CrawlJobs Logo

Senior Engineer - Technical Support Administration

nordex-online.com Logo

Nordex Group

Location Icon

Location:
India , Chennai

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Responsibility:

  • Support in Process Improvement, Creation, Implementation, and Documentation
  • Assist in Technical Incident Handling Support
  • Ensure all documentation & reporting adhere to compliance standards
  • Support in fleet performance analytic reports and reporting processes such as, SCADA&IT Creating PowerBI Report on the turbines and sites causing the most problematic issues on ART system, Creating SW for checking and reporting the status of site SCADA and CIF disks, Creating SW for checking and reporting communication loss between SCM and LRO
  • Electrical Creating and reporting a Power BI dashboard for Repeated Alarms and Warnings, Durations, Top Failure Analysis, WTG’s with power limitations and ST Analysis, Reporting changes in transformer DGA analysis throughout the process, Creating predictive maintenance SW and dashboard of main converters by analyzing internal logs
  • Mechanical Recording operations performed in the repair workshop and tracking cost-saving reports, Analyzing main component and oil temperature/pressure trends on a PowerBI Dashboard and reporting when above site average
  • Training Automating of reporting for the generation of STC reports, reporting the validity checks for external trainings (HACA, High Voltage, TSL, etc.), Supporting for Power BI design changes for Internal Training Academy
  • Operation Creating Power BI Report for tracking consumption of high-cost materials, SN_TN Reporting, Creating Power BI Report for follow up of service orders and lead time for materials in site orders to arrive at the site, Creating Power BI Report for tracking Snow tickets, status, waiting times based on sites

Requirements:

  • Bachelor's degree in engineering, Project Management or related field
  • Minimum of 4-6 yrs experience (preferably from wind industry)
  • Proven experience in project coordination or similar role
  • Strong analytical and data manipulation skills in Excel
  • Strong organizational and time management skills with the ability to prioritize tasks effectively
  • Strong multitasking skills
  • Good stakeholder management, excellent communication and interpersonal skills to collaborate with internal and external stakeholders
  • Advanced Microsoft office skills
  • Understanding technical background

Additional Information:

Job Posted:
May 10, 2026

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Engineer - Technical Support Administration

Cloud Senior Support Engineer

We're seeking a Senior Technical Support Engineer to join our Cloud product supp...
Location
Location
Japan , Yokohama
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in technical support, software services, and/or system administration for a large end-user community
  • 2+ years of experience solving complex technical problems
  • Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills
  • Proven ability de-escalating difficult situations with customers, while multi-tasking between tickets and mentoring your team
  • Strong interpersonal skills to effectively collaborate with a wide variety of people, from junior engineers to senior executives
  • Technical experiences
  • Strong database skills, with the expertise to write and update SQL queries with ease
  • Experience with Web technologies such as DNS, HTTP, APIs and REST calls
  • Familiarity with Cloud technologies such as AWS
  • An understanding of Network terminologies, LAN, WAN, TCP/IP, OSI, NAT, DHCP, TLS/SSL, Routing Protocols
Job Responsibility
Job Responsibility
  • Provide a consistent quality experience
  • Bring new and improved support methodologies to Atlassian
  • Build a wide and loyal customer base to the Atlassian products and brand
  • Perform triage, root cause analysis, debugging, and solving across one-to-many Atlassian products
  • Receive onboarding training to become a specialist in Atlassian products, system technologies, and network technologies.
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources
  • Visit go.atlassian.com/perksandbenefits to learn more.
  • Fulltime
Read More
Arrow Right

Senior Linux System Administrator - Support Engineer

Senior Linux System Administrator/System Support Engineer with expertise support...
Location
Location
Australia , Canberra
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
  • At least 5 years of hands-on experience managing Linux systems in production environments, including HPC systems
  • Expertise in Linux/Unix operating systems, parallel file systems (Lustre, GPFS), and networking technologies
  • Proficiency in scripting/programming languages (Bash, Python, Perl, C++)
  • Experience with automation/configuration management tools (Ansible, Puppet, Chef, Terraform)
  • Strong understanding of networking concepts (TCP/IP, DNS, DHCP, firewalls, VPNs)
  • Familiarity with monitoring/logging tools (Nagios, Grafana, ELK Stack)
  • Experience with containerization technologies (Docker, Kubernetes)
  • Excellent problem-solving, analytical, and communication skills
  • Demonstrated ability to work independently in multi-technology environments and collaborate across teams
Job Responsibility
Job Responsibility
  • Deploy, configure, maintain, and troubleshoot Linux servers (Red Hat, CentOS, Ubuntu, or others) across physical, virtual, and cloud environments
  • Support, maintain, and optimize HPC systems, including installation, servicing, and advanced technical troubleshooting of hardware/software and parallel file systems
  • Monitor system performance, availability, and security using industry-standard tools and practices
  • Plan and execute upgrades, patches, enhancements, and migrations to ensure systems are current, secure, and optimized
  • Automate system administration tasks using scripting languages and configuration management tools
  • Implement and maintain backup/recovery strategies, disaster recovery plans, and system documentation
  • Collaborate with development, network, and security teams to support application deployments and troubleshoot issues
  • Provide technical consulting, mentoring, and guidance to junior team members
  • Ensure compliance with strict security protocols in sensitive environments
  • Participate in on-call rotation and respond to system incidents and outages
What we offer
What we offer
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • Retirement plan options
  • Paid time off and holidays
  • Professional development opportunities
  • Flexible work arrangements
  • Fulltime
Read More
Arrow Right

