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Report any unsafe condition or absence of any protective device immediately to supervisor/Manager/Cell leader
Quick response to customer concerns/complaints
Conduct QRQC workshops to identify root cause of customer complaints, define corrective actions involving the CFT and their effective implementation within the target date as per customer specific requirements
Horizontal deployment of corrective actions for similar products or product lines
Capture and document lessons learnt
Ensuring the compliance of customer specific requirements
Provide trainings to operators/staffs on lessons learnt from previous quality issues and customer complaints
Conduct daily QRQC meetings to address any potential quality concern at customer end or chronic internal/external quality issues
Conduct customer satisfaction survey and summarize the results to management for review and action plan
Co-ordinate/support customer audits (periodic system assessment audits) and close the NCs with corrective actions involving the CFT
Monthly review of Customer score cards through customer portals, receipt of scorecards through emails and summarize the results to management for MOR and MRM