Senior Enterprise Applications Engineer Jobs

Benchmark Makers

Location:
United States, Wilmington

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a member of the Information Services Department, the Senior Enterprise Applications Engineer is responsible for the daily monitoring, support and maintenance of existing enterprise-wide applications, including document management, ethical walls, timekeeping, accounting and billing, information and compliance, litigation support applications and other related systems. Leads projects related to updating or installing new enterprise-wide applications.

Job Responsibility:

Monitor the health of enterprise-wide applications, including error logs, server performance, and memory and processor usage
Resolve and respond to Help Desk tickets related to enterprise-wide applications, plus all other applications as needed
note trends
perform troubleshooting
perform problem management, including escalating to other teams and to vendors as needed
Keep current on patches and releases related to enterprise-wide applications
review release notes
track resolutions to existing software problems
recommend updates to install
Lead the testing of new software or new versions of software
Create and maintain test environments for each of the enterprise-wide applications
Create and maintain testing scripts for all enterprise-wide applications
manage testing teams and procedures and analyze test results
Function as the Project Lead for new enterprise-wide applications or updates to existing applications
serve as a project member on projects to which you are assigned that are run by another team member or manager
Create project plans and monitor deadlines and project team performance
Create and maintain production environments for enterprise-wide applications
submit Change Management forms for approval per IS procedure
schedule work with vendors
perform installations or upgrades, final testing and close monitoring after installation or upgrade
Interface with vendors on a regular basis regarding problems, bug fixes and new software versions
Develop & promote training initiatives relating, but not limited, to the document management systems and matter centricity
Identify workflow process inefficiencies and implement changes to improve the productivity, efficiency, and/or cost-effectiveness of products or services
Maintain a high level of knowledge in all enterprise-wide applications via release notes, documentation, vendor dialogue and training classes
Function as a back-up for all other applications that may be primarily supported and maintained by others on the Applications team
Perform desktop applications packaging, testing and deployment via SCCM
Assist, teach and mentor Applications Analysts and Engineers on the team

Requirements:

Bachelor’s degree required, preferably in computer science
Minimum of ten years of extensive experience managing enterprise-wide applications, preferably in a law firm
Deep knowledge of document management, timekeeping, law firm accounting and billing systems, litigation support, ethical walls and security
Infrastructure, server, operating systems and network communications knowledge
Proficient knowledge of desktop operating systems, software and software packaging practices
Deep knowledge of law firm software, procedures and risk policies
Strong ability to install and maintain any enterprise-wide application, including servers, customizations and integrations, load balancing, disaster recover procedures
Knowledge of SQL server and SQL scripting
Extensive experience supporting and configuring Intapp products

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Enterprise Applications Engineer