CrawlJobs Logo

Senior Engineering Manager - AI Core Platform

intercom.com Logo

Intercom

Location Icon

Location:
Ireland , Dublin

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We’re hiring a Senior Engineering Manager (or high-potential EM2) for the Core Platform team in the AI Group. The AI Platform team builds and operates the foundational infrastructure that powers Intercom’s AI products, including developer tooling, inference infrastructure, and reliability systems. The team ensures that engineers and scientists can rapidly & safely build our flagship AI product Fin, while also ensuring it remains stable and performant in production. This is a hands-on EM role — you’ll lead a senior-heavy team of 4–6 engineers while remaining hands-on in the codebase. We believe that an EM who occasionally works alongside ICs writing code, will build up the knowledge and context required to inform strategic decision making and better support engineers in their team. This isn’t a temporary “player-coach” setup — it’s a deeply technical leadership role where coding and architecture work are core to the job. This is a fantastic opportunity for an experienced engineering manager without prior AI experience to step directly into the world of AI systems. You’ll learn what it takes to run AI-powered production systems, and shape the platform that enables fast, safe, and reliable iteration on cutting-edge AI products.

Job Responsibility:

  • Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities
  • Contribute directly to production code, staying close to the work and building knowledge & context through first-hand experience
  • Support teams of ML Scientists and Engineers building AI powered capabilities
  • Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation
  • Improve developer experience across the AI infrastructure stack, ensuring that systems are observable, scalable, and easy to build upon
  • Empower the engineers on the team to act with agency and maximize their impact
  • Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow

Requirements:

  • Experience leading engineering teams, ideally across infrastructure or platform domains
  • Recent hands-on coding experience — you’ve shipped production code in the last couple of years
  • Strong technical judgment and the ability to coach senior engineers through complex architectural trade-offs
  • Adaptable leadership style suited to a group that will grow quickly, and change shape over time
  • Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production

Nice to have:

  • Previous experience in hands-on EM/IC role
  • You’ve alternated between EM and IC roles during your career
  • Previous experience building AI powered products or platforms
What we offer:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Intercom - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Engineering Manager - AI Core Platform

New

Senior Engineering Manager - Support Platform

Join Intercom as a Senior Engineering Manager and lead teams at the heart of our...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5+ years of experience leading engineering teams building and delivering customer-facing software products
  • Proven ability to lead multiple teams or broad product areas, aligning work across complex domains
  • A hands-on leader who brings clarity, context, and energy — ready to roll up your sleeves, dive deep, and stay close to the work and your teams, not just manage from a distance
  • Thrives in ambiguous, fast-paced environments, providing stability, structure, and momentum
  • Strong product mindset and customer obsession — you think in terms of customer problems, measurable outcomes, and business impact
  • Comfortable being the sole directly responsible individual (DRI) for your area, taking full ownership of outcomes and stepping confidently into product-thinking shoes when needed
  • Outcome-driven and an unblocker by nature — you take ownership of problems, remove barriers proactively, and relentlessly drive your teams toward success. You’re energized by achieving results and seeing impact
  • Eager to directly work with customers, and skilled at turning customer feedback and data into actionable insights and impactful product decisions
  • Passionate about building high-autonomy, high-accountability teams that consistently deliver exceptional customer outcomes
  • This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage
Job Responsibility
Job Responsibility
  • Own one of Intercom’s largest and most complex product areas end-to-end — setting vision, priorities, and measurable outcomes
  • Work directly with customers and internal functions (including Sales, GTM, and Customer Support) to deeply understand their needs and translate insights into impactful product solutions
  • Act as the single accountable owner for your product area — comfortable being directly responsible for roadmap, execution, and results, and not shy about stepping into product-thinking shoes when needed
  • Drive clarity and alignment across teams, balancing near-term delivery with long-term product strategy
  • Continuously raise the bar for quality, reliability, and customer experience within your teams and beyond
  • Partner closely with Staff and Principal Engineers to shape direction, architecture, and execution
  • Coach and grow engineers and emerging leaders, supporting their development and helping them deliver exceptional outcomes
  • Foster a culture of ownership, accountability, and autonomy, enabling your teams to move fast and deliver meaningful results
  • Contribute to Intercom’s engineering culture, helping evolve how we build customer-driven software across the organization
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fulltime
Read More
Arrow Right
New

