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Senior Executive Support Engineer

https://www.atlassian.com Logo

Atlassian

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Location:
United States, Seattle

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

163500.00 - 262700.00 USD / Year

Job Description:

Atlassian Corporate Engineering (ACE) is looking for a Senior Executive Support Engineer to provide comprehensive technical support to C-suite executives across all devices, operating systems, and applications. The role involves proactive issue resolution, troubleshooting complex technical problems, and maintaining confidentiality and discretion regarding sensitive information.

Job Responsibility:

  • Provide comprehensive technical support to C-suite executives across all devices (laptops, desktops, mobile devices, tablets, etc.), operating systems (Windows, macOS, iOS, Android), and applications (Microsoft Office Suite, collaboration tools, video conferencing, etc.)
  • Proactively anticipate and address potential technical issues before they impact executive productivity
  • Manage and prioritize support requests, ensuring timely resolution and clear communication throughout the process
  • Troubleshoot complex technical problems, escalating to specialized teams as needed, while maintaining ownership of the issue until resolution
  • Develop and maintain documentation for executive technology setups, configurations, and troubleshooting procedures
  • Collaborate with IT infrastructure and security teams to ensure the confidentiality, integrity, and availability of executive systems and data
  • Provide remote support using various tools and technologies
  • Travel occasionally to provide on-site support as needed
  • Maintain a high level of confidentiality and discretion regarding sensitive information
  • Stay up-to-date with the latest technology trends and proactively recommend solutions to enhance executive productivity and security
  • Provide training and guidance to executives on new technologies and applications
  • Manage and maintain inventory of executive IT equipment
  • Participate in on-call rotation as needed to provide 24/7 support

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred
  • 7+ years of experience in technical support, with a significant focus on supporting executive-level clients
  • Deep understanding of various operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
  • Extensive experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), video conferencing solutions (e.g., Zoom, Webex), and mobile device management (MDM) solutions
  • Strong troubleshooting and problem-solving skills with the ability to identify and resolve complex technical issues quickly and efficiently
  • Excellent communication (written and verbal), interpersonal, and customer service skills
  • Ability to work independently and as part of a team
  • Strong organizational skills and attention to detail
  • Ability to maintain confidentiality and discretion
  • Experience with IT security best practices and protocols
  • Experience supporting global teams and diverse cultural backgrounds
  • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP) are a plus

Nice to have:

Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP)

What we offer:
  • health coverage
  • paid volunteer days
  • wellness resources

Additional Information:

Job Posted:
April 23, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:
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