CrawlJobs Logo

Senior/Expert Salesforce Service Cloud

smartosc.com Logo

SmartOSC

Location Icon

Location:
Vietnam , Hồ Chí Minh

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a Senior/Expert Salesforce Service Cloud to lead the digital transformation of our client service operations. You will be the bridge between complex business requirements and high-performance technical execution. This role requires a “consultant mindset”—the ability to challenge the status quo, advise clients on best practices, and build scalable, AI-powered service ecosystems. As this role involves direct collaboration with international stakeholders, excellent English communication is a core requirement.

Job Responsibility:

  • Client Advisory: Act as the Subject Matter Expert (SME) to guide clients through Service Cloud transformations, providing trade-off analyses between declarative vs. programmatic approaches
  • Custom Development: Build scalable and maintainable solutions using Apex (Triggers, Classes, Async) and modern Lightning Web Components (LWC)
  • Declarative Automation: Architect complex business processes using Advanced Salesforce Flows (Screen Flows, Record-Triggered Flows)
  • API Integration: Design and develop REST/SOAP APIs to connect Salesforce with external systems (ERP, CTI providers, Helpdesk tools)
  • Advanced Routing: Architect and implement complex Omni-Channel flows, including Skills-Based Routing and Presence Status logic to optimize agent utilization
  • Data Modeling: Optimize data structures and SOQL queries to ensure performance within a high-volume service environment
  • Stakeholder Engagement: Participate in daily stand-ups and requirement-gathering sessions with English-speaking
  • Understand the ins and outs of complex technology environments and know how to optimize solutions for efficiency and simplicity
  • Stay in tune with latest Salesforce technology updates, changes, community, and roadmap(s)

Requirements:

  • 5+ years of hands-on experience in Salesforce Development, with at least 3 years focused on Service Cloud
  • Expert proficiency in Apex, LWC, SOQL, and Salesforce DX
  • Expertise in Service Cloud specific tools: Chat/Messaging, Case Routing, Service Process Automation
  • Omni-Channel Mastery: Proven track record of configuring multi-channel environments
  • Advanced English (Verbal & Written). Must be comfortable explaining technical logic to non-technical international stakeholders
  • Hands-on experience with Chatbot AI is an advantage
  • Experience with Git, SFDX, and CI/CD pipelines (Copado, Gearset, or Azure DevOps)
  • Experience with git source control and collaboration tool such as JIRA, Confluence, Slack
  • Salesforce Certifications are a plus
  • Problem Solver: You don’t just fix bugs
  • you identify the root cause and propose architectural improvements.

Nice to have:

  • Hands-on experience with Chatbot AI is an advantage
  • Salesforce Certifications are a plus
What we offer:
  • Attractive salary package, salary review twice a year
  • Flexible working hour (between 7:30am – 7:30pm on staff’s preference)
  • Working in One of the largest Ecommerce Agencies in South East Asia – Professional English environment
  • Onsite opportunity in Europe, Australia, US
  • Premium health care up to $3,000/year
  • Free English, Japanese and and professional training packages
  • Firm’s Certified Qualifications Sponsorship for career development
  • Annual company trip inside or outside Vietnam
  • Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.

Additional Information:

Job Posted:
April 10, 2026

Expiration:
May 08, 2026

Icon
SmartOSC - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior/Expert Salesforce Service Cloud

