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Intercom Logo Intercom · IT - Software Development

Senior Engineering Manager - Team Billing

Ireland, Dublin · Job Posted February 13, 2026
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Job Description

Join Intercom as a Senior Engineering Manager to lead Team Billing — the group that owns the core systems powering how customers buy Intercom, how we meter usage, bill accurately, recognize revenue, and keep money flowing. This is a high‑impact, high‑visibility role at the heart of Growth Engineering, partnering closely with Pricing & Packaging, Order, Self‑Serve, Sales, Finance, Enterprise Systems, Analytics, and Billing Operations. You’ll drive clarity, focus, and execution across a mission‑critical platform while fostering a culture of ownership, accountability, and incredibly high standards.

Job Responsibility

  • Lead and scale a team building and enhancing Intercom’s billing, subscription, invoicing, and metering capabilities — the backbone of revenue and monetization experiences
  • Own and improve the reliability and operational excellence of Billing systems: on‑call quality, incident response, observability, and product health standards
  • Partner with Senior and Staff Engineers to shape and execute the technical strategy across subscription management, metering, invoicing, and integrations (e.g., Stripe Billing) — balancing near‑term needs with long‑term platform evolution
  • Collaborate deeply with Product, Design, Sales, Finance, Enterprise Systems, Analytics, and Billing Ops to prioritize the roadmap, close operational gaps, and deliver measurable business outcomes each quarter
  • Cultivate and manage trusted relationships with partner leaders in Finance, Enterprise Systems, and Analytics to ensure alignment on data flows, compliance, reconciliation, and business reporting needs
  • Drive migrations and modernization work where needed (e.g., Stripe‑first capabilities, systems parity and improvements), ensuring safe change management and robust downstream data flows
  • Bring clarity and alignment to priorities, tradeoffs, and timelines
  • set a high bar for planning, testing, and end‑to‑end quality, especially for revenue‑impacting launches
  • Develop and retain top talent through coaching, clear expectations, and effective delegation
  • scale yourself via strong tech‑lead partnerships and “coach‑and‑delegate” leadership
  • Promote a culture of ownership, accountability, and incredibly high standards — moving quickly, communicating crisply, and celebrating wins

Requirements

  • 5+ years managing software engineering teams building and shipping customer‑facing or revenue‑impacting systems (e.g., billing, payments, pricing, subscriptions)
  • Strong technical leadership: comfortable diving into architecture, debugging complex systems, reviewing designs, and making pragmatic tradeoffs to ship safely and fast
  • Proven ability to lead a cross‑functional, full‑stack team through planning and delivery with clear ownership of business outcomes and product health metrics
  • Excellent product sense and customer empathy — you translate ambiguous requirements into clear scopes, milestones, and measurable impact
  • Skilled communicator who drives alignment across partner teams (Sales, Finance, Enterprise Systems, Analytics, Product, Design) and keeps stakeholders informed and unblocked
  • Track record of cultivating and managing senior relationships across Finance, Enterprise Systems, and Analytics to land durable solutions and accurate downstream reporting
  • Relentless about outcomes — you identify the highest‑leverage problems, remove roadblocks, and hold the bar on quality without slipping schedules
  • AI‑first mindset with a high bar for excellence: fluent in using AI tools to accelerate planning, execution, quality, and communication — and to inspire adoption across the team

Nice to have

  • Experience with Stripe Billing or similar billing/subscription platforms
  • familiarity with usage metering and invoicing pipelines
  • Background in customer‑facing SaaS and/or scale‑up environments operating at high velocity
  • Experience leading operational excellence initiatives (on‑call, incidents, observability) for revenue‑critical systems

What we offer

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
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