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The Resident Engineer (RE) will provide expert support, analysis and research into complex problems and processes relating to deployed Palo Alto Networks equipment. The RE will function as the Palo Alto Networks products Subject Matter Expert (SME) and will interact directly with the customer's personnel. The RE will serve as the technical expert on executive-level project teams within the customer providing technical direction, interpretation, and alternatives. The RE contributes to the development of new principles and concepts, works on unusually complex technical problems and provides solutions which are highly innovative and ingenious. This is a highly technical, hands-on role and the RE will be required to develop and maintain an expertise on the products and solutions deployed within the Customer's network.
Job Responsibility:
Consult and guide customer on security best practices and act as Trusted Advisor for client on behalf of Palo Alto Networks
Analyze logs and events from the solution and provide threat analysis reports, providing input and direction as applicable
Build custom security policies and application signatures
Interact with the Palo Alto Networks TAC to troubleshoot and diagnose cases
Maintain the Palo Alto Networks solution and provide guidance on code upgrades, etc.
Work with sales account team to help formulate technical strategy to address customer business needs
Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
Requirements:
5+ years of IT-related experience
3+ years of cyber security-related experience
Self-driven with ability to work autonomously
Excellent written and verbal communication skills in Japanese
Possess ability to read / write in English is mandatory
Required strong experience deploying and managing endpoint security products
Required strong experience with Microsoft Windows based applications (Installation, troubleshooting, Debugging)
Required strong experience with endpoint security. (Antivirus, EDR, DLP)