New

Solutions Architect

We are looking for a Solutions Architect to join our API Delivery team. Our team...
Location
Location
Canada , Toronto
Salary
Salary:
120000.00 - 135000.00 CAD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
June 07, 2026
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science and/or Software Engineering or equivalent experience
  • 5-7 years of multi-disciplinary experience in a large, complex organization (financial services preferred)
  • Experience working and delivering within an agile team
  • Expert knowledge of API integration patterns and authentication methods
  • Skilled at building and maintaining collaborative stakeholder relationships across multiple geographies and business functions
  • Exceptional communication skills to convey high-level concepts, solutions and outcomes with both technology and business teams (technology translator)
  • An initiative-taker that can operate comfortably in ambiguity
  • Drive to seek simplicity and are not afraid to challenge technical constraints to utilize an iterative and agile approach
  • Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment
Job Responsibility
Job Responsibility
  • Develop strategies and roadmaps to enable timely BU delivery balanced with Enterprise Architecture Integration patterns
  • Own architectural decisions to lead the technical vision and design for the integration solution, which powers customer and business outcomes
  • Develop and maintain solution architecture with detailed solution design views for team
  • Support technology discovery (early-stage assessments, POCs) in support of BU strategy
  • Assess all risks and offer mitigation strategies, communicating impacts with an overarching view in mind
  • Apply a challenger mindset to assess and validate business requirements, assumptions, and solution options
  • As a trusted advisor, provide architectural expertise and domain knowledge to advise and guide stakeholders and partners
  • Provide ongoing coaching and mentorship for our development team
  • Foster a high-performance culture and add to our client's employee promise
  • Fulltime
Read More
Arrow Right
New

Chef

Impact Food Group is made up of 3 brands, Innovate, Cucina and Chapter One, we s...
Location
Location
United Kingdom , Warwick
Salary
Salary:
15587.50 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Assisting the onsite Chef Manager with the preparation of the main meals and snacks for the site
  • Working using fresh seasonal ingredients cooking for a volume of (200+)
  • May include some counter service / till work
  • Keeping the kitchen and restaurant areas in a clean and tidy state at all times
  • A trade test will be required for this role
  • Successful candidates are required to undergo an enhanced DBS check
Job Responsibility
Job Responsibility
  • Assisting the onsite Chef Manager with the preparation of the main meals and snacks for the site
  • Working using fresh seasonal ingredients cooking for a volume of (200+)
  • May include some counter service / till work
  • Keeping the kitchen and restaurant areas in a clean and tidy state at all times
  • Building rapport with the students and helping them explore different cuisines
  • Building the foundations of a positive attitude to food for life
What we offer
What we offer
  • Weekends back
  • School holidays off
  • No more late nights and split shifts
  • Loads of free qualifications and career development opportunities
  • Staff discount scheme (at over 850 retailers)
  • Parttime
Read More
Arrow Right
New

Live Haul Manager

Lead the operations that keep our processing plant supplied and production movin...
Location
Location
United States , Accomac
Salary
Salary:
Not provided
perduefarms.com Logo
Perdue Farms
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree
  • 2-5 Years related experience
  • Knowledge of Poultry, Trucking and Supervision
Job Responsibility
Job Responsibility
  • Lead the operations that keep our processing plant supplied and production moving efficiently
  • Oversee the people, equipment, and logistics responsible for transporting birds from farms to the plant
  • Ensure schedules, quality standards, and operational goals are consistently met
  • Work closely with growers, crew leaders, and plant teams to maintain strong communication, support safe operations, and drive continuous improvement
  • Quality communication standards to contracted Crew Leaders so they can properly supervise their crews on proper ways of handling birds to assure quality required and control damages
  • Assure live haul is meeting schedule requirements
  • Productivity manages operations to ensure the goals and objectives for the department and company are being achieved
  • Keeping staff educated of change is necessary to improve and ensure quality for our customers
  • Work to ensure a safe workplace for associates and that they are trained to work safely
  • Train and develop associates so they will work in different jobs as needed
  • Fulltime
Read More
Arrow Right
New

