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The Senior Enterprise Delivery Manager is responsible for ushering Atlassian’s largest, most complex customers through their transition into the cloud. As the primary stakeholder, you will act as a reliable strategic advisor and technical consultant to customer decision-makers, while also leading the delivery and governance of large-scale Cloud migrations. You bring both business acumen and technical fluency. You will work closely with customer stakeholders and cross-functional teams—including Sales, Solutions, Support, Product Management, Channel Partners, and Engineering—to help navigate architectural decisions, risk mitigation, performance guardrails, and adoption planning. This role is ideal for someone who thrives at the intersection of strategy, data, and execution — whether you come from delivery management, DevOps, QA/testing, or engineering. It requires proven expertise in developing and influencing customer cloud strategies and enabling technical adoption of cloud features, including AI. You understand how data moves, systems integrate, and migrations succeed (or fail). You will identify potential challenges and implement effective solutions that guide toward positive outcomes and ultimately lead Atlassian’s most strategic customers to Cloud.
Job Responsibility:
Migration Strategy: Lead end-to-end cloud transformation engagements by evaluating customer environments and aligning technical execution with business outcomes
Technical Architecture: Understand and communicate the role of APIs, webhooks, and automation components in customer environments — explaining how they translate to Cloud and what requires refactor or replacement
Trusted Advisor: Act as a trusted advisor to senior leadership and other technical executives, guiding decision-making through data-backed insights
Delivery Excellence: Govern the migration lifecycle through disciplined execution, measurable outcomes, and coordination with support & engineering teams — from discovery to UAT completion and go-live
Drive Accountability: Drive team accountability through clearly defined milestones, transparent reporting, proactive risk management and optimal resourcing
Stakeholder Management: Lead all project communications, plan reviews, and steering committee to guide project direction. Maintain effective communication with stakeholders to advocate for the team and meet customer objectives
Escalation Management: Act as the escalation point for customers to drive urgency on critical blockers during migrations
Industry Insight: Stay ahead of industry trends and integrate insights into customer interactions. Propose innovative solutions to business challenges
Requirements:
Extensive experience working in or around software delivery — roles such as Delivery Manager, DevOps Engineer, QA/Test Lead, Systems Engineer, or Support Lead are a plus
Proven track record leading data migration, systems integrations, or platform transformations
Knowledge of APIs, automations, and integration patterns, including how they translate between on-prem and cloud
Strong understanding of the software development lifecycle (SDLC) — able to connect process, tooling, and delivery outcomes
Strong ability to influence customer decision-making through expertise in delivery knowledge and value discussions
Skilled in negotiating effectively with senior-level decision-makers
7+ years of professional experience as a technical program/delivery manager responsible for complex technology projects for enterprise customers
Bachelor’s or advanced degree in engineering, computer science, or equivalent professional experience
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