Senior Engineering Manager

New

Senior Engineering Manager - Support Platform

Join Intercom as a Senior Engineering Manager and lead teams at the heart of our...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Minimum 5+ years of experience leading engineering teams building and delivering customer-facing software products
Proven ability to lead multiple teams or broad product areas, aligning work across complex domains
A hands-on leader who brings clarity, context, and energy — ready to roll up your sleeves, dive deep, and stay close to the work and your teams, not just manage from a distance
Thrives in ambiguous, fast-paced environments, providing stability, structure, and momentum
Strong product mindset and customer obsession — you think in terms of customer problems, measurable outcomes, and business impact
Comfortable being the sole directly responsible individual (DRI) for your area, taking full ownership of outcomes and stepping confidently into product-thinking shoes when needed
Outcome-driven and an unblocker by nature — you take ownership of problems, remove barriers proactively, and relentlessly drive your teams toward success. You’re energized by achieving results and seeing impact
Eager to directly work with customers, and skilled at turning customer feedback and data into actionable insights and impactful product decisions
Passionate about building high-autonomy, high-accountability teams that consistently deliver exceptional customer outcomes
This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage

Job Responsibility

Own one of Intercom’s largest and most complex product areas end-to-end — setting vision, priorities, and measurable outcomes
Work directly with customers and internal functions (including Sales, GTM, and Customer Support) to deeply understand their needs and translate insights into impactful product solutions
Act as the single accountable owner for your product area — comfortable being directly responsible for roadmap, execution, and results, and not shy about stepping into product-thinking shoes when needed
Drive clarity and alignment across teams, balancing near-term delivery with long-term product strategy
Continuously raise the bar for quality, reliability, and customer experience within your teams and beyond
Partner closely with Staff and Principal Engineers to shape direction, architecture, and execution
Coach and grow engineers and emerging leaders, supporting their development and helping them deliver exceptional outcomes
Foster a culture of ownership, accountability, and autonomy, enabling your teams to move fast and deliver meaningful results
Contribute to Intercom’s engineering culture, helping evolve how we build customer-driven software across the organization

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

New

Engineering Manager - Support Platform

Join Intercom as an Engineering Manager and lead a team at the heart of our Supp...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

3+ years of experience managing software engineering teams that build and ship customer-facing products
A hands-on, technically strong manager with a player-coach leadership style
Proven ability to lead a full-stack, customer-facing, cross-functional team through planning, delivery, and continuous improvement
Strong product mindset and customer empathy
Skilled at turning feedback and data into actionable insights
Experience working and collaborating with internal functions such as Sales, Customer Support, and Marketing
Thrives in collaborative, fast-moving environments
Relentless about outcomes
Fluent in using AI tools to solve problems, accelerate output, and inspire others

Job Responsibility

Lead a team of talented engineers building and enhancing core features within Intercom’s Support Platform
Directly engage with customers — build strong partnerships, learn from their experiences, and use those insights to shape our product strategy and direction
Work closely with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and opportunities
Partner with Senior and Staff Engineers to shape and execute on the technical strategy for your area
Help your team deeply understand customer needs, translating them into thoughtful technical and product decisions
Bring clarity and alignment to priorities, balancing near-term goals with long-term improvements
Support engineers in their growth and development
Promote a culture of ownership, accountability, and high standards
Contribute to Intercom’s engineering culture

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews
Pension scheme & match up to 4%
Life assurance
Comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave
6 weeks paternity leave for fathers
Cycle-to-Work Scheme

Fulltime

New

Engineering Manager - Support Platform

Join Intercom as an Engineering Manager and lead a team at the heart of our Supp...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

3+ years of experience managing software engineering teams that build and ship customer-facing products
A hands-on, technically strong manager with a player-coach leadership style — you’re not afraid to code, debug, or dive deep into system design when needed
Proven ability to lead a full-stack, customer-facing, cross-functional team through planning, delivery, and continuous improvement, assuming full ownership of outcomes and results
Strong product mindset and customer empathy — you care deeply about solving real customer problems and delivering measurable impact
Skilled at turning feedback and data into actionable insights that guide your team’s decisions
Experience working and collaborating with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and influence product direction
Thrives in collaborative, fast-moving environments, helping your team stay focused and productive
Relentless about outcomes — you own challenges, remove roadblocks, and empower your team to deliver success without excuses
This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage

Job Responsibility

Lead a team of talented engineers building and enhancing core features within Intercom’s Support Platform
Directly engage with customers — build strong partnerships, learn from their experiences, and use those insights to shape our product strategy and direction
Work closely with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and opportunities
Partner with Senior and Staff Engineers to shape and execute on the technical strategy for your area
Help your team deeply understand customer needs, translating them into thoughtful technical and product decisions
Bring clarity and alignment to priorities, balancing near-term goals with long-term improvements
Support engineers in their growth and development, helping them achieve their career goals and deliver exceptional work
Promote a culture of ownership, accountability, and high standards, enabling your team to move quickly and deliver meaningful results
Contribute to Intercom’s engineering culture, helping shape how we build great software and work together effectively

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

New