Senior Epic Analyst, CVS Health

CVS Health

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

101970.00 - 203940.00 USD / Year

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Job Description:

The Senior Epic Analyst is a subject matter expert in Epic systems, responsible for leading complex projects, providing advanced technical support, and mentoring junior analysts. This role involves in-depth analysis, design, and implementation of Epic system solutions to optimize workflows, enhance patient care, and improve operational efficiency. The Senior Epic Analyst serves as a key resource for troubleshooting complex issues and driving system improvements.

Job Responsibility:

Provide end-user support, analyzes and diagnoses system problems, identifies root cause, and then solves the problem or escalates issues to other appropriate IT staff when outside area of responsibility or expertise
Partners with vendor to troubleshoot and resolve system problems, to improve product performance and usability. Provides vendor with recommendations for system improvements
Addresses technical issues that occur during installation and maintenance activities
Designs, implements, and supports applications while ensuring ongoing optimization and performance
Translates technical requirements into development specifications and provides product management support
Evaluates and documents system updates, upgrades, and their impacts in collaboration with analysts and end users
Participates in system implementations, upgrades, and continuous improvement initiatives
Conduct system testing, validation, and quality assurance to ensure compliance and optimal system performance
Develop and maintain documentation, including build specifications, test scripts, and training materials, including the delivery of training when necessary
Partner with clinical staff and IT professionals to evaluate, design, develop, test, implement, and maintain systems
Partner with clinical staff and IT teams, to ensure workstations, printers, scanners, mobile devices, and other peripherals are aligned with the functional and compatibility requirements of Epic applications
Strategically lead and collaborate on cross-functional application initiatives with application and operational teams to ensure seamless integration, streamlined workflows, and optimal system performance
Maintain vendor certifications required to support the analyst’s application areas of responsibility
Support system integrations and interoperability efforts with other third-party applications and interfaces
Assisting as needed with after hour activities such as go lives, upgrades, downtimes, and other special project

Requirements:

Bachelor's degree is required or equivalent experience
Minimum of three (3) years of related experience is required
Combination of post-high school education, job related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements
Two or more of the following Epic Certifications: EpicCare Ambulatory, Healthy Planet, Beacon, Willow, Prelude, Cadence, Resolute Professional Billing, HIM (Health Information Management), MyChart, Beaker, Welcome Kiosk, Rover, Haiku, EpicCare Link, Caboodle, SlicerDicer, Bridges, Reporting Workbench, Orders

What we offer:

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
May 14, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Epic Analyst

CVS Health

Location:United States

Category:IT - Software Development

Contract Type:Not provided