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Vodafone Logo Vodafone · Finance

Senior Executive - Credit to Collections Analyst

India, Pune · Job Posted May 04, 2026
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Job Description

We are seeking a Collections Analyst to join our Credit to Collections team in Ahmedabad. This role focuses on managing outbound calls to customers with outstanding balances, resolving queries, and ensuring timely payments. The position requires strong communication skills, attention to detail, and the ability to work independently while collaborating with internal teams such as Treasury, Accounts Payable, and local markets. Experience in collections and knowledge of Order-to-Cash processes are essential.

Job Responsibility

  • Make outbound calls to customers with overdue balances and provide account information
  • Document all customer interactions and update account details accurately in the system
  • Follow up on commitments made during calls and ensure timely resolution of queries
  • Compile and analyse reports such as debt ageing, AR positions, and bad debt reports
  • Support local markets and ensure compliance with audit requirements and SOX controls
  • Liaise with internal teams including Treasury, AP, and leadership to resolve issues
  • Drive initiatives to reduce Days Sales Outstanding and revenue leakage
  • Contribute to process improvements through automation and Lean/Six Sigma techniques

Requirements

  • Graduate or postgraduate in Finance (B.Com/Masters/Diploma)
  • Strong understanding of Order-to-Cash processes and basic accounting principles
  • Proficient in Microsoft Excel for reconciliations and reporting
  • Excellent verbal and written communication skills
  • Experience in outbound collections calling and B2B customer handling
  • Analytical mindset with problem-solving capabilities
  • Familiarity with ERP systems (Oracle/SAP) is desirable
  • Ability to work independently, manage priorities, and meet deadlines

Nice to have

Familiarity with ERP systems (Oracle/SAP)

What we offer

  • Opportunity to work in a global shared services environment with exposure to multiple markets
  • Be part of a team driving financial efficiency and customer experience improvements
  • Gain experience in advanced ERP systems and reporting tools
  • Work in a culture that values innovation, collaboration, and continuous learning
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