Senior Enterprise Account Manager Job at Hootsuite

Senior Enterprise Account Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

France , Paris

Salary:

74000.00 - 92000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of professional experience in Strategic Partnership, Key Account Management and/or Connectivity role at a global technology or tech hospitality company
Fluent verbal/written communication and presentation skills in English and French
Experience with API integrations strongly preferred
World class account management experience with strong track record of successfully growing a book of business/geographic area and building enduring and successful client relationships
Experience in the hospitality technology space, knowledge of OTA specifications
Experience in analyzing, structuring and negotiating complex deals that align across multiple business unit needs
Extremely data driven in the decision-making process to ensure timely, impactful and accurate actions are taken
Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams
Ability to manage complex projects and multi-task with excellent organizational skills, in a fast-paced, dynamic and ever changing startup environment
Strong executive presence and the ability to effectively influence top leaders internally and within the industry

Job Responsibility

Own a portfolio of Airbnb’s key partners and act as the key representative for these partners
Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb as a top strategic partner across all distribution channels
Develop strong and trusting relationships with executives and decision makers/key influencers within your API & Enterprise customers portfolio, ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs are met
Analyze data and utilize data-driven recommendations to identify and action on strategic growth opportunities
Work with quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth
Support partners through deep understanding of API and technical integrations
Educate clients on our product roadmap and all significant product changes to accelerate feature adoption with the aim to excel our mutual guest experience
Represent Airbnb in external meetings and industry events

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

Senior Enterprise Account Manager

We’re looking for a Senior Enterprise Account Manager to own the relationship fo...

Location

United Kingdom , London

Salary:

Not provided

Hootsuite

Expiration Date

Until further notice

Requirements

Significant years of account management and sales experience, preferably in the technology (SaaS) industry
Proven success managing an enterprise customer portfolio
demonstrated ability to manage a high volume of opportunities while leveraging data-driven insights within the customer journey and sales process
Proven record of consistent quota attainment or portfolio management
experience developing account plans with a mix of tactics
Experience using sales tools such as SFDC, Gong, Sales Navigator, and 6Sense Gainsight
Belief in ValueSelling, with a strong sense of what customers value and how to challenge them to develop a deeper understanding of how Hootsuite delivers impact and ROI
Proven success negotiating and building consensus with multiple stakeholders within complex B2B environments
Familiarity with SaaS contracts, contract terms and experience working with legal and procurement teams
Accountability: holds self and others accountable to meet commitments

Job Responsibility

Build and nurture influential relationships with strategic customers for a book of business, anticipate questions and provide relevant insights and proactively reach out to improve adoption and give recommendations on tactics to enhance social presence/ social listening for our customers
Proactively lead the post-sale relationship, including multithreaded customer engagements and leading negotiations to drive successful renewal and expansion outcomes
In collaboration with the manager, develop and utilize creative and strategic thinking in order to resolve complex issues and identify win-win renewal outcomes
Provide recommendations to improve our operational processes through on-the-job learning
Develop and maintain rolling forecasts including monitoring account data health and anticipating risks and/or objections
working proactively with the manager and other stakeholder groups to mitigate risk and develop renewal strategies
recording calls and ensuring our internal customer database is up to date with robust details to further support forecast accuracy
Act as a trusted advisor throughout the customer lifecycle, building multi-threaded relationships, and leveraging your in-depth knowledge of product fit while tailoring the renewal strategy to meet customers’ unique needs
Identify and independently pursue account upsell and cross-sell opportunities throughout the customer relationship
Evaluate customer needs and advocate internally as the voice of our clients on product strategy, feature development, and pricing decisions

What we offer

Canadian Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program and more! Hootsuite provides a group RRSP plan with a company match of up to 4% of base salary
US Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, and life/disability insurances. Hootsuite also offers a 401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more!
Global Parental Leave. All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of 12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations

Fulltime

Senior Enterprise Account Manager

As a Senior Enterprise Account Manager at Adyen, you will manage our largest ent...

