Senior Epic Application Analyst Job at Exact Sciences (Madison)

Job Description

As a Senior Epic Application Analyst, you will work on business systems design and configuration, upgrades, and improvements for assigned technology platforms. As a primary support contact for application end-users, the Senior Epic Application Analyst will work to identify issues that arise in the application area, as well as issues that impact other application teams and work to resolve them. The Senior Application Analyst will perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with platform performance and opportunities to enable business processes and requirements. The Senior Application Analyst will act as a mentor to more junior analysts on the team, support questions and may delegate activities to other analysts.

Job Responsibility

Lead the estimation of enhancement or support requests
Guide workflow design, configure and test system changes, and analyze technical issues
Liaise with business systems stakeholders and software vendor’s implementation staff, ensuring alignment of business needs with delivery of systems changes
Develop an understanding of operational needs to set the direction for the organization's workflows
proactively identify opportunities to improve business workflow with technology improvements
Participate in training and work with end users
Troubleshoot problems and questions
Provide end-user support for issues entered into tracking systems
Review the status of projects and issues with project leadership
Assign or delegate configuration or other activities to Application Analysts or Managed Services team members
Act as delegate for Applications Manager for incident or problem resolution
Provide mentorship for other peers and leadership to solve problems, even if it's outside of their normal responsibilities/scope
Be a leader on internal process design and documentation to drive continuous improvement for the IT department or team
Ability to work within normal business hours, as well as on-call, with potential for nights and weekends
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
Support and comply with the company’s Quality Management System policies and procedures
Regular and reliable attendance
Demonstrate flexibility with respect to changing end-user business needs
Work within a cross functional team
Apply strong problem-solving skills
Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate and efficient manner
Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others
Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders
Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
Ability and willingness to learn new software applications
Strong analytical skills, business intuition, and organizational ability
Excellent interpersonal and communication skills, ability to operate in a cross functional and complex matrix environment
Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances
Ability to operate telephone system and computer keyboard and printer
Ability to lift up to 10 pounds for approximately 5% of a typical working day
Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day
Ability to comply with any applicable personal protective equipment requirements
Ability to travel approximately 5% of working time

Requirements

Bachelor’s Degree in Computer Science, Information Systems, or related field as outlined in the essential duties
or High School Diploma or General Education Degree (GED) and 12 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s Degree
5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role
Demonstrated ability to understand and apply industry best practices
Strong computer skills to include internet navigation and email usage
Proficient in Microsoft Office programs
Demonstrated ability to perform the essential duties of the position with or without accommodation

Nice to have

Experience configuring business systems software in a life science, health care, or related industry
Certification in Epic Beaker

What we offer

Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
A retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage
Bonus eligibility
Relocation assistance provided to those not local to the area and willing to relocate

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Senior Epic Application Analyst

Job Description

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