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Senior Event Technical Lead, Audio Visual

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Encore Global

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Location:
United States , San Francisco

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

27.00 - 30.00 USD / Hour
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Job Description:

The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET.

Job Responsibility:

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
  • Troubleshoots technical issues and resolve problems quickly as they arise
  • Complies with all Company security and safety measures
  • Ensures equipment is secure from theft and/or damage when in use
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers
  • Maintains a positive relationship with all clients through effective communication
  • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
  • Understands and fosters the hotel/client relationship
  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees
  • Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed
  • Performs advanced work (pre/during/post event) with operations team members
  • Supervises and directs other technicians during an event
  • Assists team with proper security, storage, transportation, and maintenance of equipment
  • Performs inventory and forecasting of equipment needs

Requirements:

  • Bachelor’s Degree is preferred
  • 2+ years of field experience in specialty area is required
  • 2-3 years of customer service or hospitality experience is preferred
  • Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to
  • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
  • Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
  • Strong customer, client and coworker interface experience and abilities
  • A valid driver’s license is required for team members in positions that may operate Company vehicles
  • Must be able to lift 50 lbs

Nice to have:

  • Hospitality
  • Ownership
  • Demonstrates Self-Awareness
  • Ensures Accountability
  • Decision Quality
  • Manages Complexity
  • Collaborates
What we offer:
  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Relocation
  • Global Transfer Opportunities
  • comprehensive insurance options
  • generous PTO
  • company-matching 401(k)

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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