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We are seeking an individual to support end-to-end Credit to Collections (CTC) activities within the Order to Cash process. This role focuses on outbound customer engagement, reconciliation, reporting, and timely resolution of outstanding balances to improve cash flow and reduce revenue leakage. The position plays a key role in supporting local markets, meeting audit requirements, and collaborating with internal stakeholders across finance functions.
Job Responsibility:
Conduct outbound calls and follow-ups with customers regarding outstanding balances
Support reduction of Days Sales Outstanding (DSO) by ensuring timely collections
Document customer interactions and update account information accurately in ERP systems
Perform daily receipt clearing, invoicing checks, and cash application activities
Prepare and analyse reports including debtor ageing, AR balances, and month-end AR reports
Resolve customer queries by coordinating with internal teams such as AP, Treasury, and Payment teams
Ensure adherence to audit, SOX, and AR policy requirements
Identify opportunities for process improvements through automation and Lean practices
Support local markets and shared service teams to meet agreed timelines and KPIs
Requirements:
Foundational understanding of the Order to Cash and Accounts Receivable processes
Knowledge of basic accounting principles and journal entries
Confident in verbal and written communication with internal and external stakeholders
Strong analytical and problem-solving capabilities
Organised, detail-oriented, and able to manage multiple priorities independently
Experience with ERP systems such as Oracle or SAP and Microsoft Office tools is preferred
Understanding of the telecom industry and B2B customer environments is advantageous
Nice to have:
Experience with ERP systems such as Oracle or SAP and Microsoft Office tools
Understanding of the telecom industry and B2B customer environments
What we offer:
Exposure to global finance operations within a large shared services environment
Opportunities to collaborate with diverse stakeholders across markets and functions
A structured environment to build expertise in collections, reporting, and compliance
Experience working with industry-standard ERP systems and financial controls