Senior Executive - Customer Care Job at Carnage Merchandise (Pvt) Ltd (Colombo)

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Specialist Customer Care Support

Step into the role of Specialist Customer Care Support at Barclays, where you'll...

Location

India , Chennai

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience of working in a customer facing service environment
Knowledge of Lending Operations, Collateral & Mortgage
Responsible for providing loans for business
A demonstrated ability to take ownership of projects and to lead them independently to successful conclusions
Good Communication Skills
Should have prior experience in Backoffice role (non-voice)
Flexibility in hours of work and ability to work changing shifts patterns
key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills

Job Responsibility

Support the provision of customer service through various communication channels including chat, email and phone
Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Hybrid working
structured approach to hybrid working
supportive and inclusive culture and environment
flexible working arrangements
opportunity to embrace mobility

Fulltime

Senior Account Executive

We are looking to employ a dedicated and experienced Senior Account Executive to...

Location

United States , Libertyville

Salary:

Not provided

Belle Aire Creations

Expiration Date

Until further notice

Requirements

Bachelor’s degree BS preferred
A minimum of 5 years of executive sales management experience in F&F Industry or related field required such as personal care, home care, beauty or consumer goods industry
Demonstrated sales expertise marked by a consistent history of surpassing sales objectives and fostering organizational expansion
Proficiency in effective communication, negotiation, and presentation
Comprehensive understanding of fragrance products, their constituents, and prevailing industry dynamics
Capacity to establish and sustain robust connections with clients and internal collaborators
Innate self-motivation, a resolute commitment to objectives, and adeptness in independent work
Knowledge of the fragrance industry
Proven success in key account management
Experience in new business and territory development

Job Responsibility

Manage current accounts and cultivate and grow new relationships and accounts
Assist the creative department in executing campaigns in accordance with clients’ needs
Coordinate internal teams to meet project milestones and deadlines
Coordinate internal teams to develop customized solutions to support clients’ needs
Communicate with clients and gather information about project’s scope, budget and timeline
Identify and prospect new clients, retailers, and distributors to expand the customer base
Present sales presentations, product demonstrations, and engage in negotiations to secure new business opportunities
Maintain a high-level knowledge of fragrance products, including their ingredients, applications and regulatory requirements in your clients’ countries
Resolve sales or delivery issues
Prepare and submit comprehensive customer visit reports for on-site visits or major meetings

What we offer

Competitive market-based salary
commensurate with experience
Incentive-based commissions program

Fulltime

Senior Product Manager, Care and Retail Experience

Are you excited by the opportunity to build the best digital and assisted experi...

Location

United States , Bellevue; Overland Park

Salary:

121600.00 - 219400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Business, Engineering, IT or equivalent experience
7+ years of relevant Product Management experience in an agile product development environment
Product Lifecycle Management Experience in delivering large and complex business/technology initiatives
Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders
Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data
Agile Project Management Experience with Agile backlog/project management tools
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Works in collaboration with VP's, Director's, peers, and team to develop strategy, plans, and outcomes across T-Mobile’s postpaid and prepaid (including Metro by T-Mobile) journeys. Aligns product strategy with business objectives across both brands
Drives cross-functional alignment with Engineering, Design, Research, Marketing, and Business Teams to assess and evolve digital selling experiences across T-Mobile and Metro. Prioritizes features and improvements based on brand-specific customer needs and opportunities
Maintains a strong understanding of the wireless industry, Digital and assisted trends, and competitive positioning. Evaluates how emerging trends impact customer journeys for both T-Mobile and Metro by T-Mobile, and informs roadmap innovation accordingly
May own the lifecycle management of multiple products supporting both brands
Oversees product vision, development of business cases, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys
Develops and drives change management strategies that cascade the vision and align team goals with corporate and brand priorities. Ensures clarity of purpose across postpaid and prepaid product teams
Provides coaching and execution guidance to Product Management team, ensuring effective delivery of brand-aligned experiences
Drives accountability with T-Mobile and vendor partners for performance, funding, and service levels. Facilitates cross-brand budget alignment and collaboration to enhance efficiency and cost management

What we offer

annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays

Fulltime

Senior Workforce Manager

We are looking for a strategic Senior Workforce Manager - WFM for our Customer O...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

8+ years of experience with workforce management and customer care operations projects such as improvement of efficiency, quality, costs etc. including experience with outsourced service providers. Ideally from a global BPO environment
Strong understanding of WFM principles and the functionalities of the common WFM tools in the market like IEX, Calabrio, Verint, Amazon connect, Zendesk, Avaya, data suites like Looker, Tableau, etc.
Demonstrated knowledge of customer experience tools and systems including best practices
Strong business acumen with an ability to understand the direction and goals of the business
Strong analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
Strong understanding of forecasting, planning, scheduling and real-time management methodologies
Ability to work independently, anticipate problems and suggest solutions
Ability to communicate effectively, influence and drive change while building rapport and credibility quickly with all levels in the organisation
Fluent written and verbal communication in English

