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Lead day-to-day engineering execution in a hands-on management capacity, ensuring priorities, ownership, timelines, risks, dependencies, and quality expectations are clear
Manage Web Services engineers and contractors, including coaching, feedback, prioritization, performance support, and team development
Manage team budget and resource planning, including contractor, vendor, tooling, service, operational expense, and headcount planning inputs
Translate product direction, technical priorities, and organizational needs into coordinated engineering plans
Establish team processes, workflows, planning practices, and operating rhythms that improve clarity, accountability, quality, and predictability
Maintain enough product and architectural context to evaluate tradeoffs, identify risks, and manage engineering work credibly
Improve engineering practices related to code review, testing, documentation, release readiness, observability, technical debt, and operational readiness
Coordinate launch and operational readiness across technical and cross-functional partners
Communicate progress, priorities, risks, and decisions clearly to stakeholders while fostering an engineering culture grounded in accountability, inclusion, technical quality, open-source values, and continuous improvement
Requirements
15+ years of overall industry experience, with at least 10 years of engineering leadership experience in software product, hosted services, SaaS, cloud-based applications, communications platforms, or similarly complex technical environments
5+ years of people management experience in an engineering environment, including coaching, feedback, prioritization, performance support, career development, and team development
Experience managing senior technical teams, team budget and resource planning, and partnerships with directors, senior ICs, product stakeholders, infrastructure/SRE teams, contractors, external partners, and cross-functional stakeholders
Experience translating technical, product, or organizational direction into clear execution plans, ownership models, delivery practices, operating rhythms, and measurable outcomes
Technical depth sufficient to understand engineering tradeoffs, release risks, codebase quality, architectural implications, service reliability, security/privacy considerations, operational readiness, and engineering practices such as code review, testing, documentation, observability, CI/CD, incident learning, and technical debt management
Strong communication and relationship-building skills, with the ability to create clarity, accountability, and follow-through in small, scaling, ambiguous, or evolving environments
Demonstrated ability to thoughtfully evaluate and integrate AI-enabled tools into engineering management practices, team workflows, decision-making, and productivity improvements, while setting clear expectations around accuracy, privacy, security, and responsible use
Applicants must reside in and have permanent work authorization for the country location(s) specified in the posting
We are unable to consider applicants outside of these markets at this time
We do not provide visa sponsorship
Nice to have
Experience with hosted email, calendaring, scheduling, secure file sharing, communications platforms, or related subscription products
Experience with identity systems, billing/subscription integrations, customer lifecycle workflows
Experience working in open-source or maintainer-style engineering environments
Experience with privacy-preserving product design, data minimization, security reviews, compliance needs, or user-controlled systems
What we offer
Fully remote work & schedule flexibility
Company-provided laptop
Annual bonus program
Monthly remote work stipend
Annual professional development stipend
Industry conferences
Company all-hands and team gatherings
24 days PTO per year (prorated)
Your birthday
Year-end company shutdown
9 wellbeing days
Public holidays
Other paid leave
Quarterly wellbeing stipend for personal / family activities