Senior Event Operations Manager - EMEA Job at TM Forum (London)

Job Description

The Senior Operations Manager is responsible for overseeing the operational aspects of event planning and execution, ensuring that events are delivered efficiently, within budget, and to the highest standards. This role requires strong organizational skills, extensive event management experience, and the ability to co-ordinate operations staff and various stakeholders.

Job Responsibility

Collaborate with the Senior Director, Events Delivery to develop and implement operational plans for events in Europe
Coordinate logistical aspects of events, including venue selection and management, setup, transportation, accommodation, floorplan, feature builds, AV, signage schedule
Venue related tasks such as F&B, booths, meeting rooms, merchandise, build and break schedule, shipping, floor manager management, exhibitor manual deadlines, waste, security
Develop detailed event schedules and timelines, ensuring all deadlines are met
Lead, mentor, and manage the Operations Manager, providing clear direction and support
Conduct regular team meetings to review event plans, address issues, and ensure alignment with overall event goals
Foster a positive and collaborative team environment that encourages professional growth and development
Identify, negotiate, and manage relationships with vendors and suppliers to secure the best possible arrangements for each event
Ensure all contractual obligations are met and manage any issues or discrepancies that arise
Monitor vendor performance and conduct post-event evaluations to maintain high standards of service
Develop and manage event budgets, ensuring all expenses are tracked and within allocated funds
Provide regular financial reports and updates to the Senior Director, Event Delivery and senior management
Identify cost-saving opportunities and implement strategies to maximize budget efficiency
Identify potential risks and develop contingency plans to mitigate them
Ensure all events comply with relevant laws, regulations, and industry standards
Conduct thorough site inspections and risk assessments for each event location
Serve as the primary point of contact for internal and external stakeholders regarding event operations
Maintain clear and consistent communication with all parties to ensure seamless event execution
Provide regular updates to the Senior Director, Event Delivery and senior management on event progress and any operational challenges
Oversee the setup, execution, and teardown of events, ensuring all operational aspects run smoothly
Address any issues or emergencies that arise during events, making quick and effective decisions to resolve them
Conduct post-event evaluations to identify areas for improvement and implement changes for future events

Requirements

Bachelor's degree in Event Management, Hospitality, Business Administration, or a related field
Minimum of 7 years of experience in Event Operations Management
Strong organizational and multitasking abilities
Excellent leadership and team management skills
Outstanding communication and interpersonal skills
Proven ability to manage large-scale events and complex logistics
Financial acumen and experience managing event budgets
Proficiency in event management software and Microsoft Office Suite
Ability to work under pressure and meet tight deadlines

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Senior Event Operations Manager - EMEA

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