Senior External Operations Manager Job at 360 Resourcing Solutions (London)

Senior Vice President, Securities Operations Manager, Markets Operations

Location

Japan , Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10 or more years of progressive experience in securities and derivatives operations, with a clear record of leadership within a global investment bank or major financial institution in Japan
Fluency in Japanese, both written and verbal, is essential for this role
Strong business-level English, both written and verbal, is required to communicate effectively with regional and global stakeholders
JSDA Class 1 (Sales Representative Qualification)
Deep knowledge of equity settlements, fixed income products, and investment trust funds across international and/or Japanese domestic markets
Demonstrated ability to manage complex operational environments, lead process improvement, and deliver measurable efficiency and control outcomes
Solid grounding in operational risk management frameworks and the Japanese financial regulatory landscape

Job Responsibility

Lead, develop, and manage a team of Securities Operations professionals in Japan, setting clear performance standards and building a culture of accountability and continuous improvement
Develop and implement strategic objectives for Japan Securities Operations, ensuring alignment between local business priorities and global Markets Operations goals
Oversee end-to-end settlement and post-settlement processes for equity and fixed income products, including pre-matching, settlement instructions, fail management, reconciliations, and reporting
Monitor daily reconciliation processes and drive timely resolution of breaks, exceptions, and discrepancies, while optimising workflows to improve Straight-Through Processing rates
Manage the operational risk profile for Japan Securities Operations, maintaining robust controls and ensuring strict compliance with applicable regulations including those set by the Financial Services Agency, the Japan Securities Dealers Association, and the Bank of Japan
Maintain strong working relationships with equity and fixed income trading desks, sales teams, institutional clients, custodians, and external counterparties, acting as a trusted operational partner
Identify and lead operational improvement initiatives, driving efficiency gains, cost reductions, and strengthened controls across the settlement function
Coach and develop junior and mid-level team members, sharing expertise across settlement procedures and operational best practices

What we offer

A hybrid working model, with 3 days in the office and 2 days working remotely, providing flexibility alongside team connection
Strategic ownership of a high-profile operations function, with direct influence over process design, team direction, and risk outcomes
Exposure to global collaboration across regional and international stakeholders, expanding professional networks at scale
Access to learning and leadership development programmes supporting long-term career growth within a global organisation
A performance-driven environment where your decisions have direct impact on settlement quality, client satisfaction, and operational resilience
A competitive financial wellbeing and benefits package commensurate with the seniority and scope of the role

Fulltime

Senior Vice President, Securities Operations Manager, Markets Operations

Shape your Career with Citi At Citi, our Markets Operations teams are integral ...

Location

Japan , Chiyoda, Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Extensive progressive experience in Equity and Fixed Income Settlements and Operations Management within a global investment bank or major financial institution in Japan, with proven leadership or managerial capacity
Deep expertise in equity settlements and products, fixed Income and investment trust fund in either or both in international markets and Japanese domestic markets
Demonstrated track record of managing complex operational environments, leading process re-engineering, and delivering significant efficiency/control improvements
Strong understanding of operational risk management frameworks and the regulatory landscape in Japan
Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint) for data analysis and presentations
Extensive experience with Back Office settlement applications
JSDA Class 1 (Sales Representative Qualification) is a mandatory requirement
Internal Control Manager (Naibu Kanri Sekininsha)
Fluent in Japanese (both written and verbal) is essential
Strong business-level English (both written and verbal) is required for effective communication with regional and global stakeholders

Job Responsibility

Lead, manage, and develop a team of Cash Securities Operations professionals in Japan, cultivating a culture of high performance, accountability, and continuous improvement
Develop and implement strategic objectives for the Japan Cash Securities Operations, ensuring alignment with global Markets Operations goals and local business priorities
Drive robust and efficient settlement and post-settlement process and controls for equity and fixed income products, including pre-matching, settlement instructions, fail management, reporting, reconciliations
Oversee daily reconciliation processes and ensure timely resolution of all breaks, exceptions, and discrepancies, while optimizing workflows to maximize Straight-Through Processing (STP) rates
Cultivate and maintain strong relationships with Japan-based Equity and Fixed Income trading desk, Sales desk, institutional clients, custodians, and external counterparties, serving as a trusted operational advisor
Own and manage the operational risk profile for the Japan Cash Securities Operations, ensuring robust controls are in place and actively monitored, with strict adherence to all financial regulations in international and Japan (e.g., JFSA, JSDA rules, BOJ guidelines), and global Citi policies
Identify, champion, and lead change-the-bank initiatives and strategic projects aimed at enhancing operational efficiency, reducing costs, and improving the control environment within the Japan Cash Securities Operations