Job Responsibility

Optimize and manage our workforce management framework, including implementation of both short- and long-term forecasting, capacity planning and budget for the global footprint of Customer Care. You will take full ownership of the network on Workforce Management across all the outsources partners
Optimize Planning to execute short- and long term projects, to ensure we are in line with the company growth, Gross Margin, Cost per Booking and Cost to Serve metrics. You will take ownership of all WFM areas
Identify the best billing and operating model for our various lines of businesses to optimise performance and reduce wastage, and to optimize for the seasonality factors and reduce operational effort of the in-house WFM team
Perform quantitative analysis of key process indicators (Demand Drivers, Contact Ratio, CSAT and other metrics) and build business cases to improve Customer Journey and lead comprehensive execution plans for supporting customer experience improvement initiatives. To succeed, you will work with a variety of internal stakeholders, including Marketing & Product
Partner with cross-functional teams to solve problems, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally
To succeed, you will work closely with our Strategic Finance, Customer Care Operations, Product and external providers to make sure we provide a 7-star experience at optimal cost while accommodating our growth

Fulltime

Senior Business Travel Consultant

The Senior Business Travel Consultant – Executive Care is part of a newly establ...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Native level German language
Proven experience as a Senior Business Travel Consultant or equivalent role
Strong hands-on expertise in Amadeus or another major GDS (Sabre, Galileo, Worldspan)
Experience supporting VIP, executive, or high-touch corporate customers
Excellent knowledge of airfares, ticketing rules, exchanges, refunds, and IRROPs
Strong problem-solving, decision-making, and critical-thinking skills
Exceptional written and verbal communication skills
High attention to detail and strong organisational skills
Contact centre or executive support team experience

Job Responsibility

Deliver exceptional, end-to-end travel support for Executive Care customers within the market
Own each case from initiation to resolution under a 'one ticket, one consultant' model
Manage complex domestic and international itineraries including air, rail, hotel, car hire, and ancillary services
Prioritise VIP and high-touch customers using dedicated routing views, priority queues, and tagging
Apply sound judgement when making decisions within defined risk and commercial guidelines
Create, modify, reissue, and cancel bookings using Amadeus (or other GDS platforms)
Handle complex fare constructions, ticketing rules, exchanges, refunds, and revalidations
Confidently manage schedule changes, IRROPs, missed connections, and urgent re-accommodation
Ensure accuracy, compliance, and cost efficiency across all bookings
Act as a subject matter expert (SME) for travel systems and booking best practices within the Executive Care team

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 'Work from Anywhere' days per year

Fulltime

Senior Business Travel Consultant

The Senior Business Travel Consultant – Executive Care is part of a newly establ...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Native level French language
Proven experience as a Senior Business Travel Consultant or equivalent role
Strong hands-on expertise in Amadeus or another major GDS (Sabre, Galileo, Worldspan)
Experience supporting VIP, executive, or high-touch corporate customers
Excellent knowledge of airfares, ticketing rules, exchanges, refunds, and IRROPs
Strong problem-solving, decision-making, and critical-thinking skills
Exceptional written and verbal communication skills
High attention to detail and strong organisational skills
Contact centre or executive support team experience

Job Responsibility

Deliver exceptional, end-to-end travel support for Executive Care customers within the market
Own each case from initiation to resolution under a “one ticket, one consultant” model
Manage complex domestic and international itineraries including air, rail, hotel, car hire, and ancillary services
Prioritise VIP and high-touch customers using dedicated routing views, priority queues, and tagging
Apply sound judgement when making decisions within defined risk and commercial guidelines
Create, modify, reissue, and cancel bookings using Amadeus (or other GDS platforms)
Handle complex fare constructions, ticketing rules, exchanges, refunds, and revalidations
Confidently manage schedule changes, IRROPs, missed connections, and urgent re-accommodation
Ensure accuracy, compliance, and cost efficiency across all bookings
Act as a subject matter expert (SME) for travel systems and booking best practices within the Executive Care team

What we offer

Competitive compensation and equity ownership in Perk
Generous allocation of vacation days plus public holidays
Choice of private healthcare or a gym allowance
Life Insurance
Unforgettable Perk events, including annual summer party
Access to 12x therapy and 12x coaching sessions via Spring Health
Flexible compensation plan
17 weeks’ paid parental leave during your child’s first year
16 paid hours per year for volunteering
Up to 20 "Work from Anywhere" days per year

Fulltime

Senior Business Travel Consultant

The Senior Business Travel Consultant – Executive Care is part of a newly establ...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Native level Spanish language
Proven experience as a Senior Business Travel Consultant or equivalent role
Strong hands-on expertise in Amadeus or another major GDS (Sabre, Galileo, Worldspan)
Experience supporting VIP, executive, or high-touch corporate customers
Excellent knowledge of airfares, ticketing rules, exchanges, refunds, and IRROPs
Strong problem-solving, decision-making, and critical-thinking skills
Exceptional written and verbal communication skills
High attention to detail and strong organisational skills
Contact centre or executive support team experience

Job Responsibility

Deliver exceptional, end-to-end travel support for Executive Care customers within the market
Own each case from initiation to resolution under a “one ticket, one consultant” model
Manage complex domestic and international itineraries including air, rail, hotel, car hire, and ancillary services
Prioritise VIP and high-touch customers using dedicated routing views, priority queues, and tagging
Apply sound judgement when making decisions within defined risk and commercial guidelines
Create, modify, reissue, and cancel bookings using Amadeus (or other GDS platforms)
Handle complex fare constructions, ticketing rules, exchanges, refunds, and revalidations
Confidently manage schedule changes, IRROPs, missed connections, and urgent re-accommodation
Ensure accuracy, compliance, and cost efficiency across all bookings
Act as a subject matter expert (SME) for travel systems and booking best practices within the Executive Care team

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year

Fulltime

Senior Executive - Customer Care

Carnage Merchandise (Pvt) Ltd

Location:
Sri Lanka , Colombo

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Executive - Customer Care