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Senior Events Service Manager

The Roxy Hotel New York

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Location:
United States, New York

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

95000.00 - 105000.00 USD / Year
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Job Description:

The Senior Events Service Manager at Grandlife Hotels executes all contracted events to exceed client expectations and maintain a high level of brand standards. This position acts as a liaison between clients and the sales event managers, with their main responsibilities including event production, overseeing Catering Staff and Housekeeping, acting as the onsite contact the day of the event, interacting with clients, and maintaining a flow of information between the client and internal departments including food and beverage, the kitchen, and the events team. This position will oversee events at both Soho Grand Hotel and The Roxy Hotel.

Job Responsibility:

  • Strong knowledge of various service styles and techniques. Ability to lead service staff in execution
  • Ensure all events maintain a first class and positive visual impact including ambiance, cleanliness, orderliness, décor and service flows
  • Coordinate and assist the Director of Events and Event Sales Manager with all catered events, to include meetings, receptions, press junkets, screenings etc
  • Attend walk-throughs with the Director of Catering and client pre-contract and confirmation, in the event of setup or production questions – as needed
  • Facilitate walk-throughs with clients that pertain to event setup, production and details post contract confirmation
  • Create and distribute diagrams customized for each event through All-Seated
  • Input event details for setup, deliveries, vendors, run-of-show and other logistics into Tripleseat system management database
  • Prepare BEO packets two weeks out for the weekly meetings and distribute to all the departments & catering captains
  • Attend Weekly BEO Meetings
  • Assist and oversee day of event setup and logistics with Event Captain, CSM, Event Sales Manager and Director of Events
  • Work with F&B outlet Managers to coordinate staffing, inventory and event set-up/breakdown when event is being hosted in outlet venue – as needed
  • Conduct pre-shifts with the staff going over all the events and requirements, discussing team assignments for the night with a captain
  • Act as on-site contact for client throughout the duration of their event
  • Enforce terms for extension and guest increase during the event with clients under Director of Catering’s parameters
  • Complete Event Recaps for each event, including event description with shortfalls and accomplishments, client feedback, staffing issues and areas to improve upon, etc
  • Close Banquet Checks at the end of the shift send out to the team
  • Coordinate and schedule all third-party vendors, create and submit check requests for vendors when required
  • Manage vendor quality of service on the client’s behalf
  • Responsible for submitting weekly payroll and schedule to the team members, monitoring and approving requests off
  • Manage monthly inventory for all catering items to assure team members have everything for execution, order operational supplies and equipment with prior director’s approval and process POs as required
  • Assist with hiring & training catering team members, implement service, uniform and presentation standards
  • Assist with training F&B servers/managers in catering events, so they aware of the procedures for private events in the outlets
  • Develop the team’s service skill set and ability to work together to ensure a seamless event
  • Work with Director of Catering & Events to set/improve event presentation standard, and ensure all events are set up to look book standard
  • Monitor food and beverage quality, to ensure each event is consistent with set standards
  • Complete cost analysis at the end of each event and when required, prepare monthly report
  • Create and update look books for all event setups, continuously update welcome & training manuals for staff members
  • Create operational SOP’s/Event Documents for both internal and client facing use
  • Ensure all décor, equipment and furniture is protected, maintained and touched up
  • Ensure Event Venues are well maintained, cleaned and serviced before set up
  • Execute internal & promotional events

Requirements:

  • A high level of energy and passion for service, people and quality
  • Ability to work effectively under time constraints and deadlines
  • Able to work evenings and weekends/holidays as required
  • Experience with conference, meeting and production management
  • Excellent management, supervisory, and customer service skills
  • Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Tripleseat, Micros and All-seated a plus
What we offer:
  • An opportunity to work with a fun team that feels more like a family
  • Workplace cafeteria
  • 401k plans (With matching after 1 year)
  • Health insurance (medical, vision, dental, life and even IVF services included)
  • Paid time off for full time team members
  • Pet insurance
  • Team member rewards program
  • Discounted movie tickets and Broadway shows
  • Zip Car & gym discounts
  • Friends & family hotel discounts
  • Team member talent shows, mixers and holiday parties
  • Complimentary Thanksgiving turkey
  • Seasonal flu shots
  • Complimentary income tax season preparation
  • Career advancement, in-house training and an orientation program
  • College scholarship program for dependents of team members

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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