Senior Events Manager - Operations Support Resources Job at Marriott Bonvoy

Job Description

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

Job Responsibility

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events
Primarily handles complex events
Ensures a seamless turnover from sales to service back to sales
Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events
Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence
Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience
Executes Event Operations
Solves problems and/or suggests alternatives to previous arrangements if necessary
Leads pre-event and post-event meetings for assigned groups
Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions
Manages customer budgets to maximize revenue and meet customer needs
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
Conducts pre- and post-event meetings as required to review/communicate group needs and feedback
Manages group room blocks and meeting space for assigned groups
Adheres to all standards, policies, and procedures
Celebrates successes and publicly recognizes the contributions of team members
Executes the Sales and Marketing Strategy
Up-sells products and services throughout the event process
Participates in customer site inspections and assists with the sales process when necessary
Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event)
Manages Profitability
Manages revenue and profitability associated with events
Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups
Reviews billing and payments with clients
Provides Exceptional Customer Service
Interacts with guests to obtain feedback on product quality and service levels
Handles guest problems and complaints
Makes presence known to customer at all times during entire event process
Follows up with customer post-event
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Strives to improve service performance
Sets a positive example for guest relations
Reviews comment cards and guest satisfaction results with associates
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details

Requirements

High school diploma or GED
2 years experience in the event management or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

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Senior Events Manager - Operations Support Resources

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