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Senior Events Manager - Operations Support Resources

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Marriott Bonvoy

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Location:
Canada

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

71000.00 - 94000.00 CAD / Year
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Job Description:

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

Job Responsibility:

  • Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events
  • Primarily handles complex events
  • Ensures a seamless turnover from sales to service back to sales
  • Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events
  • Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence
  • Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience
  • Executes Event Operations
  • Solves problems and/or suggests alternatives to previous arrangements if necessary
  • Leads pre-event and post-event meetings for assigned groups
  • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions
  • Manages customer budgets to maximize revenue and meet customer needs
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
  • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback
  • Manages group room blocks and meeting space for assigned groups
  • Adheres to all standards, policies, and procedures
  • Celebrates successes and publicly recognizes the contributions of team members
  • Executes the Sales and Marketing Strategy
  • Up-sells products and services throughout the event process
  • Participates in customer site inspections and assists with the sales process when necessary
  • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event)
  • Manages Profitability
  • Manages revenue and profitability associated with events
  • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups
  • Reviews billing and payments with clients
  • Provides Exceptional Customer Service
  • Interacts with guests to obtain feedback on product quality and service levels
  • Handles guest problems and complaints
  • Makes presence known to customer at all times during entire event process
  • Follows up with customer post-event
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
  • Strives to improve service performance
  • Sets a positive example for guest relations
  • Reviews comment cards and guest satisfaction results with associates
  • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details

Requirements:

  • High school diploma or GED
  • 2 years experience in the event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
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