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Senior Enterprise Delivery Manager

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Atlassian

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Location:
India, Bengaluru

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Senior Enterprise Delivery Manager is responsible for ushering Atlassian’s largest, most complex customers through their transition into the cloud, ensuring their migration journey and cloud experience are seamless. You will act as a reliable strategic advisor, showcasing your technical expertise and program governance skills. This role requires proven expertise in enterprise cloud strategies, team leadership, and high-impact technical program delivery.

Job Responsibility:

  • Customer Engagement: Identify technical deployment and transformation opportunities by evaluating customer environments and engaging with business and technical leaders
  • coordinate with account teams to deliver briefings on technical solutions and strategies
  • Solution Architecture: Lead architecture efforts to address complex technical needs, managing dependencies to enable cohesive customer scenarios
  • Technical Guidance: Provide deployment guidance and best practices
  • Design migration and upgrade plans, address hesitancies, and secure customer commitment
  • Resource Management: Ensure optimal resource engagement and execution of the Migration Execution Plan
  • Project Delivery: Manage high-risk projects, ensuring successful outcomes
  • Collaborate with customers and partners to create comprehensive project plans with defined milestones and goals
  • Stakeholder Communication: Communicate effectively with stakeholders to foster a shared understanding and commitment to objectives
  • enhance collaboration and drive process improvements with cross-functional teams
  • Steering Committee Leadership: Lead meetings and plan reviews to guide project direction
  • Maintain communication with stakeholders to advocate for the team and meet customer objectives
  • Risk Management: Oversee high-risk migration projects, align project plans with goals, identify potential risks, and implement mitigation plans
  • Coordination with Support and Engineering: Ensure on-time delivery of migration execution against customer expectations by coordinating with support and engineering teams
  • Escalation Management: Act as the escalation point for customers to drive urgency on critical blockers during migrations
  • Team Leadership: Foster a cohesive team environment, promote trust and accountability, organize workflow, delegate tasks, and provide mentorship for continuous development
  • Industry Insight: Stay ahead of industry trends and integrate insights into customer interactions
  • Propose innovative solutions to business challenges.

Requirements:

  • Extensive experience with enterprise-scale cloud and hybrid infrastructures, architecture design, large-scale migrations, and technology management
  • proven track record in ensuring delivery excellence and maintaining high data quality standards
  • strong ability to influence customer decision-making through expertise in delivery knowledge and value discussions
  • capability to serve as a technical lead, providing guidance on customer deliverables and architecture to peer architects
  • skilled in communicating and negotiating effectively with senior-level decision-makers and c-suite executives
  • demonstrated leadership, teamwork, and mentorship skills that enhance team learning and engagement
  • over 10 years of professional experience as a technical program/delivery manager responsible for complex technology projects for enterprise customers
  • bachelor’s or advanced degree in engineering, computer science, or equivalent work experience.
What we offer:
  • Health and wellbeing resources
  • paid volunteer days.

Additional Information:

Job Posted:
May 01, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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