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Coordinate all event phases, from planning to execution, ensuring seamless communication with customers and internal departments for an exceptional guest experience. Lead pre-event, event, and post-event meetings while identifying and resolving operational challenges to deliver outstanding results. Actively up-sell services and products, manage event budgets, and contribute to revenue generation while maintaining a focus on guest satisfaction. Supervise and train associates to meet performance standards, foster collaboration, and create a supportive team environment. Use feedback to drive continuous improvement, implement corrective action plans, and develop innovative event strategies. Monitor and manage financial goals, including group room blocks, catering revenue, and payroll to align with departmental budgets.
Job Responsibility:
Coordinate all event phases, from planning to execution, ensuring seamless communication with customers and internal departments for an exceptional guest experience
Lead pre-event, event, and post-event meetings while identifying and resolving operational challenges to deliver outstanding results
Actively up-sell services and products, manage event budgets, and contribute to revenue generation while maintaining a focus on guest satisfaction
Supervise and train associates to meet performance standards, foster collaboration, and create a supportive team environment
Use feedback to drive continuous improvement, implement corrective action plans, and develop innovative event strategies
Monitor and manage financial goals, including group room blocks, catering revenue, and payroll to align with departmental budgets
Requirements:
Strong organizational and communication skills to manage complex events with attention to detail
Proven ability to collaborate with cross-functional teams and foster positive guest and associate relationships
Expertise in event operations, financial management, and guest satisfaction strategies
Leadership experience with a focus on training, mentoring, and motivating teams to achieve results
Analytical skills to manage budgets, forecast revenue, and drive profitability for the department
What we offer:
Medical, Dental, and Vision Insurance
Paid Parental Leave
Short- and Long-Term Disability and Life Insurance
Employee Assistance Program (EAP)
401(k) with company match
Paid Time Off, including Vacation, Holidays, & Sick