Senior Engineering Manager - Infra Platform Job at Intercom (Dublin)

Senior Machine Learning Engineering Manager, Gen AI

We're seeking a Senior Machine Learning Manager (M60) to lead a cross-functional...

Location

United States

Salary:

193500.00 - 303150.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years in ML, search, or backend engineering roles, with 3+ years leading teams
Strong track record of shipping ML-powered or LLM-integrated user-facing products
Experience with RAG systems (vector search, hybrid retrieval, LLM orchestration)
Deep experience in either modeling (e.g., LLMs, search, NLP) or engineering (e.g., backend infra, full-stack), with the ability to lead end-to-end
Deep understanding of LLM ecosystems (OpenAI, Claude, Mistral, OSS), orchestration frameworks (LangChain, LlamaIndex), and vector databases (Weaviate, Pinecone, FAISS, etc.)
Strong product intuition and ability to translate complex tech into valuable user features
Familiarity with GenAI evaluation methods: hallucination detection, groundedness scoring, and human-in-the-loop feedback loops
Master’s or PhD in Computer Science, Machine Learning, or related field preferred—or equivalent practical experience

Job Responsibility

Lead the vision, design, and execution of LLM-powered AI products, leveraging advance AI modeling (e.g. SLM post-training/fine-tuning), RAG architectures and hybrid ranking system
Define system architecture across retrievers, rankers, orchestration layers, prompt templates, and feedback mechanisms
Work closely with product and design teams to ensure delightful, fast, and grounded user experiences
Build and manage a cross-disciplinary team including ML engineers, backend/frontend engineers, and applied scientists
Foster a culture of E2E ownership — empowering the team to move from prototype to production quickly and iteratively
Mentor individuals to grow in both technical depth and product acumen
Shape the technical roadmap and long-term strategy for GenAI search across Atlassian’s product suite
Partner with platform and infra teams to scale inference, evaluate performance, and integrate usage signals for continuous improvement
Champion data quality, grounding, and responsible AI practices in all deployed features

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Senior Operations Manager

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Over 12+ years of experience in IT Services with at least 5 - 6 years of experience in leading a delivery organization in IT Infrastructure Managed Services domain, Specially in the Microsoft Domain
Has 8-10 Yrs Experience in Supporting Large Enterprise Managed Services Infra Delivery Accounts
At least 5+ years of experience managing delivery of technical solutions related to Azure Cloud/ AWS or Infrastructure as well as automation
Prior experience with MS Azure Cloud and/or Cloud Infrastructure (AWS, GCP, Terraform, Linux) is mandatory
Must have serviced clients outside India with a solid track record of managing clients globally
A proven talent and team developer
2 - 3 years of rich experience running IT Operations for clients in a managed services model
Proven track record in Innovation that led to modernization, efficiency, and better outcomes
Microsoft Azure Cloud Certified
ITIL 3/4 Certified

Job Responsibility

Engage periodically with Geo / Region (Account Services, BU, Presales) representing GRSB/GMS
Establish and build trust and relation
Lead / Drive GMS related escalations in region, demonstrating ownership, accountability, and sustainable outcomes
Lead and Support Large Enterprise Managed Services Infra Delivery Accounts
Excellence in TCE and aaS metric
Operationalize aaS metric (POR Item)
Flawless audits on accounts from the region during renewal of ISO, CMMI, Soc1/Soc2, SAP
Meet the compliance (Secure Access, Patching, Vulnerability etc..) standards for GMS customers in the region
Engage with engineering teams to deploy platforms in Customer environments before transition
Planning and execution of seamless transition and onboarding of clients

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Site Reliability Engineer

As a Site Reliability Engineer, you will focus on ensuring that the Prolific pla...