Fulltime

Strategy & Operations Senior Manager - Mobility Membership & Loyalty

Japan is one of Uber's most dynamic and fastest-growing membership markets — hom...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Extensive experience in operations, strategy, growth, or product management — ideally in a consumer tech, subscription, or e-commerce context
Strong analytical skills — you're comfortable working in SQL, Looker, or Tableau to pull your own data, build models, and tell a compelling story
Proven track record of owning programs end-to-end with measurable business outcomes
Excellent communicator — able to translate complex analysis into clear recommendations for both local teams and global executives
Business-level English — essential for global collaboration and reporting
Japanese language proficiency — business-level Japanese highly preferred given scope for external partner engagement
Experience with membership, subscription, loyalty, or CRM programs at a consumer-facing company is a plus
Familiarity with Japan's consumer landscape — including local payment behaviours, transport habits, and digital loyalty ecosystems (e.g. point programs, IC card integrations) is a plus
Experience with experimentation design (A/B testing) and incrementality measurement is a plus
Prior experience working in a global company navigating local/global matrix dynamics is a plus

Job Responsibility

Define and own the Japan Mobility membership growth roadmap — from subscriber acquisition and conversion to retention and win-back
Develop and execute quarterly and annual plans for Uber One penetration within Japan Mobility, aligned to global membership OKRs
Identify and size opportunities in the Japan market, including local partnerships (e.g. Rakuten, transit operators, corporate accounts) that can drive incremental member acquisition and value
Design and run membership campaigns, loyalty promotions, and bonanza programs (e.g. member bonanzas, referral-to-try initiatives) tailored to Japan rider behavior
Partner with the global Membership Product team to localise features, benefits, and onboarding flows for the Japan market
Manage experiment pipelines — design, analyse, and iterate on A/B tests to continuously improve member conversion, engagement, and retention
Own and track Japan Mobility membership KPIs: active members, gross bookings coverage (GB%), trips-per-user (TpU), churn rate, and CLV
Build dashboards and produce weekly/monthly performance reports for senior stakeholders in Japan and global leadership
Conduct deep-dive analyses on member behaviour, cohort performance, and promo incrementality to surface actionable insights
Serve as the primary point of contact between Japan Mobility and global Membership & Loyalty teams

Fulltime

Senior Operations Manager

We are Born Social, a social-first creative agency that brings brand building in...

Location

United Kingdom , London

Salary:

54000.00 - 60480.00 GBP / Year

Born Social

Expiration Date

Until further notice

Requirements

Brilliantly collaborative
commercially minded
a natural problem solver
data confident
calm under pressure
curious about AI
pride in your work

Job Responsibility

Owning resourcing the agency's global pipeline, working with Client Services to ensure opportunities are accurately forecast, scheduled and allocated to the right teams and individuals, supporting agency growth through effective resourcing
Leading weekly pipeline meetings, driving visibility, accountability and proactive planning across Client Services and Operations
Managing agency-wide holiday approvals and resource cover planning, balancing commercial needs with team wellbeing
Working with Operations to troubleshoot resource challenges, identifying solutions quickly and ensuring work is delivered effectively across the agency
Overseeing Contractor and Croudie engagement, approvals and utilisation, ensuring external resource is used strategically and efficiently
Representing Operations in monthly profitability meetings, providing operational insight and recommendations to improve recovery and commercial performance
Supporting monthly agency reporting, maintaining accurate operational data and providing clear visibility of resource and pipeline health
Building strong relationships with department leads and acting as a trusted operational partner across the business
Identifying opportunities to improve operational efficiency through process improvement, automation and AI-enabled planning tools

Fulltime

Senior Operations Manager Critical Services

You will lead a shift team of highly engaged and motivated operational managers ...

Location

United Kingdom , London

Salary:

Not provided

British Airways

Expiration Date

July 13, 2026

Requirements

Safety and operational experience
Experience of working with external partners
Performance management
External stakeholder management such as HAL
Decision making and prioritisation
People development and management
Business acumen and ability to make decisions which have commercial impact
Full clean UK driving License

Job Responsibility

Lead and support zonal managers on shift to deliver strong day-to-day operational performance
Drive continuous improvement through data, insight and trend analysis
Make effective operational and commercial decisions within HMC, often under time pressure and with limited information
Ensure the highest standards of safety and security across the operation
Build and develop a high-performing Critical Services team
Work collaboratively with internal stakeholders and external partners to deliver a seamless end-to-end service
Take ownership of disruption management, ensuring a coordinated and effective response
Manage budgets and operational resources to deliver efficient and resilient performance

What we offer

Brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights
Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family

Fulltime

!

Senior Operations Manager (15 Month FTC / Maternity Cover)

We are Born Social, a social-first creative agency that brings brand building in...

Location

United Kingdom , London

Salary:

54000.00 - 60480.00 GBP / Year

Born Social

Expiration Date

Until further notice

Requirements

Brilliantly collaborative: you're comfortable working with people at all levels of an organisation and naturally build trust and credibility. You know how to influence decisions, facilitate discussions and bring people together around solutions.
Commercially minded: you understand how agency commercials operate and enjoy balancing resource, recovery and profitability to drive better business outcomes.
A natural problem solver: you thrive when navigating complexity, spotting risks before they become issues and finding practical solutions.
Data confident: you're comfortable working with operational data, forecasting demand and using insights to inform decisions.
Calm under pressure: you can manage competing priorities and changing demands without losing focus or momentum.
Curious about AI: you're excited by the role automation, systems and AI can play in improving operational efficiency and effectiveness.
Pride in your work: you care deeply about quality, accuracy and delivering excellent outcomes for both your colleagues and clients.

