Senior Executive- Dispatch Operations Job at Vodafone (Bangalore)

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Security Intelligence Analyst

Figure is seeking a specialized and proactive Security Intelligence Analyst to j...

Location

United States , San Jose

Salary:

105000.00 - 145000.00 USD / Year

Figure

Expiration Date

Until further notice

Requirements

4+ years of equivalent experience
Demonstrated experience in intelligence analysis, preferably within protective intelligence, executive protection, or related corporate security environments
Strong analytical, problem-solving, and organizational skills with the ability to assess threats specific to executive protection
Proficient in utilizing intelligence tools, incident management systems, CCTV, dispatch, and protective intelligence platforms to build POI profiles, case files, and investigative products

Job Responsibility

Monitor global events and provide real-time intelligence and oversight of Figure operations
Integrate internal and external intelligence sources to research, analyze, and aggregate threat data related to executive movements, public appearances, and exposure
Conduct protective intelligence assessments to identify individuals, groups, or movements posing potential threats to executives, utilizing research skills and behavioral threat analysis techniques
Provide direct intelligence support and coordinate with both in-house and third-party security teams, ensuring actionable threat assessments and real-time situational awareness
Utilize social media monitoring, Open Source Intelligence (OSINT), and specialized protective intelligence tools to track potential hostile surveillance, protests, threats, or emerging risks to executives and company operations
Compile and report on senior executive travel, including upcoming travel reports and daily executive travel briefings to ensure situational awareness
Conduct ad-hoc briefings for senior security leadership on unfolding events impacting executives
Develop specialized protective intelligence products such as Executive Threat Profiles, Event Risk Assessments, and Protective Travel Advisories
Coordinate with GSOC peers to align global incident responses, escalation procedures, and the dispatch of protective services, providing frontline leadership and infusing protective intelligence capabilities across the wider team
Serve as a trusted advisor and backup to the GSOC Lead, as needed

Fulltime

Senior Program Manager

We are seeking a Senior Program Manager to oversee the delivery of high-conseque...

Location

Canada , North York

Salary:

Not provided

Randstad

Expiration Date

April 05, 2026

Requirements

10+ years of Program/Project Management experience, with a deep understanding of PMI standards and the full SDLC
Demonstrated experience with Trunked Radio Systems, Communication Console Systems (CCS), and conventional communication solutions
Proven track record in planning and implementing voice communication replacements in 24x7 critical operations
Experience managing large-scale project budgets, ensuring fiscal accountability and precise financial forecasting
Experience leading projects through market scanning, procurement, and the development of Management Board submissions for long-term support
Exceptional written skills for preparing Briefing Notes and executive presentations
strong verbal skills for resolving interpersonal and resourcing conflicts

Job Responsibility

Develop and execute integrated project plans, charters, and schedules, ensuring all implementation plans have zero adverse impact on public safety operations
Lead the implementation and replacement of voice communication services, logging systems, and back-end radio/paging technologies
Manage large project budgets with high fiscal control, providing accurate forecasting, reconciliation of actuals, and reporting to senior executives
Negotiate multi-year contracts for ongoing warranty and maintenance of critical applications, such as Computer Aided Dispatch (CAD)
Manage expectations of senior executives and steering committees, using high political acuity to communicate complex technical updates to diverse audiences
Proactively identify risks pertaining to work packages, developing mitigation strategies to ensure project continuity in a mission-critical environment
Travel to provincial dispatch centres to provide project support and coordinate the remediation of telephony and radio equipment

What we offer

Mission-Critical Impact: Direct the technology strategy for essential services where system reliability is paramount to public safety
Executive Visibility: Act as a key advisor to steering committees and senior leadership on the progress of multi-year provincial infrastructure projects
Portfolio Diversity: Manage a rich portfolio of concurrent projects ranging from software application upgrades to physical telecommunications hardware remediation
Strategic Negotiation: Play a lead role in shaping long-term vendor partnerships and maintenance frameworks for the organization

!

Operations Planning and Analytics Engineer IV - VI

The electric utility industry is undergoing its most significant transformation ...

Location

United States , Tucker

Salary:

114200.00 - 183700.00 USD / Year

Georgia System Operations

Expiration Date

Until further notice

Requirements

B.S. in Electrical Engineering, Computer Science, Data Science, or related technical field with emphasis in power systems
E-IV: Six years (four years with P.E. License) in Power Systems with at least three years in operational planning/utility operations/energy markets along with one year of data science project work
E-V: Eight Years (six years with P.E. License) in Power Systems with at least four years in operational planning/utility operations/energy markets including two years in data science project work
E-VI: Ten Years (eight years with P.E. License) in Power Systems with at least six years in operational planning/utility operations/energy markets including two years in data science project work along with demonstrated leadership experience
Equivalent Education & Experience: Master's degree in electrical engineering or related technical field and specified years of experience
Licenses, Certifications and/or Registrations: EIT, PE, & PMP are applicable but not required
Special Skills: Power Systems Knowledge
Technical Programming & Data Science
Communication & Project Management

Job Responsibility

Developing advanced grid optimization models including solar production forecasting, N-1 contingency analysis, transmission congestion prediction, and economic dispatch optimization across generation and storage resources
Creating operational intelligence platforms that provide visibility into grid performance, member load patterns, production costs, and system economics through automated reporting and data visualization
Building analytical frameworks for the evolving grid to accommodate high renewable penetration, large datacenter loads, and distributed energy resource integration
Collaborating across the organization with operations planning, operations engineering, transmission planning, member services, and regional entities while representing GSOC in industry committees and technology working groups
Develop and maintain models for grid optimization including solar production forecasting, N-1 contingency analysis using full network power flow models, transmission congestion prediction, and pumped storage dispatch optimization
Coordinate with OPC to integrate generation assets with member-owned resources in dispatch optimization models
Create real-time visibility platforms for grid operations, member load patterns, production costs, and system economic performance
Develop automated reporting systems tracking operational KPIs, member cost allocation, and economic optimization results
Implement data visualization tools supporting both technical operations and executive decision making
Create automated single system dispatch optimization integrating fuel prices, generation and transmission constraints, and resource portfolios

What we offer

comprehensive medical, dental, and vision coverage
a strong retirement program
career development
flexible work schedules
wellness focus
supportive member of the community

Fulltime

Senior Operations Trainer

Provide leadership, management and administration of an accredited performance-b...

Location

United States , Tucker

Salary:

108160.00 - 135200.00 USD / Year

Georgia System Operations

Expiration Date

Until further notice

Requirements

Bachelor's Degree-Electrical Engineering
Eight years (six years with P.E.) in engineering with at least four years of operations or eight years in Control Center Operations
Responsible for generation/transmission/energy management with an operating electric utility
Should be knowledgeable in electric system operations, control systems, forecasting, simulation and planning process
Working knowledge of PC applications, applications of 'real-time' energy control systems for electric operations, load flows, load management operations, automatic generation control, economic dispatch of generation, short-term load forecasting, switching and transmission restoration
Excellent interpersonal, written and verbal skills
Capable of preparing and delivering training material to all levels of operators
NERC Cert System Operator
Bulk Electric System Cyber Authorized
NERC Reliability Standard - PRA

Job Responsibility

Provide leadership, management and administration of an accredited performance-based curriculum that meets requirements set forth by NERC, SERC, and GSOC
Oversee the Job Task Analysis (JTA) and become familiar with all the tasks of system operators
Work with the control center staff and engineering on the JTA Training Needs Analysis
Prepare annual training plan including identifying and scheduling training courses
Schedule and track trainings including courses, individual operators results including NERC CE hours, annual training review
Identify and/or develop any new training materials or sources to be considered
Operator task performance monitoring (during incidents and following training)
Represent for GSOC a single point of contact for all system operator reliability training needs
Attend and represent interests of GSOC at the SERC and NERC level
Make recommendations to all levels of management including Executive Staff, Board of Directors, and Corporate Programs and Projects regarding operator training needs

What we offer

Comprehensive medical, dental, and vision coverage
Strong retirement program
Career development
Flexible work schedules
Focus on wellness
Supportive member of the community

Fulltime

Manager, Remote Operations Center

This position reports to the Director, Renewable Control Center. The Manager, Re...

Location

United States , Scottsdale

Salary:

135000.00 - 160000.00 USD / Year

Clearway Energy

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering or related discipline
Minimum of 2 years experience in Renewable Control Center Operations
Previous Control Center/Dispatch experience preferred
PJM GO Certification required within 6 months of employment
NERC Certification required within 12 months of employment
Able to demonstrate technical knowledge of plant and system processes and experience in operating electrical or SCADA systems
Able to interpret NERC, ERCOT, WECC, CAISO, PJM, and SPP regulations and requirements
Available for 24-hour on-call duty
Knowledge of functional system interactions and must be able to pay attention to critical elements in a complex and regulated environment
Ability to make financial judgements based off real-time power plant equipment analysis and contract related cost weighting risk versus reward

Job Responsibility

Provide direction and supervision to the on-shift Operations team in day-to-day job activities and responsibilities
Oversee and drive continuous improvement in an effort and desire to reduce and eliminate operational issues
Assist in proactively monitoring real-time activity, performance, and operational status of all wind and solar assets to include dispatching of generation, complying with transmission directives and outage coordination/management
Assist the operators in understanding and identification of abnormal operations or alarm conditions that arise during shift and appropriately troubleshoot in a timely fashion
Perform periodic operator log reviews for accuracy and compliance
Perform acceptance testing on RPMC tools and applications used by the on-shift Operations team
Support commissioning activities of new projects
Assist in developing, guiding, and supporting with the onboarding process and training requirements of operations personnel, to include professional development and regulatory obligations
Implementation of processes and procedures to ensure compliance with internal controls, regulatory requirements, and offtaker agreements
Report to Senior management on operational incidents

What we offer

generous PTO
medical, dental & vision care
HSAs with company contributions
health FSAs
dependent daycare FSAs
commuter benefits
relocation
401(k) plan with employer match
a variety of life & accident insurances
fertility programs

Fulltime

Senior Project Manager/Leader

Do you have demonstrated management experience in Project Management methodologi...

Location

Canada , North York

Salary:

609.86 - 644.49 CAD / Hour

Randstad

Expiration Date

April 05, 2026

Requirements

10+ years of experience with Program/ Project Management
Working knowledge of industry standard such as Project Management Institute (PMI)
Demonstrated management experience in Project Management methodologies, producing documentation, collaterals, and artefacts
Demonstrated experience with project and software development lifecycle (SDLC)
Demonstrated IT project management experience managing all phases (concept, definition, planning, implementation, and closeout) of large scale, complex IT projects
Effectively manages large project budgets and ensures a high level of fiscal control and accountability including estimates, forecasts and reconciliation/confirmation of actuals
Demonstrated experience with Enterprise Content Management
Demonstrated experience leading the gathering and developing the requirements for project charters, and integrated project plans
Demonstrated leadership experience identifying and evaluating specific issues or risks, providing options analysis and recommending action plans to mitigate the risks
Demonstrated experience with project management tools: MS Project, Clarity/Planview or equivalents for standard status reporting

Job Responsibility

Develop project plans, work packages, obtain approvals
Create and manage the assigned work package within the overall project plan, including all components, documents and reports
Manage expectations of senior executives and other stakeholders
Participate in steering committee and stakeholder forums
Provide project, and/or portfolio reporting to multi-stakeholders at senior executive levels
Manage stakeholders’ interests and expectations throughout the life cycle of the project
Proactively identify risks and issues pertaining to the assigned work package, report them to the overall Project Champions and the Portfolio Team
Identify and mitigate strategies and responses to the issues and risks
Work with vendors to successfully negotiate and deliver mutually beneficial multi-year contracts for ongoing warranty, maintenance and support of the technology such as the Computer Aided Dispatch application
Ensure the development and delivery of business cases where applicable (ie management board submissions) to seek approval for long term support & maintenance contracts with vendors

What we offer

Earn a competitive rate within the industry
Potential for extension

Fulltime

!

General Manager

General Manager to lead and scale an asset-based trucking operation backed by lo...

Location

United States , Hawthorne, Los Angeles South Bay

Salary:

200000.00 - 250000.00 USD / Year

Strategic Employment Partners

Expiration Date

Until further notice

Requirements

Senior leadership in an asset-based carrier (not brokerage-only)
Direct ownership of dispatch + drivers and a safety/compliance function
Track record of scaling or materially improving trucking performance (quantifiable)
Strong command of fleet economics and operating KPIs
High-ownership, startup-paced execution style
Work authorization: US Citizen / Permanent Resident (no sponsorship)

Job Responsibility

Own P&L, fleet performance, dispatch structure, driver management, and safety/compliance (DOT/FMCSA)
Install the operating rhythm, metrics, and team structure needed to drive utilization, service reliability, and profitable growth

What we offer

performance bonus + benefits

Fulltime

Senior Executive- Dispatch Operations

Vodafone

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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