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Senior Experience Designer

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Valtech

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Location:
Portugal

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Senior Experience Designer, you'll be critical to every project you are on; able to draw on your breadth of knowledge of user experience design principles and research methodologies to influence and lead many of the project's design decisions. You'll also be mentoring other designers, both in day-to-day project activities and as part of more formal career development across the Design team. In this role, you will lead end-to-end discovery phases, working closely with cross-functional teams internally and within client organisations, to uncover insights, define opportunities, and set a clear direction for design and development. You will shape meaningful experiences that align with user needs and business goals, ensuring that design solutions are research-driven, validated, and impactful.

Job Responsibility:

  • Lead and facilitate discovery phases, employing a mix of research methods, workshops, and stakeholder engagement
  • Plan and conduct user research, synthesizing findings into actionable insights
  • Develop experience maps, service blueprints, and user journeys to communicate insights
  • Work collaboratively with product managers, engineers, and other designers to align on vision, priorities, and scope
  • Translate discovery insights into compelling design concepts, prototypes, and recommendations
  • Advocate for human-centred design, influencing stakeholders
  • Facilitate co-creation sessions with stakeholders and users
  • Define and document design principles and frameworks
  • Support usability testing, iteration, and refinement of experiences
  • Mentor junior designers and contribute to the continuous evolution of our design practice
  • Be the gatekeeper for the quality of the products you work on
  • Encourage product teams to experiment with new ways of working
  • Explore new ways of generating ideas, bringing them to life, and sharing them
  • See the big picture and give user/business context for design decisions
  • Use experience and client knowledge to spot and resolve problems
  • Up for challenging conversations if needed to get to the best product
  • Represent Valtech publicly by participating in talks, events, and conferences

Requirements:

  • Expertise in user-centred design, strategic thinking, and facilitation of discovery processes
  • Strong background in leading discovery phases - from framing the challenge to delivering insights and recommendations
  • Expertise in qualitative and quantitative research methods, including interviews, surveys, contextual inquiries, and analytics
  • Proficient in facilitation techniques, running workshops, and engaging stakeholders at all levels
  • Experience in creating journey maps, service blueprints, and ecosystems models
  • Ability to translate complex problems into clear, actionable insights and design directions
  • Strong storytelling and communication skills
  • Comfortable working in agile environments, collaborating with product, engineering, and strategy teams
  • Passion for solving complex problems and having a curiosity-driven mindset
  • Mastery of craft, eager to take on new tasks
  • Evidence of exposure to AI, automation, or emerging technologies within experience design
  • Ability to give and receive feedback
  • Experience in agile methodologies and software development practices
  • Confident using Figma, Miro, Adobe CC suite, and a variety of prototyping tools
What we offer:
  • Flexibility, with remote and hybrid work options (country-dependent)
  • Career advancement, with international mobility and professional development programs
  • Learning and development, with access to cutting-edge tools, training and industry experts

Additional Information:

Job Posted:
February 20, 2026

Work Type:
Remote work
Job Link Share:

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