Senior Enterprise Customer Success Manager Jobs

HOVER

Location:
United States, New York

Category:
Sales

Contract Type:
Not provided

Salary:

187000.00 - 231000.00 USD / Year

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Job Description:

As a Senior Enterprise Customer Success Manager at Hover, your responsibilities will be primarily focused on growing and strengthening relationships with Hover's enterprise Insurance partners. As the team attracts new insurance partnerships, you will manage customer success and growth within assigned partners and develop strong relationships with key stakeholders across various business, training, and project management teams. In this role, you will be responsible for running pilot programs, developing and executing enablement plans to successfully roll out Hover's solution within new accounts, answering customer requests, identifying growth opportunities within customer relationships and managing customer contract renewals. You will also work closely as the liaison between cross-functional teams at Hover, including Sales, Product Development, Engineering, Finance, and Production departments.

Job Responsibility:

Lead and manage all pilot programs including weekly progress meetings between technical and business units
Lead and manage customer rollouts and customer renewals
Manage client expectations, and ensure the timely and successful delivery of Hover’s solutions according to customer’s needs and objectives
Strengthen existing account utilization, and identify opportunities for account growth
Develop trusted advisor relationships with key stakeholders, executive sponsors, and field staff
Become the Subject Matter Expert on the Hover platform features and functionality, as well as the Go-To-Market approach
Clearly communicate the progress of monthly & quarterly initiatives to internal and external stakeholders
Build QBR decks that show client growth and success
Forecast growth and track key account metrics

Requirements:

5+ years of experience as a Customer Success Manager and/or Account Manager or relevant role
Ability to develop robust enablement plans based on a customer's workflow and requirements
Proven track record of upselling or retention in enterprise accounts
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software (Salesforce, Excel, G-Suite)
Solution-oriented sales philosophy built around asking questions, listening, GAP and Challenger selling methodologies
Great attitude, with a commitment to being an excellent team mate and cultural contributor

Nice to have:

Property & Casualty Insurance experience

What we offer:

Competitive salary and meaningful equity in a fast-growing company
Comprehensive medical, dental, and vision coverage for you and dependents
Unlimited and flexible vacation policy
Generous paid parental and new child bonding leave
Mandatory Self-Care Days
Recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
Encouraged continued education and will help cover the cost of management training, conferences, workshops, or certifications

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Enterprise Customer Success Manager