Senior Events Service Manager Jobs

Soho Grand Hotel

Location:
United States, New York

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

95000.00 - 105000.00 USD / Year

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Job Description:

The Senior Events Service Manager at Grandlife Hotels executes all contracted events to exceed client expectations and maintain a high level of brand standards. This position acts as a liaison between clients and the sales event managers, with their main responsibilities including event production, overseeing Catering Staff and Housekeeping, acting as the onsite contact the day of the event, interacting with clients, and maintaining a flow of information between the client and internal departments including food and beverage, the kitchen, and the events team. This position will oversee events at both Soho Grand Hotel and The Roxy Hotel.

Job Responsibility:

Strong knowledge of various service styles and techniques. Ability to lead service staff in execution
Ensure all events maintain a first class and positive visual impact including ambiance, cleanliness, orderliness, décor and service flows
Coordinate and assist the Director of Events and Event Sales Manager with all catered events, to include meetings, receptions, press junkets, screenings etc
Attend walk-throughs with the Director of Catering and client pre-contract and confirmation, in the event of setup or production questions – as needed
Facilitate walk-throughs with clients that pertain to event setup, production and details post contract confirmation
Create and distribute diagrams customized for each event through All-Seated
Input event details for setup, deliveries, vendors, run-of-show and other logistics into Tripleseat system management database
Prepare BEO packets two weeks out for the weekly meetings and distribute to all the departments & catering captains
Attend Weekly BEO Meetings
Assist and oversee day of event setup and logistics with Event Captain, CSM, Event Sales Manager and Director of Events
Work with F&B outlet Managers to coordinate staffing, inventory and event set-up/breakdown when event is being hosted in outlet venue – as needed
Conduct pre-shifts with the staff going over all the events and requirements, discussing team assignments for the night with a captain
Act as on-site contact for client throughout the duration of their event
Enforce terms for extension and guest increase during the event with clients under Director of Catering’s parameters
Complete Event Recaps for each event, including event description with shortfalls and accomplishments, client feedback, staffing issues and areas to improve upon, etc
Close Banquet Checks at the end of the shift send out to the team
Coordinate and schedule all third-party vendors, create and submit check requests for vendors when required
Manage vendor quality of service on the client’s behalf
Responsible for submitting weekly payroll and schedule to the team members, monitoring and approving requests off
Manage monthly inventory for all catering items to assure team members have everything for execution, order operational supplies and equipment with prior director’s approval and process POs as required
Assist with hiring & training catering team members, implement service, uniform and presentation standards
Assist with training F&B servers/managers in catering events, so they aware of the procedures for private events in the outlets
Develop the team’s service skill set and ability to work together to ensure a seamless event
Work with Director of Catering & Events to set/improve event presentation standard, and ensure all events are set up to look book standard
Monitor food and beverage quality, to ensure each event is consistent with set standards
Complete cost analysis at the end of each event and when required, prepare monthly report
Create and update look books for all event setups, continuously update welcome & training manuals for staff members
Create operational SOP’s/Event Documents for both internal and client facing use
Ensure all décor, equipment and furniture is protected, maintained and touched up
Ensure Event Venues are well maintained, cleaned and serviced before set up
Execute internal & promotional events

Requirements:

A high level of energy and passion for service, people and quality
Ability to work effectively under time constraints and deadlines
Able to work evenings and weekends/holidays as required
Experience with conference, meeting and production management
Excellent management, supervisory, and customer service skills
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Tripleseat, Micros and All-seated a plus

What we offer:

An opportunity to work with a fun team that feels more like a family
Workplace cafeteria
401k plans (With matching after 1 year)
Health insurance (medical, vision, dental, life and even IVF services included)
Paid time off for full time team members
Pet insurance
Team member rewards program
Discounted movie tickets and Broadway shows
Zip Car & gym discounts
Friends & family hotel discounts
Team member talent shows, mixers and holiday parties
Complimentary Thanksgiving turkey
Seasonal flu shots
Complimentary income tax season preparation
Career advancement, in-house training and an orientation program
College scholarship program for dependents of team members

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Events Service Manager