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We are looking for a Senior Events Coordinator to lead a team of 3, 1 Guest Services Ambassador and 2 Meetings & Events Assistants. We pride ourselves on creating an environment that feels less like a workplace and more like a support system. We provide the guidance and tools you need to shine, and in return, you bring your passion for service. We are a group that looks out for one another and believe in instructing and guiding, ensuring everyone has the confidence to grow. The Senior Event Coordinator will deliver exceptional customer service to both internal and external clients, ensuring memorable experiences that reflect the Salesforce brand. This role requires attentiveness, professionalism, and a proactive approach to consistently exceed expectations. Reporting to the Hospitality & Events Associate Manager, the coordinator will ensure events align with guest needs while striving for excellence.
Job Responsibility:
Lead event enquiries and delivery as main point of contact
Manage end-to-end logistics, budgets, quotes and invoicing
Coordinate suppliers and teams to ensure seamless events
Track records and use feedback to improve delivery
Support team rotas, training, recruitment and performance
Maintain SOPs and contribute to planning meetings
Build strong stakeholder and client relationships
Requirements:
3–5 years’ experience in hospitality/events across operations and administration
Strong customer service background, ideally within a 5-star environment
Highly organised, detail-focused and able to prioritise in a fast-paced setting
Confident communicator with excellent interpersonal and presentation skills
Proactive, solutions-driven and committed to delivering exceptional guest experiences
Collaborative team player with the ability to lead, motivate and support others
Flexible, professional and adaptable with a high standard of delivery
Good understanding of health & safety and compliance standards