Location

United States , San Francisco

Salary:

155000.00 - 215000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

Minimum of 10 years of experience in a client-facing, commercial role (e.g., account management, consulting, or payments industry from a merchant perspective)
Strong background in complex enterprise software, technical infrastructure, or financial services
Full professional written and verbal proficiency in English
Some domestic and international travel required

Job Responsibility

Build deep trusting relationships with decision makers and executives on our most strategic accounts
Establish a global network within Adyen and work collaboratively across cultures and time zones
Drive commercial negotiations with customers to win new business and close complex deals, while meeting strategic and financial targets for assigned accounts
Act as the human dimension of Adyen’s product by delivering payments expertise and guidance to customers
Use data to tell compelling stories and position yourself as a trusted partner and informed advisor
Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship
Be proactive and prioritize across multiple projects and teams to ensure thorough execution on cross-regional projects involving internal and external stakeholders
Advocate and champion for your customers internally and serve as a feedback loop to influence Adyen’s product roadmap

Fulltime

Senior Enterprise Account Manager

Senior Enterprise Account Manager at Adyen, managing largest enterprise merchant...

Location

United States , New York

Salary:

155000.00 - 215000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

Minimum of 10 years of experience in a client-facing, commercial role (e.g., account management, consulting, or payments industry from a merchant perspective)
Strong background in complex enterprise software, technical infrastructure, or financial services
Full professional written and verbal proficiency in English
Some domestic and international travel required

Job Responsibility

Build deep trusting relationships with decision makers and executives on our most strategic accounts
Establish a global network within Adyen and work collaboratively across cultures and time zones
Drive commercial negotiations with customers to win new business and close complex deals, while meeting strategic and financial targets for assigned accounts
Act as the human dimension of Adyen’s product by delivering payments expertise and guidance to customers
Use data to tell compelling stories and position yourself as a trusted partner and informed advisor
Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship
Be proactive and prioritize across multiple projects and teams to ensure thorough execution on cross-regional projects involving internal and external stakeholders
Advocate and champion for your customers internally and serve as a feedback loop to influence Adyen’s product roadmap

Fulltime

Senior Enterprise Account Manager

Vestwell is expanding and we’re excited about adding an Senior Enterprise Accoun...

Location

United States , New York City; Austin; King of Prussia; Phoenix

Salary:

100000.00 - 110000.00 USD / Year

Fin Capital

Expiration Date

Until further notice

Requirements

3-5 years defined contribution experience including Client Service, Plan Administration, Compliance, Plan Design, and/or Conversion experience for 401(k) and/or 403(b) plans.
Develop and maintain strong business partnership with financial advisors, Plan Sponsor, and vendors
Bachelor’s degree or equivalent work experience
Strong commitment to superior customer service
Positive and proactive attitude
Proficiency is required with Excel/Google Sheets, Word/Google docs, Adobe Acrobat, and browsing network directories as we are a paperless office
Excellent attention to detail and accuracy, proficient with numbers and basic calculations

Job Responsibility

Managing a team of coordinators, associates, leads, and account managers with a focus on establishing best practices
Work with the implementation and onboarding teams on workflows for a smooth transition of plans after a first successful payroll
Be responsible for the satisfaction of high-tiered relationships of enterprise partners, advisors, and sponsors
Responsible for running point on client escalations
Serve as a subject matter expert on the client's plans and administrative procedures
Ensure the team receives continuous training and development
Review, maintain, and improve administrative procedures, defining best practices
Identify, analyze, and assist in executing process improvements
Provide assistance to marketing and sales with the RFP process when requested
Manage client expectations to avoid any disconnects with process and timing standards

What we offer

Competitive health coverage
Generous vacation offering
Hybrid office policy
Great 401(k) plan

Fulltime

Senior Enterprise Account Manager, Uber Eats Japan

This role manages a portfolio of Strategic brands within Uber Eats Japan. Your d...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Proven experience in managing complex stakeholder environments, with the ability to influence and align diverse internal and external partners toward shared goals
Strong negotiation and deal-making skills, with demonstrated success in driving mutually beneficial commercial outcomes in a fast-paced, ambiguous environment
Excellent planning and organizational skills, with the ability to balance long-term strategic thinking and day-to-day executional excellence
Solid commercial acumen, including the ability to understand P&L drivers, evaluate trade-offs, and make data-informed decisions to drive growth
Strong communication in both English and Japanese
Experience in stakeholder management across complex, matrixed organizations
Data-driven approach to decision-making and performance management
Fluency in both Japanese and English (business level or above)
Experience in account management, client services, or a related commercial function
Self-starter and growth mindset: a proactive approach to identifying growth opportunities and expanding the Uber Eats footprint within a partner's business

Job Responsibility

Manage a portfolio of 2-3 key accounts, serving as a trusted consultant and the primary point of contact for Uber Eats
Take full end-to-end ownership of growth KPIs, collaborating with cross-functional teams to maximize partner performance
Build and execute a strategy by brand level to drive outsized growth for both the brand and Uber
Work with cross-functional stakeholders to negotiate strong outcomes for your brands to support growth
Collaborate with global brand owners to understand best practice and execute for Japan
Build an external network within your brands from working level to C-level to influence outcomes and strategy

Fulltime

Senior Enterprise Account Manager, Adyen for Platforms

Senior Account Manager to join the team in San Francisco, focusing on global Saa...

