Senior Engineer, Interactive Voice Response - AI/ML Job at Geico (Palo Alto, CA)

Senior Engineer, Interactive Voice Response - AI/ML

Our Service Engineering team at GEICO is revolutionizing customer service using ...

Location

United States , Chevy Chase

Salary:

100000.00 - 215000.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++
Proven experience designing, developing, and deploying AI or machine learning models (LLMs) in production environments, with a focus on scalability and performance
Strong software engineering background with expertise in building large-scale distributed systems, preferably in cloud environment (Azure or AWS)
Demonstrated ability to apply AI/ML solutions to real-world business problems, delivering measurable impact in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automation
Experience in building products using micro-service-oriented architecture and extensible REST APIs
Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
Experience with continuous delivery and infrastructure as code
Experience in leveraging PowerShell scripting
Experience in existing Operational Portals such as Azure Portal
Experience with application monitoring tools and performance assessments

Job Responsibility

Design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat)
Build and optimize multi-agent systems that enable intelligent, collaborative decision-making to improve automation and customer experience
Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions
Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring
Stay at the forefront of AI and distribute systems research, bringing innovative approaches and tools into production environment
Utilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services
Consistently share best practices and improve processes within and across teams

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

Senior Staff Engineer, Interactive Voice Response - AI/ML

Our Service Engineering team at GEICO is revolutionizing customer service using ...

Location

United States , Palo Alto, CA; New York City, NY; Chevy Chase, MD

Salary:

130000.00 - 260000.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++
Proven experience designing, developing, and deploying AI or machine learning models(LLMs) in production environments, with a focus on scalability and performance
Strong software engineering background with expertise in building large-scale distributed systems, preferably in cloud environment (Azure or AWS)
Demonstrated ability to apply AI/ML solutions to real-world business problems, delivering measurable impact in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automation
Experience in building products using micro-services oriented architecture and extensible REST APIs
Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
Experience with continuous delivery and infrastructure as code
Experience in leveraging PowerShell scripting
Experience in existing Operational Portals such as Azure Portal
Experience with application monitoring tools and performance assessments

Job Responsibility

Design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat)
Build and optimize multi-agent systems that enable intelligent, collaborative decision-making to improve automation and customer experience
Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions
Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring
Stay at the forefront of AI and distributed systems research, brining innovative approaches and tools into production environment
Utilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services
Consistently share best practices and improve processes within and across teams

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

Senior Product Manager, Mobile Conversational AI

As a Senior Product Manager, Mobile Conversational AI, you will define and lead ...

Location

United States , Austin

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

5+ years of digital/software product management experience
2+ years of hands-on product experience with conversational AI, virtual assistants, chatbots, voice interfaces, or LLM-powered products
Proven ability to own and ship a customer-facing experience end-to-end in a complex environment with many upstream dependencies
Strong understanding of LLMs, prompt design, retrieval, evaluation methods, and the trade-offs between model quality, latency, and cost, sufficient to make informed product decisions and partner credibly with AI/ML teams
Demonstrated success partnering with platform, backend, and agent teams to compose a single coherent product experience from independently delivered services
Excellent UX intuition for mobile, with experience working with Design on novel interaction patterns where best practices are still emerging
Expertise in defining metrics and using analytics, experimentation, and user research to drive product decisions
comfortable with tools such as Adobe, Mixpanel, Firebase, SQL, or equivalent
Strong written communication and narrative skills, able to articulate vision, strategy, and trade-offs clearly to engineers, designers, and senior executives
Demonstrated success leading cross-functional initiatives in fast-paced, matrixed organizations

Job Responsibility

Own the long-term vision, roadmap, and KPIs for the mobile conversational AI experience across iOS and Android, defining what 'great' looks like for customers interacting with GM via natural language
Lead the end-to-end customer experience, including entry points, conversation UI, voice and text modalities, response formatting, error handling, hand-offs to humans or deeper app flows, and continuity across sessions
Partner closely with agent, platform, and backend services teams to integrate new conversational use cases into the mobile experience, defining clear contracts, latency and quality expectations, and a consistent customer experience across agents built by different teams
Develop the interaction design system for conversational AI in collaboration with Design and Research, covering tone of voice, prompt patterns, suggested actions, citations/disclosures, and fallback behaviors
Define and drive the trust, safety, and quality bar for the experience, including policies for accuracy, transparency, escalation, and customer feedback loops
Establish success metrics (task completion, containment, CSAT, latency, deflection, engagement, retention) and build dashboards and review rituals to track and improve them over time
Run a continuous experimentation and evaluation program, A/B tests, prompt and model evaluations, and qualitative research, to iteratively improve customer outcomes
Work with Legal, Privacy, Cybersecurity, and Responsible AI partners to ensure the experience meets GM's standards for data handling, consent, and responsible AI
Collaborate with Customer Care, Marketing, and Brand teams to align the conversational experience with broader customer journeys and to surface insights from real conversations back into the product organization
Be the voice of the customer for conversational AI inside GM, communicating strategy, progress, and trade-offs clearly to senior stakeholders

Fulltime

Head of AI Data Science, Intelligence Ventures

The Head of AI Data Science serves as the head of AI research and leader of data...

Location

United States , New York

Salary:

263200.00 - 393800.00 USD / Year

Spectrum

Expiration Date

Until further notice

Requirements

Deep expertise in transformer-based sequence modeling and its application to behavioral or interaction data at consumer scale — including architecture design, training methodology, fine-tuning, and embedding quality evaluation
Proven track record developing and deploying household- or user-level embedding models applied to real-world use cases in media, marketing, commerce, and/or customer intelligence — not just research environments. Demonstrated understanding of the unique characteristics of behavioral sequence data: sparsity, temporal dynamics, multi-entity structure, and the signal differences between behavioral intent and explicit interaction
Strong command of the full data science lifecycle in production settings — from exploratory data analysis and feature engineering through model training, validation, deployment, monitoring, and iteration — at large dataset scale (billions, even trillions of records)
Hands-on proficiency with Python, PyTorch or TensorFlow, and distributed ML training frameworks
experience running ML workloads on cloud platforms (AWS SageMaker, Snowflake Cortex, Databricks, or equivalent)
Experience designing and operationalizing feature stores and predictive modeling pipelines that serve downstream intelligence products, audiences, or decision systems in production environments
Ability to communicate complex AI/ML concepts clearly to non-technical executive audiences, product stakeholders, and external partners
comfort operating as an external-facing technical spokesperson for the platform's modeling capabilities and intelligence differentiation
Track record of leading and growing high-performing data science teams
experience recruiting and developing senior ML talent in competitive markets

Job Responsibility

Direct the research, design, and training of the platform's proprietary transformer-based behavioral embedding model — a multi-entity architecture that encodes household behavior across multiple signal sources into dense, privacy-safe vector representations. Own the full model development lifecycle from architecture decisions and training methodology through validation, deployment, and ongoing iteration as new signal sources and use cases are introduced
Lead the design and build of the platform's Feature Store — translating embedding representations into interpretable, actionable behavioral signals including purchase propensities, category interest intensities, lifestyle affinities, and behavior velocity signals. Oversee the outcome anchoring methodology that trains predictive models against external third-party datasets to produce validated, commercially relevant intelligence outputs across target verticals
Partner with the Head of Technology and external development partners to ensure the AI/ML architecture is production-grade, built for household-scale throughput, and integrated cleanly into the platform's cloud-native infrastructure. Establish model evaluation frameworks, quality benchmarks, and MLOps practices that enforce a strong bias toward production-deployed, commercially validated outputs — not just research-quality results
Serve as the platform's primary AI research voice in external partner conversations — including technical engagements with cloud AI platforms, frontier model teams, and enterprise data partners — articulating the platform's embedding architecture, signal differentiation, and model enrichment value proposition to sophisticated technical counterparts. Contribute to the development of packaged intelligence products such as behavioral demand indices, persona clusters, and predictive propensity scores
Establish the platform's responsible AI framework — including bias testing protocols for behavioral embeddings, model documentation standards, and privacy-preserving ML techniques — ensuring all intelligence products meet ethical and regulatory standards for consumer behavioral data
Build and lead a team of data scientists and ML researchers capable of competing with talent from the world's leading AI research and applied ML organizations. Establish the team's research agenda, hiring priorities, and culture of rigorous experimentation — maintaining a clear bias toward applied, production-oriented work while preserving the intellectual ambition required to stay ahead of a rapidly evolving AI landscape

Fulltime

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Clemmons

Salary:

16.00 - 24.00 USD / Hour

CVS Health

Expiration Date

August 22, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
and other programs

Parttime

Pharmacy Technician

At CVS Health, we are focused on transforming health care for our customers and ...

Location

United States , Portland

Salary:

18.75 - 28.75 USD / Hour

CVS Health

Expiration Date

August 01, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits

Parttime

Personal Banker Central Suburban

In this frontline role, you will build relationships with customers by supportin...

Location

United States , Champlin; Buffalo; Elk River

Salary:

25.00 - 32.00 USD / Hour

Wells Fargo

Expiration Date

July 23, 2026

Requirements

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement
Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions
Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals
Support everyday banking needs, including new account openings, service requests, and credit applications
Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards
Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs
Deliver accurate, compliant service while exercising sound judgement within defined risk controls
Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise

What we offer

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement

Fulltime

Banquet House Attendant

The Banquet House Attendant supports event operations by setting up and breaking...

Location

United States of America , Lana'i city

Salary:

19.90 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Possess legal work authorization in United States
Availability for holidays and weekends
Hawaii Driver's Abstract is required
Ability to stand for extended periods, lift up to 75lbs, and push/pull as needed during shifts

Job Responsibility

Set up, break down, and maintain banquet and event spaces according to BEO specifications, including tables, linens, furniture, buffets, and specialty setups
Stock, organize, and maintain linens, equipment, and service supplies, ensuring cleanliness, proper storage, and adequate inventory levels
Coordinate daily assignments and participate in BEO meetings to ensure clear execution of event requirements while maintaining event space standards
Transport, set up, and store equipment and materials safely, including operating vehicles and maintaining tools, carts, and equipment
Manage linen operations, including inventory tracking, timely delivery of soiled items, and maintaining par levels for upcoming events

What we offer

Competitive wages
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!

Parttime

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Senior Engineer, Interactive Voice Response - AI/ML

Job Description

Job Responsibility

Requirements

What we offer

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