Senior Engineering Manager - Support Platform

Join Intercom as a Senior Engineering Manager and lead teams at the heart of our...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5+ years of experience leading engineering teams building and delivering customer-facing software products
  • Proven ability to lead multiple teams or broad product areas, aligning work across complex domains
  • A hands-on leader who brings clarity, context, and energy — ready to roll up your sleeves, dive deep, and stay close to the work and your teams, not just manage from a distance
  • Thrives in ambiguous, fast-paced environments, providing stability, structure, and momentum
  • Strong product mindset and customer obsession — you think in terms of customer problems, measurable outcomes, and business impact
  • Comfortable being the sole directly responsible individual (DRI) for your area, taking full ownership of outcomes and stepping confidently into product-thinking shoes when needed
  • Outcome-driven and an unblocker by nature — you take ownership of problems, remove barriers proactively, and relentlessly drive your teams toward success. You’re energized by achieving results and seeing impact
  • Eager to directly work with customers, and skilled at turning customer feedback and data into actionable insights and impactful product decisions
  • Passionate about building high-autonomy, high-accountability teams that consistently deliver exceptional customer outcomes
  • This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage
Job Responsibility
Job Responsibility
  • Own one of Intercom’s largest and most complex product areas end-to-end — setting vision, priorities, and measurable outcomes
  • Work directly with customers and internal functions (including Sales, GTM, and Customer Support) to deeply understand their needs and translate insights into impactful product solutions
  • Act as the single accountable owner for your product area — comfortable being directly responsible for roadmap, execution, and results, and not shy about stepping into product-thinking shoes when needed
  • Drive clarity and alignment across teams, balancing near-term delivery with long-term product strategy
  • Continuously raise the bar for quality, reliability, and customer experience within your teams and beyond
  • Partner closely with Staff and Principal Engineers to shape direction, architecture, and execution
  • Coach and grow engineers and emerging leaders, supporting their development and helping them deliver exceptional outcomes
  • Foster a culture of ownership, accountability, and autonomy, enabling your teams to move fast and deliver meaningful results
  • Contribute to Intercom’s engineering culture, helping evolve how we build customer-driven software across the organization
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fulltime
Read More
Arrow Right
New

Engineering Manager - Support Platform

Join Intercom as an Engineering Manager and lead a team at the heart of our Supp...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience managing software engineering teams that build and ship customer-facing products
  • A hands-on, technically strong manager with a player-coach leadership style
  • Proven ability to lead a full-stack, customer-facing, cross-functional team through planning, delivery, and continuous improvement
  • Strong product mindset and customer empathy
  • Skilled at turning feedback and data into actionable insights
  • Experience working and collaborating with internal functions such as Sales, Customer Support, and Marketing
  • Thrives in collaborative, fast-moving environments
  • Relentless about outcomes
  • Fluent in using AI tools to solve problems, accelerate output, and inspire others
Job Responsibility
Job Responsibility
  • Lead a team of talented engineers building and enhancing core features within Intercom’s Support Platform
  • Directly engage with customers — build strong partnerships, learn from their experiences, and use those insights to shape our product strategy and direction
  • Work closely with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and opportunities
  • Partner with Senior and Staff Engineers to shape and execute on the technical strategy for your area
  • Help your team deeply understand customer needs, translating them into thoughtful technical and product decisions
  • Bring clarity and alignment to priorities, balancing near-term goals with long-term improvements
  • Support engineers in their growth and development
  • Promote a culture of ownership, accountability, and high standards
  • Contribute to Intercom’s engineering culture
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance
  • Comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave
  • 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • Fulltime
Read More
Arrow Right
New

