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Senior Epic Willow Analyst

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Dynamic Computing Services

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Location:
United States , Yonkers

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

90.00 - 100.00 USD / Hour
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Job Description:

We are looking for for two (2) Senior Epic Willow Analysts for nine (9) month remote contract roles in Yonkers, NY.

Job Responsibility:

  • Supports the design, build, testing, deployment, and optimization of Epic Willow Ambulatory, Inventory, and Specialty Pharmacy functionality across the health system
  • Partners with pharmacy leadership, clinical staff, and IT project teams to server as a subject matter expert for ambulatory and specialty pharmacy workflows
  • Configure and validate application settings to support safe and efficient outpatient pharmacy operations
  • Review and validate build performed by Application Analysts, ensuring consistency, accuracy, and adherence to governance and change-control processes
  • Coordinate and participate in ongoing operational support activities including end-user engagement, workflow validation, troubleshooting, issue analysis, and readiness assessments for build changes or workflow updates
  • Provide user support and training as needed for updated or newly introduced Willow functionality
  • Collaborate with training teams to develop or update educational materials and assist in delivering training sessions for pharmacists, technicians, and operational leaders
  • Work closely with pharmacy third-party systems to ensure integration stability, data accuracy, and consistent workflow alignment across the medication-use process
  • Collaborate with internal and external partners to support interface maintenance, identify integration-related issues, and optimize cross-system performance
  • Analyze the need for system modifications and collaborate with Epic Technical Services, Montefiore IT associates, and third-party vendors to implement enhancements or workflow improvements
  • Provide advanced application troubleshooting and independently resolve critical application issues, integration problems, or workflow-related defects
  • Interpret pharmacy end-user requirements to determine optimal solutions within the Willow Ambulatory, Inventory, and Specialty Pharmacy framework, identifying risks, workflow gaps, and opportunities for improvement
  • Evaluate clinical and operational pharmacy workflows to ensure alignment with patient safety standards, compliance requirements, and organizational policies
  • Develop and execute test plans for new build, upgrades, medication file changes, order set updates, and configuration adjustments
  • Document all testing results and maintain appropriate traceability for regulatory, audit, and change-control needs
  • Partner with the Help Desk and support teams to address escalated issues, identify root causes, and implement sustainable resolutions for application or workflow-related problems
  • Coordinate vendor or internal stakeholder activities related to hardware, software, interfaces, and integration points impacting the Willow ecosystem
  • Provide guidance, mentorship, and technical support to Application Analysts and other team members, ensuring consistent and high-quality maintenance of the Willow environment

Requirements:

  • Must have Willow Ambulatory Certification
  • Willow Inventory Certification
  • Willow Specialty Pharmacy Certification

Additional Information:

Job Posted:
March 01, 2026

Work Type:
Remote work
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