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Baxter Logo Baxter · Manufacturing

Senior Engineer, Quality

Costa Rica, Cartago · Job Posted March 21, 2026
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Job Description

You as Sr Engineer, Quality is responsible for securing the activities of the Baxter Cartago plant related to: Risk Management Framework (when applicable); Complaints System; CAPA procedure (when applicable); Hold system; FCA (Field Corrective Actions); Important metrics connected to the area; Local/regional/corporate forums concerning complaints, risk, and CAPA within the field. Ensuring consistency in compliance with the established requirements (QSR's, Quality Standards, ISO Standards, Baxter Quality Manual, Divisional Specifications, Local Procedures, among others), for such systems.

Job Responsibility

  • Ensures that evaluations of complaint samples are accomplished satisfactorily, conducts the manufacturing investigation of the complaint, and establishes effective communication with Product Surveillance to ensure that the complaint system is completed within the defined timeframes
  • Work as a team with staff from other areas to define the root cause of non-conformities, ensuring that all elements of the CAPA process are clearly detailed (where applicable)
  • Ensures that the risk system is implemented in the plant and performs analyses that allow the risk to be evaluated, controlled and identified, as well as handling the residual risk (when applicable)
  • Ensure the Hold and FCA process (when applicable)
  • Collaborate with the realization of periodic meetings of Quality Data Review and Management Review
  • Evaluates, develop and improves procedures related to their areas of responsibility
  • Keeps track of quality indicators and makes action plans for improvement
  • Hold regular meetings with your staff to maintain adequate communication and information among your team members
  • Ensures accurate communication with the production areas about the main problems of product complaints
  • Actively participates in projects to reduce market complaints

Requirements

  • English Language Proficiency
  • Applying tools for problem solving
  • Management of statistical concepts for data analysis (trend analysis, control charts, Pareto, among others)
  • Application of tools for data visualization (Excel, Power BI, Minitab, among others)
  • Learning agility
  • Motivation and development of others
  • Very good analytical/statistical problem-solving skills
  • Data-driven decision-making
  • Collaboration (partnership and good interpersonal relationships)
  • Excellent communication, planning, organization and execution skills, as well as prioritization of their activities
  • The position requires dynamism and initiative to complete the assigned work
  • Oriented to the fulfillment of objectives and fulfillment of goals
  • Ability to connect with people to work in a team
  • Production, Industrial, Chemical, Systems, Electrical, Electronic, Electro-mechanical Engineer or related career
  • At least 4 years working in production processes at Baxter or a comparable background in the manufacturing industry with Quality Systems
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