Job Responsibility

Owning resourcing the agency's global pipeline, working with Client Services to ensure opportunities are accurately forecast, scheduled and allocated to the right teams and individuals, supporting agency growth through effective resourcing.
Leading weekly pipeline meetings, driving visibility, accountability and proactive planning across Client Services and Operations.
Managing agency-wide holiday approvals and resource cover planning, balancing commercial needs with team wellbeing.
Working with Operations to troubleshoot resource challenges, identifying solutions quickly and ensuring work is delivered effectively across the agency.
Overseeing Contractor and Croudie engagement, approvals and utilisation, ensuring external resource is used strategically and efficiently.
Representing Operations in monthly profitability meetings, providing operational insight and recommendations to improve recovery and commercial performance.
Supporting monthly agency reporting, maintaining accurate operational data and providing clear visibility of resource and pipeline health.
Building strong relationships with department leads and acting as a trusted operational partner across the business.
Identifying opportunities to improve operational efficiency through process improvement, automation and AI-enabled planning tools.

Fulltime

Senior Manager External Financial Reporting

Primary Purpose of Position: Leads the development of all SEC quarterly and annu...

Location

United States , Chicago

Salary:

175000.00 - 185000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Accounting or equivalent and a CPA
At least 10 years of related experience, including at least 3 years in management with demonstrated success leading a subordinate staff
Demonstrated technical knowledge and understanding of Accounting theory, principles, practices and regulations including FASB/GAAP, SEC and SOX compliance
Understands requirements for documentation in work papers, disclosures and memos
demonstrated ability to document a broad range of technical issues and disclosure matters
Demonstrated successful problem solving and analytical ability
good judgment and risk assessment capabilities
Demonstrated success setting best practices, guidelines and processes, and implementing them across the organization
Demonstrated successful use of technology to improve process efficiency
Strong leadership, management, teamwork and communication and presentation skills

Job Responsibility

Leads the development of all SEC quarterly and annual financial reports
Ensures effective disclosure controls and effective internal controls over financial reporting
Ensures the complete, accurate and timely submission of all external financial reporting information to the SEC
Interprets FASB/GAAP and SEC guidance to determine their impact on financial reporting matters
Manages a team of capable, high-performing accounting professionals
Active leader in the company's controllership community, as well as the overall finance community
Manages the development of all SEC, FERC and state quarterly and annual financial reports
Manages the internal financial reporting process and historical analyses of results of operations
Main point of contact with the Business Unit internal reporting teams
Liaison with external auditors, external and internal legal counsel and other external reporting contributors

What we offer

medical
vision
dental
life insurance
disability insurance

Fulltime

Senior Operations Manager

Responsible for managing contact center operations activities including day-to-d...

Location

United States , Nashville, TN / Atlanta, GA / Charlotte, NC / Orlando, FL

Salary:

60000.00 USD / Year

Helpware

Expiration Date

Until further notice

Requirements

Three (3) to Fove (5) years experience in a Managerial capacity or Two (2) to three (3) years' experience in a operations managerial capacity in Call Center Operations, Customer Service, Business Process Outsourcing, or Telecommunications
Expertise in call center operations, financial management, and organization required
Proficiency with MS Office applications or Google Suite Applications (i.e. MS Word, Excel, PowerPoint, etc...) and other call center-specific software / systems (i.e. CMS/IEX, Nice, Verint, Blue Pumpkin, etc.)
Client relations
Leadership and people-management skills
Project management skills
Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence
Excellent financial, planning, organizing and coordination skills
Adaptive to changing work schedules and working hours
Active listening skills

Job Responsibility

Ensures the profitability of multiple programs / accounts / LOB's by ensuring the attainment of client-specific KPIs and targets
Has full P&L responsibility for all programs / accounts / LOB's managed and supported
Maintains cordial and effective working relations with external clients and serves as the primary interface of clients
Translates client requirements into action plans for the LOB's / accounts / programs
Establishes open and honest communication regarding all aspects of the accounts'/programs'/LOB's performance
Anticipates the needs of the clients proactively and acts on such requirements before they arise
Monitor's account / program / LOB performance as contributed by individual and team efforts to ensure that profitability and efficiency are maintained and improved
Conducts interval business reviews, ensuring that contract metrics and service level and KPI agreements are met
Ensures that individual and global metrics are consistently improving for the account / program / LOB
Upholds company policies as it relates to the program and drives for adherence to such policies

Fulltime

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Senior External Operations Manager

Job Description

Job Responsibility

Requirements

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