Senior Executive Support Engineer

• Provide direct technical support to executive-level users across various devices (laptops, desktops, mobile devices, tablets) and operating systems (Windows, macOS, iOS, Android)
• Troubleshoot and resolve hardware and software issues, including network connectivity, application errors, and peripheral device problems
• Manage and prioritize support requests, ensuring timely resolution and clear communication with executives
• Assist in the setup and configuration of new devices and software for executive users
• Document technical issues and resolutions in a clear and concise manner
• Collaborate with other IT teams to escalate and resolve complex technical issues
• Provide remote support using various tools and technologies
• Maintain a high level of confidentiality and discretion regarding sensitive information
• Provide basic training and guidance to executives on commonly used technologies and applications
• Assist in maintaining an inventory of executive IT equipment
• Participate in on-call rotation as needed

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience
• 3-5 years of experience in technical support, with exposure to supporting executive-level clients preferred
• Solid understanding of operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
• Experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), and video conferencing solutions (e.g., Zoom, Webex)
• Strong troubleshooting and problem-solving skills with the ability to identify and resolve technical issues efficiently
• Excellent communication (written and verbal), interpersonal, and customer service skills
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality and discretion
• Basic understanding of IT security best practices
• Certifications such as CompTIA A+ or relevant Microsoft or Apple certifications are a plus

Certifications such as CompTIA A+ or relevant Microsoft or Apple certifications

health coverage, paid volunteer days, wellness resources