Location

United States , San Francisco

Salary:

155000.00 - 215000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

Minimum of 7 years of experience in a client-facing or product management role, ideally B2B dealing with complex enterprise software
Commercial experience working within payments, financial services, marketplaces, or SaaS platforms
A born networker with high energy, self-starter with a proven commercial and organizational strength, entrepreneurial track record and strong negotiation skills
A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision
A natural communicator and team player, comfortable driving technical and commercial discussions
A problem solver, naturally curious and comfortable navigating ambiguity to find solutions for technical, commercial, and operational challenges
A cross functional project manager of commercial, operational, and technical projects
Have a hands-on mentality being able to set the path for your platform merchants and their onboarding, payment, payout and reporting setup, at the same time make smart decisions on prioritization and delegation while looking at short- and long term planning
Full professional written and verbal proficiency in English (other languages are a plus)
Some domestic and international travel required

Job Responsibility

Be the main point of contact, educator, and trusted adviser for all of your customer’s different departments
Power the growth of your customer’s platform in multiple channels and regions, through proactive advisory in Adyen’s products and services as well as the international payments landscape
Manage the integration of the platform into various Adyen for Platforms product offerings, as well as help set up and constantly improve their reporting/ analysis and APIs into their backend and frontend UI
Work closely with the other Adyen offices around the globe, with Technical and Sales teams to realize individual and thought-through integrations for platforms based on their needs
Understand the evolving needs of the customer and the market and serve as a feedback loop for Adyen’s product team to help identify improvements and developments for continued innovation
Enable Platforms for scalability through products and marketing that fit their strategy and roadmaps

Fulltime

Senior Account Manager - Enterprise

Location

United Kingdom , London

Salary:

55000.00 - 70000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

At least 3 years experience in Account Management / Customer Success in B2B SaaS (or a consultative commercial role), owning senior stakeholder relationships and outcomes across a portfolio
Ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels
Demonstratable commercial track record: leading renewals, retaining revenue, and creating growth through upsell/cross-sell (with clear examples of how you sourced, shaped and progressed opportunities)
Strong value-based selling and storytelling skills: you can quantify impact, build a business case, and present success metrics/ROI confidently to executive sponsors and C-suite
Experience running structured account governance (e.g., CSPs, QBRs/EBRs, exec sponsor plans), translating customer goals into measurable plans and driving them to completion
Comfortable managing complex, multi-stakeholder enterprise accounts—navigating economic buyers, decision-makers, champions and influence networks to drive change
Proficient in MEDDPICC or similar sales methodology
Evidence of proactively identifying risk and leading save plans: diagnosing root causes, mobilising internal teams, and executing clear recovery plans with pace and accountability
Strong cross-functional leadership: effective at coordinating Product, Delivery/Implementation, Support and Sales to unblock customers and deliver outcomes, without needing formal authority
Analytical and systems-minded: enjoy using data (usage, outcomes, financials) to spot patterns, forecast risk, and prioritise where to invest time for maximum impact

Job Responsibility

Own a portfolio of our highest-tier customers, acting as a trusted advisor and commercial lead across renewal and growth
Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses
Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting success metrics and commercial narratives to executive sponsors and C-suite stakeholders
Develop a deep understanding of each customer’s priorities, operating model, systems landscape, and roadmap
Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track
Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue
Identify, qualify and progress upsell/cross-sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close
Lead renewals end-to-end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy
Triage technical and non-technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident
Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines

What we offer

Competitive salary of £60,000 - £70,000 depending on experience + commission
27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
Carbon-neutral
Lots of team socials & activities
Annual team retreat

Fulltime

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Senior Enterprise Account Manager

Job Description

Job Responsibility

Requirements

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Senior Account Manager - Enterprise

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