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Senior Executive Change Management Specialist

India, Bangalore · Job Posted February 13, 2026
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Job Description

We are seeking a detail-oriented and collaborative individual to support our 24x7 Change Management operations. The role involves managing end-to-end communication for planned work, coordinating with engineers and customers, ensuring adherence to process governance and SLAs, and maintaining a high level of accuracy in all interactions. This position is ideal for someone who excels in multitasking, communicates clearly, and thrives in a dynamic, real-time operational environment.

Job Responsibility

  • Apply governance to internally raised remedy changes and planned work across the Vodafone network
  • Coordinate and issue customer communications for planned work, including notifications, updates, cancellations, and re-scheduling
  • Handle engineer site access calls, ensuring accurate verification and ticket updates
  • Respond to customer and internal stakeholder enquiries using available sources and tools
  • Process change requests and escalate priority issues when needed
  • Manage remote logon/logoff requests for planned works and ensure correct documentation
  • Send accurate customer notifications within SLA timelines for both planned and real-time activities
  • Monitor the NCM inbox during UK out-of-hours and support customer access requests for network sites
  • Raise and complete Clarify, CPS Cease Orders, and SDA Voice orders while updating inventories
  • Participate in process discussions and represent the team as nominated
  • Collaborate with colleagues to build productive relationships and share knowledge
  • Address general customer queries regarding planned work during UK out-of-hours

Requirements

  • Skilled in written and verbal communication with strong attention to detail
  • Flexible and energetic, with the ability to work in a 24x7 rotational shift environment
  • Self-driven, adaptable, and capable of multitasking effectively in real-time operations
  • A collaborative team player with strong interpersonal skills
  • Familiar with ITIL processes
  • certification is desirable
  • Experienced in change management or incident management processes
  • Exposure to international voice customer handling is preferred
  • Understanding of telecom, IT, or network products is an advantage

What we offer

  • Opportunities to work in a real-time, global, multi-platform change management environment
  • Experience collaborating with diverse operational teams and stakeholders
  • A chance to grow within a fast-paced domain that supports critical network and customer operations
  • Exposure to structured ITIL-based processes and telecom network activities

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