Location

United Kingdom

Salary:

Not provided

Prolific

Expiration Date

Until further notice

Requirements

5+ years with Google Cloud Platform, GKE, and the Kubernetes ecosystem with experience with Terraform and Terragrunt
Strong programming skills in Python
Strong experience in observability principles and tooling
Experience in GitOps flows and platforms for Kubernetes, such as ArgoCD
Deep understanding of system architecture and scalability principles
Strong collaboration and communication skills to work with cross-functional teams

Job Responsibility

Develop and maintain highly available infrastructure using modern infra-as-code techniques, with a focus on terragrunt and terraform
Manage and optimise Kubernetes clusters and their workloads with a focus on reliability and performance
Participate in incident response and remediation, working with relevant product teams and stakeholders to resolve production issues efficiently, including creating and maintaining runbooks
Review and optimise other areas of our tooling stack, such as CICD or release strategies
Foster a culture of continuous improvement, such as enhancing documentation and upskilling teams in cloud architecture and kubernetes
Improve observability and alerting systems across our application and infrastructure, ensuring proactive detection of system degradation
Collaborate with Engineering teams to foster an SRE culture, including contributing defining SLO’s, SLA’s and error budgets
Design and implement automation strategies to ensure managed services remain up-to-date, secure, and performant
Lead and support initiatives that automate processes to improve system efficiency, resilience and reduce toil
Organising, supporting and responding to on-call incidents

What we offer

competitive salary
benefits
remote working
impactful, mission-driven culture

Fulltime

Senior Software Engineer

We’re hiring a Senior Software Engineer to join our platform team and improve th...

Location

Poland , Warsaw

Salary:

94000.00 - 121000.00 USD / Year

Invisible Technologies

Expiration Date

Until further notice

Requirements

6+ years of software engineering work experience
Demonstrated expertise with Python and Typescript
Experience designing web APIs and packaged libraries
Fluency in DevOps practices and tooling (CI/CD, observability, Infra as code, etc.)
Ability to strategize across multiple layers of abstraction and reduce complexity

Job Responsibility

Lead the design and evolution of internal tools that abstract the details of deployment
Implement architectural changes to the platform to guarantee security and scalability
Partner with engineering teams to drive adoption and support their usage of our tools
Collaborate with SRE and Security to manage real-world instances of our platform
Author documentation to ease onboarding and user-friendliness of the tools we provide

What we offer

Bonuses and equity are included in offers above entry level

Fulltime

Applications Development Senior Group Manager

This role will be part of the Risk Data team and is a senior management level po...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong academic record, ideally with a Bachelor’s or Master’s degree in Computer Science or engineering or related technical discipline
Proven experience in enterprise application development with full stack technologies
Strong Architect and hands on technical experience in implementing large volume real time complex solutions in Big Data Platforms & Public Cloud platforms
Experience in Data architecture, strong Software development fundamentals, data structures, design patterns, object-oriented principles
Experience in design and delivery of multi-tiered applications and high performance server side components
Skills on system performance tuning, high performance, low latency, multithreading and experience with Java server side programming
Preferred experience in Handling high volumes of data and working with In-memory databases and Caching solutions
Experience of building and leading teams, ideally with a global resource profile and demonstrated ability to deliver large projects efficiently and on time
Significant experience in large Financial Services Technology services companies is expected for this position
Hands-on development, architecture and leadership experience in real-time data engineering platforms implementation

Job Responsibility

Lead the efforts in Institutional Data Platform (ICG) that span multiple businesses, products and functions
Delivery of Price Risk related Data initiatives and Capital reporting (GSIB) related deliverables
Establish strong relationships with the global business stakeholders and ensure transparency of project deliveries
Actively identify and manage risks and issues, working with disparate teams to create mitigation plans and follow-through to resolution
Adhere to all key Project Management (PMQC) & Engineering Excellence standards
Ensure timely communications to Senior Technology Management and Business Partners in Front Office, Middle Office & other Operations functions
Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables
Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
Ensure change is managed with appropriate controls, documentation, and approvals including implementation of new and revised regulatory reporting requirements
Manage and maintain all disaster recovery plans, oversee appropriate testing, and provide permit-to-operate for new applications

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Senior Cloud Engineer

The Senior Cloud Engineer is responsible for the development, delivery and perfo...

Location

United States , Wilton

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science or Engineer. Master’s degree a plus
8 years related and proven experience in large technical software development environments
Linux (RHEL, Centos)
Networking – Architecture (TCP/IP UDP)
Ticketing system – (Service now)
Monitoring systems - (Splunk)
Application management experience (Atlassian Stack - JIRA, Confluence, Wiki, Bitbucket)
Storage knowledge (NFS, SMB, CIFS, ZFS, NAS)
Scripting language (Python, Bash, Perl)
SW Developer tools (IDE, code quality checkers, review tool, etc.)

Job Responsibility

Collaborates with teams across various projects and customers on feasibilities and applications' customizations
Responsible for SW build and development support activities for systems local or remote, which includes installation, software patch, system security, data backup, storage management, VM, and problem analysis activities
Performs remote troubleshooting through diagnostic techniques and pertinent questions
Provides Support process by serving as Tier 1 / Tier 2 point of contact and owner of problem/incident
Logs all customer requests and updates calls utilizing the designated call handling and tracking system
Define improvement proposals that focus on system performance and process efficiency for end-users
Investigate and implement non-standard changes with a limited scope
Support / take ownership of requests from engineering and help to solve these requests
Ensures all IT standard processes and procedures and Service Level Agreements are met
Other duties as assigned

Fulltime

Senior Software Engineer - Cloud Infrastructure

About ClickHouse: Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is on...

Location

Singapore

Salary:

Not provided

ClickHouse

Expiration Date

Until further notice

Requirements

5+ years of relevant software development industry experience building and operating scalable, fault-tolerant, distributed systems
Software development experience in Go, C/C++, Java, or another OOP language
Experience with cloud technologies such as AWS, Azure, or GCP, including infrastructure-as-code (IaC) tools such as Terraform or CloudFormation
Experience developing cloud infrastructure services, preferably with Kubernetes
Experience developing cloud native edge or service mesh services, preferably with envoy and Istio
Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers
Understanding of network topologies, protocols, and security principles, such as VPNs, firewalls, and load balancers
Knowledge of cloud security best practices, including encryption, access controls, and compliance standards like SOC2 and GDPR
You have excellent communication skills and the ability to work well within a global team
You are a strong problem-solver and have solid production debugging skills

Job Responsibility

Architect and build a robust, scalable, and highly available distributed infrastructure
Build a cutting-edge cloud-native platform on top of the public cloud, and automate our cloud resource management
Work closely with our ClickHouse core database development team, and security team and partner with them to produce the SAS offering
Work on routing and traffic components to improve the reliability and scalability of our cloud service
Systematically improve availability by applying industry and distributed systems best practices
Design and build security components & tooling: firewall, PKI and certificate infra, zero trust network, etc.
Improve performance and cost efficiency of our infrastructure

What we offer

Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries
Healthcare - Employer contributions towards your healthcare
Equity in the company - Every new team member who joins our company receives stock options
Time off - Flexible time off in the US, generous entitlement in other countries
A $500 Home office setup if you’re a remote employee
Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites

Senior Software Engineer - Cloud Infrastructure

The Cloud Infrastructure Engineering team builds and manages the foundational bl...

Location

Netherlands , Amsterdam

Salary:

Not provided

ClickHouse

Expiration Date

Until further notice

Requirements

5+ years of relevant software development industry experience building and operating scalable, fault-tolerant, distributed systems
Software development experience in Go, C/C++, Java, or another OOP language
Experience with cloud technologies such as AWS, Azure, or GCP, including infrastructure-as-code (IaC) tools such as Terraform or CloudFormation
Experience developing cloud infrastructure services, preferably with Kubernetes
Experience developing cloud native edge or service mesh services, preferably with envoy and Istio
Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers
Understanding of network topologies, protocols, and security principles, such as VPNs, firewalls, and load balancers
Knowledge of cloud security best practices, including encryption, access controls, and compliance standards like SOC2 and GDPR
You have excellent communication skills and the ability to work well within a global team
You are a strong problem-solver and have solid production debugging skills

Job Responsibility

Architect and build a robust, scalable, and highly available distributed infrastructure
Build a cutting-edge cloud-native platform on top of the public cloud, and automate our cloud resource management
Work closely with our ClickHouse core database development team, and security team and partner with them to produce the SAS offering
Work on routing and traffic components to improve the reliability and scalability of our cloud service
Systematically improve availability by applying industry and distributed systems best practices
Design and build security components & tooling: firewall, PKI and certificate infra, zero trust network, etc.
Improve performance and cost efficiency of our infrastructure

What we offer

Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries
Healthcare - Employer contributions towards your healthcare
Equity in the company - Every new team member who joins our company receives stock options
Time off - Flexible time off in the US, generous entitlement in other countries
A $500 Home office setup if you’re a remote employee
Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites

Senior Engineering Manager - Infra Platform

Intercom

Location:
Ireland , Dublin

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 26, 2025

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