Senior Linux Technical Support Engineer

As a Senior Linux Technical Support Engineer, you will be responsible for provid...
Location
Location
India , Pune
Salary
Salary:
Not provided
everseen.ai Logo
Everseen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency with Linux command-line tools and utilities
  • Basic knowledge of ticketing tools (Jira, ServiceNow)
  • Hands-on experience using Git for version control
  • Working knowledge of containerization tools (Docker, Podman, container)
  • Exposure to orchestration platforms (Kubernetes, OpenShift/OCP)
  • Familiarity with configuration management and automation using Ansible
  • Awareness of monitoring and visualization tools (Prometheus, Grafana)
  • Strong problem-solving and troubleshooting skills
  • Effective communication and interpersonal abilities
  • Team-oriented mindset with adaptability to shifting priorities
Job Responsibility
Job Responsibility
  • Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support
  • Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies
  • Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors
  • Assist in the installation, configuration, and maintenance of Linux-based software applications
  • Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops
  • Apply patches and updates to Linux servers as necessary to keep systems up to date and secure
  • Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved
  • Fulltime
Read More
Arrow Right

Senior Support Engineer

Senior Support Engineer - Korean Speaking. Working at Atlassian. Atlassians can ...
Location
Location
South Korea
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in support, software services, and/or system administration for a large end-user community
  • 2+ years of experience working with enterprise customers in a high touch model
  • Database skills, with the expertise to write and update SQL queries with ease
  • Expertise to write Scripts (Python, bash/shell)
  • Experience with SSO, SAML, LDAP, Active Directory, SSL, etc
  • Experience with Splunk
  • Experience with APIs and REST calls
  • Worked with different operating systems, such as Linux, Unix, and Windows.
  • Knowledge of networks
  • Experience supporting Java, especially the JVM components
Job Responsibility
Job Responsibility
  • Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, root cause analysis, and transparency within and across teams
  • Escalate issues in a timely manner according to Standard Operating Procedures
  • Provide technical support through different channels (tickets, phone calls, and screen shares) with customers, jumping on calls as needed to provide updates
  • Be the point person in handling escalations, using your soft skills and your knowledge as a subject matter expert, to help resolve issues for our customers
  • Perform case reviews to identify trends and improvement areas, allowing you to develop action plans for support engineers
  • Use your operational experience to identify trends, guide team tactics, and contribute to continuous improvement projects
  • Understand customer use cases and advocate for their needs to influence feature requests and bug fixes
  • Create and review knowledge-based articles, standard operating procedures and best practices, and documentation for both end-users and the global support team
  • Ramp up quickly on new technologies and how to use them in a customer-facing environment
  • Work with our diverse teams, sharing best practices, driving operational improvements, and living our Atlassian values
What we offer
What we offer
  • Atlassians can choose where they work – whether in an office, from home, or a combination of the two
  • Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.
  • Fulltime
Read More
Arrow Right

Senior Support Engineer, Cloud Migrations

Our Sr. Support Engineers improve our customers' experience with our products, t...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in support, software services, and/or system administration for a large end-user community
  • 2+ years of experience in working with enterprise customers in a high touch model
  • Strong database skills, with the expertise to write and update SQL queries with ease
  • Strong expertise to write, review or modify Scripts (Python, bash/shell)
  • Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etc
  • Experience with Splunk
  • Experience with APIs and REST calls
  • Worked with various operating systems, such as Linux, Unix, and Windows
  • Proven knowledge of networks
  • Experience supporting Java, especially the JVM components
Job Responsibility
Job Responsibility
  • Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
  • Jumping on to calls with customers to provide updates on migration
  • Engage support teams across multiple regions and/or cross functions within Atlassian like CSM, EA’s, Devs for best outcomes towards the customer’s migration project
  • Ability to influence customer and/or partner team to follow best practices for a successful migration
  • Contribute to the creation and review of knowledge articles
  • Participate in release readiness activities
What we offer
What we offer
  • Health and wellbeing resources
  • paid volunteer days
  • Fulltime
Read More
Arrow Right

Senior Field Information Technology Support Engineer

We are seeking a skilled and experienced Senior IT Engineer to join our team. Th...
Location
Location
United States , Salem
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to travel to client sites regularly
  • Proficiency in providing remote technical support
  • Managed Services experience is preferred
  • Strong problem-solving skills and the ability to think creatively to find solutions
  • In-depth knowledge of managing and designing diverse network environments
  • Knowledge of Kaseya RMM/PSA for remote monitoring and management
  • Expertise in network environments, firewall and switch configurations
  • Experience with Meraki, Fortinet, and Palo Alto firewalls
  • Experience with HP/Aruba, Cisco, and Meraki switches
  • Experience with Meraki and Ubiquiti wireless networks
Job Responsibility
Job Responsibility
  • Travel to client sites regularly in MA and NH for technical support and assistance
  • Provide remote support for clients
  • Design, manage, and maintain diverse network environments
  • Configure and manage firewalls, primarily Meraki, Fortinet, and Palo Alto
  • Handle the configuration and management of switches, primarily HP/Aruba, Cisco, and Meraki
  • Manage wireless networks using Meraki and Ubiquiti technologies
  • Maintain and support phone systems, particularly 3CX and Avaya
  • Manage and maintain storage area networks, focusing on HPE and EqualLogic
  • Design, manage, and maintain VMware and Hyper-V environments
  • Oversee the management and administration of cloud infrastructure, primarily Azure and AWS
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Competitive compensation
  • Fulltime
Read More
Arrow Right

Senior IT Support and Infrastructure Engineer

The Senior IT Support and Infrastructure Engineer will comprehensively assess ou...
Location
Location
United Kingdom , Norwich or Cambridge
Salary
Salary:
37000.00 - 45000.00 GBP / Year
mtmpetcare.com Logo
MTM Pet Care (LECVNG)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 4–5 years’ experience in a senior infrastructure or IT support role
  • Strong hands-on experience with Microsoft environments: Windows Server, Active Directory, Office 365
  • Experience managing Azure AD and hybrid identity environments
  • Proven ability to take ownership of infrastructure issues and implement effective solutions
  • Deep understanding of TCP/IP, DNS, DHCP, VLANs, routing, and troubleshooting tools
  • Advanced knowledge of Active Directory, Group Policy, and Office 365 administration
  • Hands-on experience with Azure AD, AAD Connect, conditional access, and Intune/Defender for Endpoint
  • Strong FortiGate firewall configuration and support skills (including VPN and segmentation)
  • Excellent diagnostic and problem-solving abilities across systems and networks
  • Clear communication skills, both written and verbal, across technical and non-technical teams
Job Responsibility
Job Responsibility
  • Take ownership of diagnosing and resolving issues with existing LAN and WAN infrastructure
  • Improve performance, security, and manageability across switching, routing, VLANs, DHCP, and DNS
  • Support physical cabling and server room reorganisation in preparation for infrastructure migration to Norwich
  • Ensure reliable and consistent network access across all organisational sites
  • Manage and monitor the Hyper-V environment, including provisioning, performance tuning, and troubleshooting
  • Assist in migration of services from legacy infrastructure to modern Hyper-V platforms
  • Maintain strong operational standards for patching, backups, and capacity management
  • Maintain and improve on-premises Active Directory and Group Policy structure
  • Assist with planning and implementation of a clean domain rebuild using industry best practices
  • Support Azure AD hybrid identity infrastructure, including AAD Connect, SSO, and conditional access
  • Fulltime
Read More
Arrow Right

Senior Tech Support Analyst - AV Systems

As Atlassian scales, we are seeking a Senior Technical Support Analyst to join o...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6 years of experience in corporate IT organization, specifically in Internal/Customer facing Technical Support role with exposure to office support and supporting customer face to face
  • 3+ years of Solid AV experience in a corporate IT organization, specifically in Corporate AV Engineering
  • Expert-level understanding of video conferencing technologies
  • 3+ years experience in Mobile Device Management systems such as Jamf & Omnissa Workspace ONE
  • 3+ years experience in support and administration of SaaS applications
  • Experience with IT/AV office builds, maintenance, and refreshes
  • Experience with SSO/Okta implementations for SaaS applications
  • Demonstrable understanding of ITIL Framework and Service Management
  • Epic customer service skills, Problem-solving skills
  • Highly developed communication, interpersonal and administrative skills
Job Responsibility
Job Responsibility
  • Evaluate and provide technical support for Atlassians through our support channels (Email, Slack, Jira and in-person) with a focus on support of macOS / Apple hardware, AV and SaaS based applications
  • Manage relationships with internal Workplace tech teams, vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
  • Coordinate with integrators and vendors for builds, refreshes, and maintenance
  • Help plan and manage the AV component of major shows and events using Zoom Webinars and related technologies, both on-site and off-site, sometimes working with external production crews
  • Working with a globally distributed team, sharing knowledge and mentoring junior members through both process and technical expertise
  • Ability to work effectively within a team and autonomously as required, to meet deadlines
  • Create, maintain and share documentation in Atlassian’s IT Knowledge Base and the teams internal Knowledge Base
  • Provide lifecycle management of devices including hardware delivery and collections (Onboarding/offboarding employees), hardware sanitization and preparation for redeployment in office
  • Fulltime
Read More
Arrow Right