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Senior Engineer NOC

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
Mexico , Guadalajara

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Senior Engineer NOC. This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools.

Job Responsibility:

  • Customer incident management
  • Networking troubleshooting
  • Successfully resolve technical issues
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support
  • Provides guidance and mentoring to less- experienced staff members

Requirements:

  • Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
  • Typically 6-10 years experience
  • Networking Troubleshooting skills
  • Incident Management
  • Ticketing systems
  • Advanced Excel skills
  • Excellent written and verbal communication skills
  • mastery in English and local language

Nice to have:

  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Solutions
  • Data Analysis Management
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Long Term Planning
  • Managing Ambiguity
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment

Additional Information:

Job Posted:
February 16, 2026

Work Type:
Hybrid work
Job Link Share:

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