Senior Enterprise Operations Manager

• Collaborate across the organization to understand and document current processes, identifying best practices, risks, and opportunities for improvement
• Review potential root causes of process inefficiencies and develop solutions
• Collaborate with various functional departments to design and implement policies and procedures to improve day-to-day business operations
• Manage the coordination and integration of efforts among sales operations, customer success, marketing, engineering, and content development
• Prioritize infrastructure improvement projects and initiatives
• Partner with the project management office to outline scope and requirements of infrastructure projects
• Track and monitor the execution of infrastructure improvement projects
• Maintain constant communication and provide insights on process and infrastructure initiatives to the Senior Leadership team

• 5-7+ years of experience in operations and process-focused roles
• Experience in a technology-based company is required
• An undergraduate or graduate degree in business or industrial engineering disciplines is preferred
• Education industry experience is a plus but not required
• Experience in developing and implementing scalable processes with cross-functional teams
• Effective communication and collaboration skills
• Analytical and problem-solving skills
• Resilience and adaptability in dynamic environments
• Ability to hold oneself and others accountable
• Emotional intelligence and respect for others' perspectives
• Reliable internet connection (10 Mbps download / 5 Mbps upload)

Education industry experience

• Remote First Work Environment
• Home or remote office setup reimbursement