Senior Engineering Manager - AI Core Platform

We’re hiring a Senior Engineering Manager (or high-potential EM2) for the Core Platform team in the AI Group. The AI Platform team builds and operates the foundational infrastructure that powers Intercom’s AI products, including developer tooling, inference infrastructure, and reliability systems. The team ensures that engineers and scientists can rapidly & safely build our flagship AI product Fin, while also ensuring it remains stable and performant in production. This is a hands-on EM role — you’ll lead a senior-heavy team of 4–6 engineers while remaining hands-on in the codebase. We believe that an EM who occasionally works alongside ICs writing code, will build up the knowledge and context required to inform strategic decision making and better support engineers in their team. This isn’t a temporary “player-coach” setup — it’s a deeply technical leadership role where coding and architecture work are core to the job.