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Senior Engineering Manager - Infra Platform

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Intercom

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Location:
Ireland , Dublin

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Lead the team that powers every product at Intercom, building the platform that makes our software possible. Intercom’s Infra-Platform team provides the platform to build and operate Intercom’s core services. The mission is simple but powerful: prevention is better than cure. We build systems that make reliability, observability, and secure deployment the default path for every engineer.

Job Responsibility:

  • Lead and inspire a high-performing, autonomous team of engineers working on scaling and optimizing Intercom’s core infrastructure and supporting systems
  • Navigate complex scaling and infrastructure challenges, guiding the team through strategic decisions on how we build and scale Intercom’s core components
  • Collaborate closely with domain experts and other parts of R&D
  • Drive strategic initiatives and execute high-impact projects, ensuring they are delivered reliably and efficiently
  • Use the best tools in the industry
  • Foster a culture of agility and simplicity, prioritising scalability and uptime while supporting continuous deployment and incremental improvements
  • Mentor and coach engineers and future leaders, playing an active role in their hiring, onboarding, and career development
  • Adapt and thrive across various functions to ensure objectives are met

Requirements:

  • Experience leading an infrastructure or platform team in a cloud environment, ideally AWS, with accountability for availability and costs
  • A track record of independently leading and delivering on complex initiatives, often spanning multiple projects, teams, and quarters
  • Expert grasp of modern web and distributed systems
  • Clear, timely communication
  • Comfort with data
  • Ability to learn quickly, iterate, unblock yourself and your team, and persist until the right problem is solved
What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance
  • Comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave
  • 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • Secure bike storage
  • MacBooks are our standard, but we also offer Windows for certain roles when needed

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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