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Senior EX Operations Specialist

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Airbnb

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Location:
Ireland

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

64000.00 - 75000.00 EUR / Year
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Job Description:

The EX Core Operations Specialist is a proactive operational expert responsible for supporting and enhancing employee tasks, process efficiency, and improving the employee experience across all regions for Airbnb’s First Look Program. The First Look program gives employees incentives and early access to try out new products, features and experiences in exchange for their feedback. It’s an insider's opportunity to see what's coming and share insights that drive real product, supply and quality improvements.

Job Responsibility:

  • Serve as the operational lead for the First Look Program, ensuring end-to-end delivery of all employee feedback and engagement processes associated with First Look pilots and launches
  • Oversee daily coupon generation via the Moola App—creating, testing, and uploading coupons for experiences, Originals, and Chef Services
  • handle ad hoc requests for high-value coupons and expansion to new teams
  • Manage Airtable platform operations in partnership with BizTech, including coupon uploads, supply updates, rollout of new cities, and regular Airtable enhancements for a user-friendly employee experience
  • Coordinate with partner teams (BizTech, Supply Managers) to clarify ownership, standardize supply request guidelines, and mitigate operational bottlenecks
  • Assume full responsibility for the First Look support channel (e.g., canwehelp@), addressing Jira tickets/employee queries efficiently, maintaining canned responses for recurring questions, and collaborating with COEs for complex cases
  • Drive process improvements in the First Look Program, including tracking engagement metrics, audit reviewing coupon usage, optimizing survey flows, and enhancing communication to ensure a seamless and equitable experience for employees
  • Ensure full documentation (SOPs, training guides) of all First Look operations and maintain weekly reporting to leadership, including program engagement reviews
  • Serve as an operational point of contact for business partners, leaders, new hires, and employee queries, converting high-volume email traffic and requests into manageable, trackable JIRA tickets and processes
  • Manage multiple, concurrent projects with shifting priorities, including requirements gathering, project brief creation, implementation planning, and outcome documentation
  • Drive team initiatives such as automation pilots, process centralization and new template launches while incorporating feedback and continual process improvement

Requirements:

  • 5+ years of related experience
  • Proficiency in designing and maintaining process documentation
  • Ability to translate business requirements into actionable technical or functional tickets
  • Ability to triage, prioritize, and execute operational requests—demonstrating solution-oriented thinking, accuracy, and accountability
  • Proven skill in supporting end-to-end employee processes
  • Stakeholder-focused communicator capable of supporting high-volume, time-sensitive requests with clarity and empathy
  • Strong project management abilities—able to assess needs, conduct analyses, build partnerships, and deliver improvements under tight deadlines
  • Experience working in highly regulated environments, handling compliance-driven reporting and confidential data with discretion
  • Resourceful, resilient in navigating ambiguity, and always seeking process improvement
  • Recognized for transforming manual error-prone tasks into automated, scalable solutions
  • Delivers results through collaborative stakeholder engagement and clear communication
What we offer:
  • bonus
  • equity
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
December 16, 2025

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