Engineering Manager - Support Platform

Join Intercom as an Engineering Manager and lead a team at the heart of our Supp...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience managing software engineering teams that build and ship customer-facing products
  • A hands-on, technically strong manager with a player-coach leadership style — you’re not afraid to code, debug, or dive deep into system design when needed
  • Proven ability to lead a full-stack, customer-facing, cross-functional team through planning, delivery, and continuous improvement, assuming full ownership of outcomes and results
  • Strong product mindset and customer empathy — you care deeply about solving real customer problems and delivering measurable impact
  • Skilled at turning feedback and data into actionable insights that guide your team’s decisions
  • Experience working and collaborating with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and influence product direction
  • Thrives in collaborative, fast-moving environments, helping your team stay focused and productive
  • Relentless about outcomes — you own challenges, remove roadblocks, and empower your team to deliver success without excuses
  • This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage
Job Responsibility
Job Responsibility
  • Lead a team of talented engineers building and enhancing core features within Intercom’s Support Platform
  • Directly engage with customers — build strong partnerships, learn from their experiences, and use those insights to shape our product strategy and direction
  • Work closely with internal functions such as Sales, Customer Support, and Marketing to align on customer needs and opportunities
  • Partner with Senior and Staff Engineers to shape and execute on the technical strategy for your area
  • Help your team deeply understand customer needs, translating them into thoughtful technical and product decisions
  • Bring clarity and alignment to priorities, balancing near-term goals with long-term improvements
  • Support engineers in their growth and development, helping them achieve their career goals and deliver exceptional work
  • Promote a culture of ownership, accountability, and high standards, enabling your team to move quickly and deliver meaningful results
  • Contribute to Intercom’s engineering culture, helping shape how we build great software and work together effectively
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fulltime
Read More
Arrow Right

Senior Platform Engineer

As a Senior Platform Engineer at Aignostics, you work hand in hand with our team...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
aignostics.com Logo
Aignostics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience: 5+ years in platform engineering, with a proven track record in managing complex, cloud-native infrastructure
  • Technical expert: work with Kubernetes, Docker, Terraform, and Cloud Environments, with a deep understanding of CI/CD processes and tools
  • Excellent coder: automate with strong programming and scripting abilities, preferably in Go/Python and bash
  • Network architect: get our services flying by leveraging technologies like Virtual Private Clouds, DNS, Reverse Proxies and Firewalls
  • Outstanding communicator: ability to explain complex technical concepts, drive decisions, and collaborate across teams (fluent in English, German is a plus)
  • Self-driven learner: stays current with technology trends, evaluates new solutions (including AI), and grows with our challenges
  • Live the Devops Culture: Educating our developers on core principles, implementing collaborative processes, and providing the necessary tools and frameworks that enable them to do so
Job Responsibility
Job Responsibility
  • Introduce, implement and own architectural solutions of our Kubernetes clusters, internal services, and cloud-based infrastructure to improve our developer’s experience
  • Identify & Automate workflows and processes leveraging from event driven pipelines like Gitlab CICD or Argo Workflows
  • Introduce and drive the security of our applications and data by implementing state of the art security concepts in Kubernetes and cloud environments
  • Work closely with the engineering and data science teams to bring our products and AI model training to its excellence
  • Propose and drive the adoption of best practices in infrastructure management, scalability, and security
What we offer
What we offer
  • Cutting-edge AI research and development, with involvement of Charité, TU Berlin and our other partners
  • Work with a welcoming, diverse and highly international team of colleagues
  • Opportunity to take responsibility and grow your role within the startup
  • Expand your skills by benefitting from our Learning & Development yearly budget of 1,000€ (plus 2 L&D days), language classes and internal development programs
  • Mentoring program, you’ll learn from great experts
  • Flexible working hours and teleworking policy
  • Enjoy your well-deserved time off within our 30 paid vacations days per year
  • We are family & pet friendly and support flexible parental leave options
  • Pick a subsidized membership of your choice among public transport, sports and well-being
  • Enjoy our social gatherings, lunches, and off-site events for a fun and inclusive work environment
Read More
Arrow Right

Senior Platform Engineer - CI/CD & AI Automation (AI-first)

