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Senior Epic Analyst

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

101970.00 - 203940.00 USD / Year
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Job Description:

The Senior Epic Analyst is a subject matter expert in Epic systems, responsible for leading complex projects, providing advanced technical support, and mentoring junior analysts. This role involves in-depth analysis, design, and implementation of Epic system solutions to optimize workflows, enhance patient care, and improve operational efficiency. The Senior Epic Analyst serves as a key resource for troubleshooting complex issues and driving system improvements.

Job Responsibility:

  • Provide end-user support, analyzes and diagnoses system problems, identifies root cause, and then solves the problem or escalates issues to other appropriate IT staff when outside area of responsibility or expertise
  • Partners with vendor to troubleshoot and resolve system problems, to improve product performance and usability. Provides vendor with recommendations for system improvements
  • Addresses technical issues that occur during installation and maintenance activities
  • Designs, implements, and supports applications while ensuring ongoing optimization and performance
  • Translates technical requirements into development specifications and provides product management support
  • Evaluates and documents system updates, upgrades, and their impacts in collaboration with analysts and end users
  • Participates in system implementations, upgrades, and continuous improvement initiatives
  • Conduct system testing, validation, and quality assurance to ensure compliance and optimal system performance
  • Develop and maintain documentation, including build specifications, test scripts, and training materials, including the delivery of training when necessary
  • Partner with clinical staff and IT professionals to evaluate, design, develop, test, implement, and maintain systems
  • Partner with clinical staff and IT teams, to ensure workstations, printers, scanners, mobile devices, and other peripherals are aligned with the functional and compatibility requirements of Epic applications
  • Strategically lead and collaborate on cross-functional application initiatives with application and operational teams to ensure seamless integration, streamlined workflows, and optimal system performance
  • Maintain vendor certifications required to support the analyst’s application areas of responsibility
  • Support system integrations and interoperability efforts with other third-party applications and interfaces
  • Assisting as needed with after hour activities such as go lives, upgrades, downtimes, and other special project

Requirements:

  • Bachelor's degree is required or equivalent experience
  • Minimum of three (3) years of related experience is required
  • Combination of post-high school education, job related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements
  • Two or more of the following Epic Certifications: EpicCare Ambulatory, Healthy Planet, Beacon, Willow, Prelude, Cadence, Resolute Professional Billing, HIM (Health Information Management), MyChart, Beaker, Welcome Kiosk, Rover, Haiku, EpicCare Link, Caboodle, SlicerDicer, Bridges, Reporting Workbench, Orders
What we offer:
  • Affordable medical plan options
  • a 401(k) plan (including matching company contributions)
  • an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
May 14, 2025

Expiration:
December 31, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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