Account Manager

Randstad, the world's leading partner for talent, is hiring an Account Executive...
Location
Location
Canada , Toronto
Salary
Salary:
55000.00 - 105000.00 CAD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
June 30, 2026
Flip Icon
Requirements
Requirements
  • 2 years of sales and business development experience
  • Bachelor's degree in Accounting, CPA or CA Certification
  • Ability to connect with others through phone, video, social media, and in-person meetings
  • Track record of delivering results in a metrics-driven environment
  • Passion for results, resilience, self-confidence, and the desire to do an exceptional job
  • Possess a natural curiosity and relentless determination to make things happen - you like to WIN!
  • Must be able to work in the office at least 2 days a week
Job Responsibility
Job Responsibility
  • Identify client prospects in need of temporary and/or direct hire workforce services & solutions
  • Develop strong relationships with hiring managers via phone, text, email, social media and in-person
  • Execute the activities that will gain results (lots of outbound cold calls, virtual, and on-site client meetings)
  • Negotiate pricing to ensure maximum return on quality solutions
  • Expand our reach with a tech and personal touch approach
What we offer
What we offer
  • Hybrid work environment
  • Competitive base salary and bonus plan
  • Wellness spending account and an ergonomic reimbursement program to equip your home office
  • 3 weeks (15 days) of paid vacation during the first 12 months, plus additional care days
  • Work in a fast-paced atmosphere, where every day is different and the challenges are varied
  • The chance to progress within an authentic, supportive and growing organization
  • A collaborative and participative leadership style
  • RRSP
  • health spending account
  • comprehensive medical, dental, vision, disability, and life insurance
  • Fulltime
Read More
Arrow Right
New

Mobile Associate - Retail Sales, Bilingual

This role supports retail operations by engaging customers and facilitating thei...
Location
Location
United States , Kansas City
Salary
Salary:
18.00 USD / Hour
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment (Preferred)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
  • Competitive drive and proven ability to succeed in a fast-paced sales environment
  • Effective at balancing customer needs and performance goals
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
  • Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
  • Complete required training to build knowledge of products, services, systems, and processes for effective customer support
  • Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
  • Also responsible for other duties/projects as assigned by business management as needed
What we offer
What we offer
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Parttime
Read More
Arrow Right
New

Sales Manager

Ready to take the next step in your career? At Vertu Vauxhall Macclesfield, we’r...
Location
Location
United Kingdom , Macclesfield
Salary
Salary:
40000.00 - 60000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in the motor industry
  • Track record of improving sales performance, profitability or operational efficiency
  • Collaborative, motivational leadership style
  • Strong commercial acumen
  • Values-driven with integrity and resilience
  • Ability to set clear goals
Job Responsibility
Job Responsibility
  • Leading a structured, ethical and customer-focused sales operation
  • Supporting a team of 5 Sales Executives through clear processes, coaching and hands-on leadership
  • Leading the sale of new and used Vauxhall vehicles, finance and value-added products
  • Managing sales campaigns and promotions in line with brand and compliance standards
  • Balancing performance, profitability and customer satisfaction
What we offer
What we offer
  • Company car
  • Stellantis Rewards (Sales Managers can earn 50% of their sales colleagues’ manufacturer rewards)
  • 25 days holiday rising with length of service plus bank holidays
  • Access to online rewards platform with cashback and retailer discounts
  • Preferential service rates and colleague car purchase scheme
  • Share Incentive Scheme and pension
  • Enhanced maternity and paternity leave
  • Ongoing training, clear career pathways and internal progression opportunities
  • Fulltime
Read More
Arrow Right
New

HR Specialist

This position focuses on specific HR functions such as benefits, compliance, or ...
Location
Location
United States , Hyattsville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of HR experience with focus in one or more specialties
  • Strong analytical and organizational skills
  • Working knowledge of HR laws and regulations
  • Proficiency in HRIS systems and Microsoft Office Suite
Job Responsibility
Job Responsibility
  • Administer employee benefits and support annual open enrollment
  • Maintain HR records and ensure compliance with legal requirements
  • Support recruitment efforts by reviewing resumes and scheduling interviews
  • Coordinate employee training programs and maintain participation records
  • Assist in payroll and performance management processes
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right
New

Mobile Associate - Retail Sales, Bilingual

This role supports retail operations by engaging customers and facilitating thei...
Location
Location
United States , Antioch
Salary
Salary:
20.50 USD / Hour
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment (Preferred)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
  • Competitive drive and proven ability to succeed in a fast-paced sales environment
  • Effective at balancing customer needs and performance goals
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
  • Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
  • Complete required training to build knowledge of products, services, systems, and processes for effective customer support
  • Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
  • Also responsible for other duties/projects as assigned by business management as needed
What we offer
What we offer
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Parttime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy