Senior Executive – Customer Care Job at Carnage Merchandise (Pvt) Ltd (Colombo)

Senior Executive - Customer Care

We are seeking a hands-on and committed Senior Executive – Customer Care to work...

Location

Sri Lanka , Colombo

Salary:

Not provided

Carnage Merchandise (Pvt) Ltd

Expiration Date

Until further notice

Requirements

1–2 years of experience in a customer care or senior executive role within an apparel company, leading bank, or similar organization
Strong hands-on experience in managing customer interactions and service-related issues
Good understanding of customer service processes, service recovery, and quality standards
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple customer cases simultaneously
Proficiency in MS Office and customer service or CRM systems
Bachelor’s degree in business administration, Marketing, or a related field will be an added advantage

Job Responsibility

Work alongside Customer Care Executives on a daily basis to handle customer inquiries, orders, complaints, and service requests
Actively manage customer interactions across multiple channels, including phone, email, and social media
Support and guide executives in resolving customer issues, providing hands-on assistance where required
Directly handle complex, sensitive, or escalated customer cases and ensure timely closure
Ensure customer service policies, procedures, and SLAs are followed during day-to-day operations
Coordinate with internal teams such as sales, logistics, operations, and production to ensure effective and timely resolution of customer concerns
Maintain accurate records, case documentation, and follow-ups within the CRM or customer service systems
Monitor daily service activities to identify recurring issues and operational gaps, and share improvement suggestions with management
Contribute to maintaining service quality, response timelines, and customer satisfaction through active involvement

Fulltime

Customer Care Executive - Complaints & Feedback

We’re looking for a highly skilled Customer Care Executive to investigate and an...

Location

United Kingdom , London; Brighton

Salary:

Not provided

Octopus Energy

Expiration Date

Until further notice

Requirements

Proven Complaint Handling experience in a regulated environment
High level understanding of DISP regulations
Excellent written and verbal communication skills
Ability to build strong relationships with internal and external partners (power of persuasion)
Experience with regulated complaint handling (specifically the FCA's DISP Handbook) and experience with complaints escalated to the Financial Ombudsman Service

Job Responsibility

Thoroughly investigate and analyse all complex complaints that take longer than we anticipate to resolve, with a goal to resolve as many as possible within 3 days
Conduct high-level and in-depth root cause analysis and deliver findings to senior management to recommend business improvements based on customer feedback
Working closely with customer-facing teams to share learning opportunities and data-led performance monitoring, aligned to individual, team and business-wide objectives on delivering excellent customer service
Handle complex inbound and outbound communication with customers in a calm and professional way to turn poor experiences around
Use several data sources to monitor performance across customer service metrics and regularly report against KPIs and SLAs to support management and influence key decision-making
Communicate with internal and external parties to investigate and resolve complaints, using emerging trends and historical data to implement mitigations
Ensure regulatory compliance, including fulfilling requests from the Financial Ombudsman Service and the British Vehicle Rental and Leasing Association (BVRLA) for escalated complaints, within SLA
Maintain and update the complaints database with accurate information
Make recommendations for fair redress and remedial actions
Ensure all complaints are documented according to policies and procedures

What we offer

Dog friendly company

Fulltime

Senior Customer Care Business Analyst

The Senior Customer Care Business Analyst takes a lead in ensuring Order Lifecyc...

Location

United States , Madison; Redwood City

Salary:

76000.00 - 115000.00 USD / Year

Exact Sciences

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration or related field, or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of bachelor’s degree
5+ years of customer service or business analyst experience within healthcare or a clinical reference laboratory
Demonstrated effective leadership skills and ability to collaborate with various levels throughout the organization
Demonstrated experience in project management
Demonstrated follow-through and relationship management skills
Demonstrated ability to perform the Essential Duties of the position with or without accommodation
Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.

Job Responsibility

Leading role in project initiation, planning, communication, and execution in conjunction with stakeholders
help ensure definition of project scope, requirements, and deliverables
Identify and leverage Change Management tools to meet project team needs
Identify, perform or manage tasks related to defining and measuring problems while coaching leaders to solve unique and complex challenges that have significant impact on a business unit or Customer Care enterprise
Serve as an internal consultant supporting Customer Care business units OKR's
Design, document, and optimize workflows to support company initiatives
Develop project schedules and milestones using appropriate tools and techniques
Utilize Project management skills to track and manage project tasks, milestones, and deliverables
Liaise with key stakeholders on an ongoing basis
Facilitate and/or present project level status updates

What we offer

Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
A retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage
Bonus eligibility.

Fulltime

Senior Customer Service Advisor

Join us as Senior Customer Service Advisor at Barclays, to provide resolutions f...

Location

Isle of Man , Douglas

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Strong awareness of risk and control to support the completion of high-value transaction approvals, payment investigations and complaints where risk issues arise
Support leadership with the delivery of service levels, change implementation, driving a culture of continuous improvement whilst supporting colleagues with complex issues and escalations
Support embedment and upskilling of newly recruited colleagues and identify opportunities to become multi-skilled in role to support the delivery of a consistently excellent service across all channels of engagement

Job Responsibility

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
Collaboration across multiple digital channels to personalise each interaction with a customer
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
Support teams within the business operations function as needed, including risk management, compliance and collections
Comply with all regulatory requirements and internal policies related to customer care

What we offer

Access to wellness rooms, gyms and mental health support
Inclusive culture
Collaborative Areas
Socialising, sports, community events and volunteering

Fulltime

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...

Location

United Kingdom , Inverness

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Customer service
retail
hospitality
experience of supporting customers with more complex queries or needs

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

pension plan
private medical insurance
life insurance
income protection

Fulltime

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...

Location

United Kingdom , Harlow

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Core benefits package
pension plan
private medical insurance
life insurance
income protection
full training
wellness rooms
gyms
mental health support
collaborative areas

Fulltime

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...

Location

United Kingdom , Glasgow

Salary:

27700.00 GBP / Year

Barclays

Expiration Date

Until further notice

Requirements

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Pension plan
Private medical insurance
Life insurance
Income protection
Fitness Suite
Fitness classes
On-site GP
Bicycle store
Clubs and societies

Fulltime

Senior Customer Service Advisor

Join us at Barclays as a Senior Customer Service Advisor and help make a real di...

Location

United Kingdom , Harlow

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

pension plan
private medical insurance
life insurance
income protection
wellness rooms
gyms
mental health support
on-site cafeterias
fitness centers
tech-equipped workstations

Fulltime

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Senior Executive – Customer Care

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