Senior Escalation Engineer Job at Hewlett Packard Enterprise (Bangalore)

Senior Escalation Engineer

Hewlett Packard Enterprise

Location:
India , Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Senior Escalation engineer. This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces.

Job Responsibility:

Resolve customer issues by effectively partnering with functional leads in Engineering (on-site and remote), Product Management, TAC, Sales and elsewhere as required by the nature of the escalation
Develop and maintain a prioritized Issue List and Action Plan to manage escalations and drive resolution, including executive engagement as required
Assess & evaluate the criticality of the situation, and report back on the current status of those issues
Develop and communicate periodic reports to communicate status on milestones
Ensure customer is heard throughout escalation process
Hold scheduled conference calls with assigned customer accounts
Educate and promote best practices for leveraging Aruba Cloud Engineering solutions, with customers and Partners

Requirements:

Prefer Bachelor's Degree in Science or Engineering
Experience with cloud computing vendors: AWS, Azure, Google Cloud
An AWS certification is a big plus
Familiar knowledge in one of the languages: Java/Python- good to have
Knowledge of L2/L3 switching, TCP/IP, UDP/IP, IPV4, IPV6,802.11 standards
At least 8-12 years of relevant experience in networking and cloud domain with experience in escalation and/or customer support role
Experience interfacing directly with engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases
Bachelor's or master's degree in computer science, engineering, information systems, or closely related quantitative discipline
Typically, 7-10 years’ experience
Strong programming skills in Python, Java, Golang, or JavaScript
Understanding microservice architecture and how they can be built in a containerized, Kubernetes-managed environment
Designing and integrating software systems running on multiple platform types into the overall architecture
Evaluating forms and processes for software systems testing and methodology, including writing and executing test plans, debugging, and testing scripts and tools
Excellent written and verbal communication skills
Ability to effectively communicate product architectures and design proposals at senior management levels
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Release Management, Security-First Mindset, User Experience (UX)

Nice to have:

An AWS certification is a big plus
Familiar knowledge in one of the languages: Java/Python- good to have

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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