Senior Escalations Representative

• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks
• Respond independently to complaints escalated at the highest level
• Interact with internal and external customers to resolve their issues

4+ years of customer contact within a Financial Services environment, Underwriting, Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Excellent verbal, written, and interpersonal communication skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Excellent analytical and research skills, with high attention to detail and accuracy
• Experienced in time management including managing a portfolio

• Robust benefits
• Competitive compensation
• Programs designed to help you find work-life balance and well-being
• Community involvement rewards
• Opportunities for growth