Groupon is undergoing a critical platform transformation, modernizing its core d...
Location
Location
Czechia , Prague
Salary
Salary:
Not provided
groupon.com Logo
Groupon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of dedicated experience in Platform Engineering, DevOps, or Infrastructure roles
  • Deep expertise building, scaling, and migrating CI/CD systems, with strong practical experience in Jenkins and/or GitHub Actions
  • Expertise in scripting and automation (Python, Go, or Bash)
  • Solid understanding of container technologies, Kubernetes, and cloud build systems
  • Proven experience leveraging AI tooling (e.g., Claude Code, code analysis) to meaningfully increase developer output and optimize platform work
  • Excellent communication and ability to drive technical decisions across multiple platform and product teams
Job Responsibility
Job Responsibility
  • Platform Transformation: Lead the design, planning, and execution of the Jenkins-to-GitHub Actions migration across a large portfolio of microservices
  • Pipeline Engineering: Design and optimize high-performance, secure, and observable CI/CD workflows across GitHub Actions, Jenkins, and Kubernetes environments
  • AI-First Automation: Drive an AI-First workflow by leveraging tools (e.g., Copilot, code generation) to eliminate infrastructure toil, accelerate development, and analyze pipeline failures
  • Core Automation: Develop robust platform automation (e.g., Python, Go, Bash) to improve build efficiency, artifact caching, reliability, and repository hygiene
  • Security & Compliance: Harden CI/CD infrastructure with robust controls for secrets management, RBAC, audit logging, and secure runner design
  • Observability: Implement and enhance CI/CD observability using tools like Prometheus, Grafana, and OpenTelemetry to provide deep insights into performance and reliability
  • Technical Leadership: Mentor engineers and partner across Cloud, Security, and Developer Experience teams to define and evolve our end-to-end delivery platform architecture
Read More
Arrow Right

Senior Machine Learning Engineering Manager

We are looking for a senior ML engineering manager to join the Teamwork Graph te...
Location
Location
United States , Mountain View; San Francisco; Seattle
Salary
Salary:
190300.00 - 305700.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience managing engineering teams running core AI/ML services at scale
  • Experience building and scaling business applications and systems using large amounts of data
  • Ability to communicate and explain complex technical concepts to diverse audiences, craft a compelling story
  • Build generalizable platforms with a keen eye on empowering applications in product
  • Solid understanding of foundational ML concepts and Graphs
  • Experience working with LLM based applications or other ML powered products
Job Responsibility
Job Responsibility
  • Process and structure large amounts of graph data to power applications across Atlassian
  • Mentor and coach your team members on best practices, code quality, design patterns, testing, debugging, and documentation
  • Hire, onboard, and retain top talent for your team and foster a culture of innovation, collaboration, and excellence
  • Communicate effectively with internal and external partners, present technical concepts and results clearly and concisely, and solicit feedback and input from various stakeholders
  • Creative use of generative AI and ML to process, structure, and reason over large amounts of data to power intelligent products
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Senior Engineering Manager, Search Infrastructure

The Search Platform team is responsible for powering all of Rovo Search as well ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience managing high performing, software engineering teams running core services at scale
  • Deep technical experience building and scaling search applications and distributed systems using large amounts of data on cloud platforms, preferably AWS
  • Expert level knowledge and understanding of low-latency distributed data management and query processing systems including Lucene based stacks will be strongly preferred
  • Proven track record of consistent execution delivering outsized results with strong operational rigour
  • ability to continuously simplify and evolve reliable processes for the team
  • Strong organisation and communication skills with the ability to drive clarity in an ambiguous environment
  • effectively communicate technical concepts and results clearly and concisely, and solicit feedback from various stakeholders
  • Ability to hire, onboard, and retain top talent for your team and foster a culture of innovation, collaboration, and excellence
  • Passion for mentoring and coaching your team members on best practices, code quality, design patterns, testing and operational skills
  • Focus on business outcomes and the 80/20 rule
Job Responsibility
Job Responsibility
  • Designing the right goals in collaboration
  • executing and delivering them for our customers
  • Responsible for building the highest performing teams consisting of deeply skilled and highly motivated engineers
  • Empowering and enabling team members to exceed their own potential
  • Primary architect of the culture in your team, aligned with our core values, focused on innovation and excellence
  • Help hire, develop and work closely with senior engineers to actively drive technical solutions and architecture
  • Own the quality of decision making along with their long-term outcomes
  • Continuously upgrading deep technical skills, engineering judgment and strong operational rigour
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy