipeline and responding to substantial future capital requirements. This role is critical to maintaining the Hanoi and Phnom Penh compounds as valuable assets in DFAT's network while ensuring operational excellence through the facility's second decade of operation. The Senior Facilities Manager will balance day-to-day operational needs with strategic asset stewardship to support Australia's diplomatic missions in Vietnam and Phnom Penh.
Job Responsibility:
Responsible for service delivery under The Contract KPIs and SLAs for all Assigned sites
Responsible for technical and facilities operations, ensuring all Critical Environment (CEM) requirements are met, and all Planned Maintenance activities are completed per the scheduled maintenance program
Provide proactive assistance with any 3rd party contractor works to ensure they will not impact existing infrastructure/building services
Provide 24/7 emergency response support and site attendance as required
Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained
Ensure disaster recovery and business continuity plans are implemented and maintained
Ensure an environment that supports teamwork, cooperation and performance excellence within the team
Mentor and enable Training & Development of team members
Implement regular communication forums with remote Assigned Site personnel
Build and develop effective client/stakeholder relationships across multiple levels of the organisation
On-site key point of contact for Facilities in the client's premises
Actively engage in JLL internal forums to ensure they are abreast of all innovation
Work with the JLL Procurement Manager to ensure that contract procurement processes comply with Commonwealth procurement guidelines as well as JLL's best practice
Manage all contracts to ensure that they are professionally delivered at the right costs
Requirements:
Must have a current Australian Government Negative Vetting 2 Security Clearance
Extensive experience in property/facilities management for complex, large-scale facilities
Proven strategic planning abilities and long-term asset management experience
Strong financial acumen with budget management experience at the $2M+ level
Demonstrated success in leading multiple operational verticals within a property management context
Excellent stakeholder management and communication skills
Experience working in diplomatic, government, or high-security environments preferred
Knowledge of Australian building regulations and property management practices