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We are seeking an AskHR Advisor to act as the first point of contact for employees, providing accurate, timely, and consistent HR guidance on policies and processes through multiple digital channels, while meeting service level commitments and enhancing the overall employee experience.
Job Responsibility
Respond to employee queries through email, web chat, and online HR ticketing systems with clarity and professionalism
Ensure resolution of queries within agreed service level agreements, following up with relevant teams where required
Maintain high standards of accuracy, completeness, and timeliness to meet quality, audit, and data integrity requirements
Contribute to a positive employee experience by delivering consistent and reliable HR support
Identify opportunities for continuous process improvement and share suggestions to enhance service delivery
Stay updated on changes to HR policies and processes by working closely with HR Centres of Expertise
Requirements
Strong verbal and written communication skills
1–5 years of relevant experience, ideally in HR operations, shared services, or a customer support environment
Comfortable using judgement to select appropriate solutions within defined policies, KPIs, and service levels
Detail-oriented, organised, and committed to delivering accurate and timely outcomes
A collaborative team member with good interpersonal skills and a customer-focused mindset
What we offer
Exposure to end-to-end HR operations within a global organisation
The opportunity to make a direct impact on employee experience at scale
A structured environment with clear processes, KPIs, and learning support
Experience working closely with HR specialists and centres of expertise